Privacy Policy
This privacy policy applies to the WBILL PDAM app (hereby referred to as "Application") for mobile devices that was created by Metro Multindo (hereby referred to as "Service Provider") as a Free service. This service is intended for use "AS IS".
Information Collection and Use
The Application collects information when you download and use it. This information may include:
Automatically Collected Information
- Your device's Internet Protocol address (e.g. IP address)
- The pages of the Application that you visit, the time and date of your visit, the time spent on those pages
- The time spent on the Application
- The operating system you use on your mobile device
- Device information including device ID, device type, and hardware specifications
- Network state and connectivity information
Location Information
The Application collects your device's location data, which helps the Service Provider determine your geographical location and is used for:
- Geolocation Services: Location data is used to provide features such as personalized content, relevant recommendations, and location-based services
- Complaint Services: Precise location coordinates (latitude and longitude) are collected when you submit complaints to help identify the exact location of issues
- Analytics and Improvements: Aggregated and anonymized location data helps analyze user behavior, identify trends, and improve the Application's performance and functionality
- Third-Party Services: Periodically, anonymized location data may be transmitted to external services to enhance the Application and optimize offerings
Customer and Billing Information
When you use the Application's services, we may collect:
- Customer account numbers and connection numbers for bill inquiry services
- Billing information and payment history
- Account status and service details
Complaint and Communication Data
When you submit complaints or contact us through the Application, we collect:
- Personal information including name, address, and phone number
- Complaint details and messages
- Customer status and customer codes
- Photos or images you choose to attach to complaints
- Location coordinates where the complaint occurs
Camera and Media Access
The Application may access your device's camera and media storage to:
- Allow you to take photos for complaint submissions
- Access existing images from your device's gallery for complaint attachments
- Store and retrieve complaint-related media files
- Read media images from your device storage for attachment purposes
- Write temporary files to external storage for complaint processing (Android 10 and below)
- Read files from external storage for document and image attachments (Android 12 and below)
Push Notification and Device Features
The Application uses Firebase Cloud Messaging (FCM) to send push notifications and may access device features including:
- FCM tokens for your device
- Device identifiers and platform information
- Notification preferences and delivery status
- Vibration control to provide haptic feedback for notifications and alerts
- Device wake functionality to ensure timely delivery of important notifications
- Boot completion detection to maintain notification services after device restart
- Notification posting to display updates, news, and service information
- Foreground services to maintain critical app functionality and notifications in the background
App Verification and Security
The Application may collect:
- License verification: Google Play license checking to ensure legitimate app usage
- App installation tracking: Basic installation verification for security purposes
Note: This Application does not collect advertising identifiers or display advertisements.
Deep Linking and Navigation Data
The Application supports deep linking functionality that allows:
- Direct navigation to specific content from notifications
- Opening specific news articles or application sections from external sources
- Tracking which deep links are accessed for analytics purposes
News and Content Data
The Application tracks:
- News articles you view and reading preferences
- Content categories you access
- Time spent reading specific content
- Deep link interactions and content access patterns
How We Use Your Information
The Service Provider uses the collected information to:
- Provide customer service and bill inquiry functionality
- Process and respond to complaints and service requests
- Send push notifications about important updates, news, and service information
- Provide haptic feedback and vibration alerts for enhanced user experience
- Maintain notification services across device restarts
- Run foreground services to ensure reliable app functionality and timely notifications
- Verify app license and ensure legitimate usage through Google Play services
- Enable deep linking functionality for improved navigation
- Improve the Application's functionality and user experience
- Analyze usage patterns and optimize services
- Comply with legal obligations and regulatory requirements
- Contact you with important information, required notices, and service updates
Information Sharing and Third Party Access
Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application and their service. The Service Provider may share your information with third parties as described in this privacy statement.
Third-Party Services
The Application utilizes third-party services that have their own Privacy Policies:
- Google Play Services
- Firebase Cloud Messaging (without analytics)
- Google Play License Verification
Legal Disclosure
The Service Provider may disclose User Provided and Automatically Collected Information:
- As required by law, such as to comply with a subpoena or similar legal process
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
- With trusted service providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement
Data Security
The Service Provider is concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. However, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights and Choices
Opt-Out Rights
You can stop all collection of information by the Application by uninstalling it. You may use the standard uninstall processes available on your mobile device or via the mobile application marketplace.
Location Services
You can disable location services for this Application through your device settings, though this may limit certain features like complaint location tracking.
Camera Access
You can revoke camera permissions through your device settings, though this will prevent you from attaching photos to complaints.
Media Access
You can revoke media access permissions through your device settings, though this will limit your ability to attach existing images to complaints.
Push Notifications
You can disable push notifications through your device settings or within the Application. This will also disable vibration alerts and wake functionality for notifications.
Vibration and Haptic Feedback
You can disable vibration permissions through your device settings if you prefer not to receive haptic feedback.
Background Services
The Application may run foreground services to maintain functionality. These can be managed through your device's app settings under "Battery" or "App permissions".
Data Retention Policy
The Service Provider will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. Specific retention periods:
- Complaint data: Retained for service resolution and regulatory compliance purposes
- Billing inquiries: Retained according to financial record keeping requirements
- Location data: Aggregated data may be retained for analytics purposes
- FCM tokens: Retained until you uninstall the app or we receive a deletion request
- Deep link interaction data: Retained for analytics and improvement purposes
- Media access logs: Retained for security and troubleshooting purposes
- License verification data: Retained for app security and compliance purposes
- Foreground service logs: Retained for troubleshooting and service optimization
If you'd like us to delete User Provided Data that you have provided via the Application, please contact us at gunawan010180@gmail.com and we will respond in a reasonable time.
Children's Privacy
The Service Provider does not use the Application to knowingly solicit data from or market to children under the age of 13.
The Application does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided personal information, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at gunawan010180@gmail.com so that we can take the necessary actions.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to the Privacy Policy by updating this page with the new Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.
This privacy policy is effective as of 2025-06-08
Your Consent
By using the Application, you are consenting to the processing of your information as set forth in this Privacy Policy now and as amended by us.
Contact Us
If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact the Service Provider via email at gunawan010180@gmail.com.
This privacy policy was last updated on July 3, 2025