Privacy Policy for TechTuk (User App)

Last Updated: 17/05/2026

Welcome to TechTuk! Your privacy is incredibly important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the TechTuk mobile application to book services.

1. Information We Collect To connect you with the best technicians, we collect the following types of information:

Personal Information: Name, phone number, email address, gender, date of birth, and profile picture (if provided).

Location Data: We collect real-time precise or approximate location data from your mobile device to match you with nearby technicians and track the technician's arrival.

Service & Booking Data: Details of the services you request, service addresses, booking history, ratings, and reviews.

Payment Information: Transaction details related to your bookings. (Note: We use secure third-party payment gateways and do not store full credit card numbers on our servers).

Device & Usage Information: IP address, device type, operating system, and how you interact with our app.

2. How We Use Your Information We use your data to:

Create and manage your TechTuk account.

Connect you with nearby service providers and facilitate the requested services.

Calculate estimates, process payments, and generate invoices.

Provide customer support and resolve disputes.

Send you essential updates, booking confirmations, and promotional offers.

Enhance the safety, security, and integrity of our platform.

3. Sharing Your Information We do not sell your personal data. We only share it in the following circumstances:

With Service Providers: We share your name, service address, and phone number with the technician assigned to your job so they can fulfill your request.

With Third-Party Services: Payment processors, cloud hosting (e.g., Firebase), and mapping services (e.g., Google Maps) necessary for the app to function.

For Legal Reasons: If required by law, regulation, or a formal request from government authorities in Sri Lanka.

4. Data Security & Retention We implement robust security measures to protect your data. We retain your information for as long as your account is active or as needed to provide our services and comply with legal obligations.

5. Your Rights & Choices You have the right to access, update, or correct your personal information directly within the Account Settings of the app. You may also request the deletion of your account and associated data by contacting our support team.

6. Contact Us If you have any questions regarding this Privacy Policy, please contact us at:

Email: [Insert Support Email]

Phone: [Insert Support Phone Number]