Privacy Policy — UrbanTravono

Effective Date: 02 December 2025
App Name: UrbanTravono
Contact Email: urbantravonopvtltd@gmail.com

UrbanTravono (“we”, “our”, or “us”) operates as a maps, navigation, and travel-based mobile application. This Privacy Policy explains how we collect, use, store, and protect your information when you use our app.

By using the app, you agree to the collection and use of information as described in this policy.

1. Information We Collect

a) Location Information

We collect your device’s location to:

Provide accurate navigation

Show nearby routes, pickup & drop locations

Improve travel accuracy and safety

Location data is collected only with your permission.

b) Personal Information

We may collect:

Name

Phone number

Email address

Profile details

This helps us create and manage your account.

c) Device Information

We collect:

Device model

Operating system

App version

Crash logs & analytics

This helps us resolve technical issues and improve app performance.

d) Usage Data

We may collect information about:

Features you use

Buttons you click

Sessions & interactions

This helps improve user experience.

2. How We Use Your Information

We use collected data to:

Provide navigation and travel services

Improve route accuracy

Enable secure login

Offer customer support

Improve app performance

Prevent fraud and misuse

We do not sell or share your personal information with third-party advertisers.

3. Sharing of Information

We may share data only with:

Service providers (maps, analytics, crash reporting)

Government authorities (only when legally required)

Your information is never sold to third parties.

4. Data Storage & Security

We use industry-standard security measures to:

Protect your data

Prevent unauthorized access

Secure communication between app and server

However, no digital platform is fully secure; users share data at their own risk.

5. Location Permission Usage

UrbanTravono requires location access for:

Real-time navigation

Nearby ride detection

Accurate pickup and drop estimation

You can enable/disable location anytime from device settings.

6. Third-Party Services Used

Our app may use:

Google Maps / Map SDKs

Firebase Authentication

Firebase Firestore

Firebase Analytics

Crashlytics

Each third-party service follows its own privacy policy.

7. Children’s Privacy

Our app is not intended for children under 13.
We do not knowingly collect data from children.

8. Your Rights

You may:

Access your data

Update your profile

Request deletion of your data

Withdraw permissions anytime

To request changes, contact:
📧 urbantravonopvtltd@gmail.com

9. Changes to This Policy

We may update this Privacy Policy anytime.
Updated versions will be available inside the app.

10. Contact Us

If you have any questions regarding this Privacy Policy, contact us at:
📧 urbantravonopvtltd@gmail.com