# Terms and Conditions — Zola Driving
**Effective date: 17 August 2026**
These Terms and Conditions ("Terms") apply to the Zola Driving mobile application
and any related services operated by Zola ("the Service Provider", "we", "us")
(collectively, the "Application").
Zola Driving is a navigation and passenger-management tool for taxi drivers
operating in South Africa. By downloading or using the Application you agree to
these Terms. Please read them carefully before use.
---
## 1. What the Application is, and what it is not
The Application is a **technology tool**. It displays your location on a map,
shows passengers who have requested transport along your route, and passes route
information to third-party navigation software.
**The Service Provider is not a transport operator, taxi service, or carrier.** We
do not provide transport, we do not employ drivers, and we do not contract with
passengers to carry them.
Accordingly:
* No employment, partnership, agency or joint-venture relationship exists between
you and the Service Provider. You operate as an independent driver.
* Any transport service you provide is a contract between you and your passenger.
The Service Provider is not a party to it.
* We do not set, collect, process or guarantee fares. Payment arrangements are
entirely between you and your passenger.
* We do not guarantee that any passengers will be available, that trips will be
profitable, or that the Application will generate income.
---
## 2. Eligibility and driver obligations
You may only use the Application if you are at least 18 years of age and legally
permitted to operate a passenger vehicle in South Africa.
By using the Application you represent and warrant, on a continuing basis, that:
* You hold a valid South African driving licence, and a valid Professional Driving
Permit (PrDP) where required for the carriage of passengers
* You hold any operating licence or permit required under the National Land
Transport Act 5 of 2009 for the transport service you provide
* The vehicle you operate is roadworthy, licensed, and covered by the insurance
required by law
* The information you enter in the Application — including your name, phone
number, vehicle registration and vehicle make — is accurate and kept up to date
You are solely responsible for obtaining and maintaining these licences, permits
and insurances. We do not verify them, and nothing in the Application should be
taken as confirmation that you are lawfully permitted to operate.
---
## 3. Safe use while driving
**Do not interact with the Application while your vehicle is in motion.** Set your
route and select passengers before you begin driving, or while safely stopped.
Using a mobile device while driving is an offence under the National Road Traffic
Act 93 of 1996 and its regulations. You are responsible for complying with all road
traffic laws at all times.
You remain fully responsible for the safe operation of your vehicle, for your own
safety, and for the safety of your passengers and other road users, at all times
and regardless of anything shown in the Application.
---
## 4. Navigation, maps and location data
Routes, distances, estimated times and passenger positions shown in the
Application are **advisory only** and are generated from third-party map data,
including Google Maps Platform.
* Map and route data may be inaccurate, incomplete or out of date.
* A suggested route may be unsafe, impassable, closed, or unlawful for your vehicle
or permit class.
* GPS accuracy varies and may be degraded or unavailable.
* Passenger locations are reported by passengers' own devices and may be inaccurate
or stale.
**You must exercise your own judgement.** Always follow actual road signs, road
markings, traffic signals and road conditions in preference to anything the
Application displays. Do not follow a suggested route if doing so would be unsafe
or unlawful.
The Application requires continuous access to your device's location, including
while running in the background, in order to function. How we handle location data
is described in the Privacy Policy.
---
## 5. Licence to use the Application
Subject to your compliance with these Terms, the Service Provider grants you a
limited, non-exclusive, non-transferable, revocable licence to install and use the
Application on a mobile device for the purpose of operating as a driver.
You may not reproduce, distribute, modify, create derivative works from, reverse
engineer, decompile or disassemble the Application, or attempt to extract its
source code, except to the extent such activity is expressly permitted by
applicable law.
You may not use the Application to harass, defraud, stalk or endanger any person,
to circumvent traffic or transport law, or in any manner that interferes with its
operation or with other users' use of it.
---
## 6. Intellectual property
The Service Provider retains all intellectual property rights in the Application,
including its code, design, trademarks, service marks, trade names, logos and
branding. Nothing in these Terms grants you any right to use our trademarks, logos
or branding. You must not remove, alter or obscure any proprietary notices in or on
the Application.
---
## 7. Messages and content you submit
The Application allows you to exchange messages with passengers assigned to you,
and to save route information. You agree not to submit content that:
* Is unlawful, or infringes the rights of any person
* Is abusive, threatening, harassing, defamatory, discriminatory, or constitutes
hate speech
* Incites violence or unlawful conduct
* Is sexually explicit or otherwise inappropriate
* Is deceptive, or impersonates another person
* Discloses another person's personal information without their consent
* Contains spam, phishing or malicious code
Messages sent through the Application are visible to the passenger you are
communicating with. Messages associated with a trip are deleted when that trip
ends.
We may remove content, restrict features, or suspend or terminate accounts that
breach these standards. Where we take such action against you, we will tell you
what action was taken and why, and you may ask us to review the decision by
emailing **veekash708@gmail.com**. We will respond within a reasonable period.
