Chatilo Privacy Policy

 1. Introduction

Welcome to ChatNeo, an AI-powered mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application. Please read this Privacy Policy carefully. By using ChatNeo, you consent to the practices described in this policy.

## 2. Information We Collect

### 2.1 Information You Provide

- Account information (email address, username, password)

- User-generated content and conversations with AI

- Profile information

- Customer support communications

- Subscription and payment information

### 2.2 Automatically Collected Information

- Device information (device type, operating system, unique device identifiers)

- Usage data (app interactions, feature usage)

- IP address and location data

- Log files and analytics data

- Subscription status and history

### 2.3 Payment and Subscription Information

Our payment and subscription system utilizes:

- Google Pay for payment processing

- RevenueCat for subscription management

- Information collected includes:

  - Transaction IDs

  - Purchase history

  - Subscription status and type

  - Billing dates

  - Payment verification data

  - Note: We do not store complete payment method details

### 2.4 AI Service Integration

Our AI features are powered by GPT API:

- User queries and conversations

- AI response data

- Usage patterns and interaction data

- Temporary conversation storage for functionality

## 3. How We Use Your Information

We use your information to:

- Provide and maintain ChatNeo services

- Process and manage subscriptions

- Handle billing and payments

- Deliver AI-powered conversations

- Improve app performance

- Personalize user experience

- Send important updates and notifications

- Provide customer support

- Ensure security and prevent fraud

- Comply with legal obligations

## 4. Data Sharing and Third-Party Services

### 4.1 Service Providers

We work with the following key service providers:

- Google Pay: Payment processing

- RevenueCat: Subscription management and analytics

- GPT API: AI conversation services

### 4.2 Data Sharing

We may share information with:

- Our service providers (as listed above)

- Law enforcement when required by law

- Business partners with your consent

We do not sell your personal information to third parties.

## 5. Subscription Management

### 5.1 Subscription Services

- Payments are processed through Google Pay

- Subscriptions are managed by RevenueCat

- Billing occurs through Google Play Store

- Automatic renewal unless cancelled

- Subscription management available through Google Play Store

### 5.2 Subscription Data

RevenueCat collects and processes:

- Purchase verification

- Subscription status

- Transaction history

- Analytics data

- Device information related to purchases

### 5.3 Cancellation and Refunds

- Cancel anytime through Google Play Store

- Refunds handled per Google Play Store policies

- Active until current period ends

- Subscription changes tracked by RevenueCat

## 6. Data Security

We protect your information through:

- Data encryption in transit and at rest

- Regular security assessments

- Secure authentication systems

- PCI-compliant payment processing

- Restricted data access controls

## 7. User Rights

You have the right to:

- Access your personal data

- Correct inaccurate information

- Request data deletion

- Export your data

- Manage subscription preferences

- Opt-out of certain data collection

- Review purchase history

## 8. Data Retention

We retain data as long as:

- Your account is active

- Required for service provision

- Needed for legal compliance

- Necessary for legitimate business purposes

## 9. Children's Privacy

ChatNeo is not intended for children under 13. We do not knowingly collect information from children under 13.

## 10. International Data Transfers

Data may be processed in different countries. We ensure appropriate safeguards for international transfers.

## 11. Changes to Privacy Policy

We may update this policy periodically. Users will be notified of significant changes via email or app notification.

## 12. Contact Information

For privacy questions or concerns:

Email: chatneosupport@gmail.com

For subscription support, please include:

- Account email

- Transaction ID

- Subscription type

- Purchase date

## 13. Consent

By using ChatNeo, you agree to the terms of this Privacy Policy.