Vii Nutrition App Privacy Policy

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Privacy Policy for Vii Nutrition App

Effective Date: 2024-11-22

This Privacy Policy applies to the Vii Nutrition application ("Application") for mobile devices, developed by Vii Nutrition Sdn. Bhd. ("Service Provider"). This policy explains how the Service Provider collects, uses, shares, and protects user information. By using the Application, users agree to the collection and use of information as described in this Privacy Policy.

 

1. Information Collection and Use

To provide and improve our services, we collect the following types of information:

1.1 Personal Information

We collect personally identifiable information ("Personal Data") when users register, verify their identity (KYC), and use our services. This includes:

  • Full Name
  • Nationality & Country of Residence (for currency, tax, and compliance purposes)
  • Identity Documents (Passport, National ID, or Driver’s License for KYC verification)
  • Contact Information (Email, Phone Number)
  • Banking & Payment Information (for commission payments)
  • Tax Identification Number (if required for regulatory purposes)
  • Billing & Shipping Address (for future product purchases)

1.2 Automatically Collected Information

When using the Application, we collect:

  • Device Information (Device model, operating system, unique device identifiers)
  • Usage Data (Pages visited, session duration, app interactions)

IP Address & Location Data (Approximate location for currency conversion and region-based features)

1.3 Location Data

  • We do not collect precise location data unless explicitly permitted by the user.
  • Approximate location is used for currency conversion, commission payments, and regional promotions.

 

2. How We Use Your Information

  • We use collected data to:
  • Verify user identity (KYC) and comply with legal regulations.
  • Process commissions and payments accurately.
  • Customize currency settings based on the user’s country.
  • Provide customer support and respond to inquiries.
  • Prevent fraudulent transactions and unauthorized access.
  • Enhance user experience and improve the Application’s functionality.
  • Send service updates, promotional offers, and marketing communications (users can opt out anytime).

 

3. Sharing and Disclosure of Information

  • We do not sell or rent user data. However, we may share information with:
  • Payment Processors & Financial Institutions: To facilitate commission payouts and product purchases.
  • KYC & Identity Verification Services: To verify user identity in compliance with legal requirements.
  • Third-Party Service Providers: For analytics, fraud prevention, or IT security purposes.
  • Government Authorities: If required by law, subpoena, or regulatory request.
  • Company Affiliates & Business Partners: To improve our services and provide better user support.

 

4. Data Retention & User Rights

4.1 How Long We Keep Your Data

Personal Data is retained as long as users have an active account.

If users request deletion, we will remove data except where required by law (e.g., tax records, financial transactions).

4.2 User Rights (GDPR, CCPA, PDPA Compliance)

Users have the right to:

  • Access & Download Personal Data
  • Update or Correct Information
  • Request Deletion of Data (subject to legal restrictions)
  • Withdraw Consent for Marketing Communications
  • Object to Data Processing (where applicable under law)
  • To exercise any rights, contact us at apps@viinutrition.com.

 

5. Security Measures

We implement industry-standard security practices to protect user data, including:

  • Encryption of Sensitive Data (Banking details, passwords)
  • Secure KYC Verification Process
  • Restricted Access to Personal Data (Only authorized personnel can access sensitive information)
  • Regular Security Audits
  • Despite these measures, no method of electronic storage is 100% secure. Users should ensure they protect their login credentials.

 

6. MLM Compliance & Regulatory Requirements

Our platform operates under multi-level marketing (MLM) principles and complies with applicable regulations in different jurisdictions, including:

  • Akta Jualan Langsung (Direct Sales and Anti-Pyramid Scheme Act 1993) in Malaysia
  • Tax Compliance & Commission Reporting in Applicable Countries
  • Identity Verification & Anti-Fraud Measures to Prevent Unauthorized Activities
  • Users acknowledge that commission payments and MLM activities are subject to local laws and may require tax filings or regulatory disclosures.

 

7. Children’s Privacy

  • Our Application is not intended for children under 13.
  • We do not knowingly collect data from minors. If a parent/guardian believes their child has provided data, contact us at apps@viinutrition.com for removal.

 

8. Third-Party Services

The Application may use third-party services that have their own privacy policies. These include:

  • Google Play Services
  • Payment Gateways (Stripe, PayPal, etc.)
  • Identity Verification Services (if applicable)
  • Users should review the privacy policies of these third-party providers.

 

9. Opt-Out Rights

Users can opt out by:

  • Uninstalling the App to stop data collection.
  • Disabling Location Services in device settings.
  • Unsubscribing from Marketing Emails via provided links.
  • Requesting Account Deletion by contacting apps@viinutrition.com .

 

10. Changes to This Privacy Policy

We may update this policy from time to time. Users will be notified via app notifications or email. Continued use of the Application after policy updates constitutes agreement to the revised terms.

 

11. Contact Us

For any privacy-related inquiries, contact us at:

📧 Email: apps@viinutrition.com 
🏢 Company Name: Vii Nutrition Sdn. Bhd.
📍 Address: 7-1, 7-2, 7-3 The Park Bukit Jalil Persiaran Jalil Utama Bandar Bukit Jalil, Bukit Jalil, 57000 Kuala Lumpur

 

By using the Application, users consent to the processing of their data in accordance with this Privacy Policy.

Last Updated: 2024-11-22