To report content or the conduct of another user, email **veekash708@gmail.com**
with enough detail for us to identify the content or account concerned. Where the
Application provides in-app reporting or blocking, you may use those features
instead.
By submitting content you grant us a non-exclusive, royalty-free licence to store,
reproduce and display that content as necessary to operate the Application. This
licence does not permit us to sell or sublicense your content independently of the
Application. You confirm you have the right to submit the content you post.
---
## 8. Availability, changes and third-party services
Some functions require an active internet connection over Wi-Fi or your mobile
network. We are not responsible if the Application does not function fully because
you lack connectivity, have exhausted your data allowance, or your device runs out
of battery.
Your mobile network operator's terms continue to apply. You are responsible for any
data charges you incur through use of the Application, including roaming charges if
you use it outside South Africa. If you are not the account holder for the device,
we assume you have the account holder's permission.
The Application relies on the following third-party services, each governed by its
own terms:
* Google Maps Platform — https://cloud.google.com/maps-platform/terms
* Google Play Services — https://policies.google.com/terms
* Supabase — https://supabase.com/terms
* Clerk — https://clerk.com/terms
* Expo — https://expo.dev/terms
We may modify, update or discontinue the Application or any of its features at any
time. You should install updates when offered; if you do not, older versions may
stop working and we may cease supporting them. The Application is currently
provided free of charge. If we introduce charges, we will tell you clearly before
they apply.
We strongly advise against rooting or jailbreaking your device. Doing so may expose
it to malware, compromise its security, and cause the Application to malfunction or
stop working.
You are responsible for the security of your device and of access to the
Application, including keeping your sign-in credentials confidential.
---
## 9. Suspension and termination
We may suspend or terminate your access if you materially breach these Terms. Where
the breach can be remedied, we will notify you and give you 14 days from receipt of
that notice to remedy it before terminating.
We may suspend or terminate access immediately and without notice where you break
the law, drive without the required licences, permits or insurance, infringe
intellectual property rights, or act in a way that could endanger or harm
passengers, other road users, other users of the Application, or us.
You may stop using the Application at any time by uninstalling it. On termination,
your licence to use the Application ends and you must delete all copies from your
devices.
---
## 10. Limitation of liability
To the fullest extent permitted by law, the Service Provider is not liable for any
indirect, incidental, special, consequential or punitive damages, including lost
profits, lost earnings, loss of data or business interruption, even if we were
advised of the possibility of such damages.
Without limiting the above, and to the fullest extent permitted by law, we are not
liable for:
* Any motor vehicle accident, collision, injury or death
* Any traffic fine, penalty, impoundment or prosecution incurred by you
* Any act or omission of a passenger, including non-payment, damage to your
vehicle, assault, theft, or misrepresentation of identity or destination
* Any dispute between you and a passenger
* Inaccuracy, unavailability or delay in map, route, GPS or passenger location data
* Loss of income arising from Application downtime, GPS failure, connectivity loss,
or lack of available passengers
Our total liability for any claim will not exceed the greater of (a) the amount you
have paid us for the Application in the 12 months preceding the claim, or (b) the
minimum amount required under applicable law. The Application is currently free of
charge.
Nothing in these Terms excludes or limits our liability for death or personal
injury caused by our negligence, for fraud or fraudulent misrepresentation, or for
any liability that cannot lawfully be excluded.
**Your consumer rights.** Nothing in these Terms limits any right you have under the
Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions
Act 25 of 2002, or any other South African law that cannot lawfully be excluded. Where
any provision of these Terms conflicts with such a right, that right prevails.
---
## 11. Indemnification
To the fullest extent permitted by law, you agree to indemnify and hold harmless
the Service Provider, its officers, employees and agents against any claims,
liabilities, damages, losses and expenses, including reasonable legal fees, arising
out of your breach of these Terms, your operation of a vehicle, your provision of
transport services, or your misuse of the Application.
This indemnity does not apply to claims arising from our own negligence, our breach
of these Terms, or our violation of applicable law. Where South African consumer
protection law restricts indemnification, this clause applies only to the maximum
extent permitted.
---
## 12. Governing law and jurisdiction
These Terms are governed by the laws of the Republic of South Africa.
Any dispute arising out of or relating to these Terms or the Application is subject
to the jurisdiction of the South African courts. Nothing in this clause limits any
right you may have to bring a claim before a forum with jurisdiction under
mandatory law, including the National Consumer Commission or a consumer court.
---
## 13. Severability and entire agreement
If any provision of these Terms is held invalid, illegal or unenforceable, it will
be modified to the minimum extent necessary to make it valid and enforceable, and
the remaining provisions remain in full force.
These Terms, together with the Privacy Policy, constitute the entire agreement
between you and the Service Provider regarding your use of the Application, and
supersede any prior agreements or understandings.
---
## 14. Changes to these Terms
We may update these Terms from time to time. Changes will be posted on this page
with a revised effective date, and continued use of the Application after that date
constitutes acceptance. Previous versions are available on request at
**veekash708@gmail.com**.
---
## 15. Contact
**Zola**
Email: veekash708@gmail.com
South Africa