Privacy Policy (Provider)
Last Updated: 17th May 2026
STAVIONLK We respects your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use the TechTuk Provider App
1. Information We Collect
To connect you with customers and operate the platform, we collect the following data:
Personal Details: Name, mobile number, email address, National Identity Card (NIC) details, profile picture, and gender.
Professional Details: Your specialized service fields (e.g., Electrician, Plumber), qualifications, and work history.
Financial Information: Bank account details for processing your payouts.
Location Data: We collect precise GPS location data from your device. This includes background location tracking when you are marked as "Online" or have an active booking. This is necessary to match you with nearby jobs and show the customer your estimated time of arrival.
Communication Data: Chat logs, audio messages, and images shared between you and the customer within the App for safety and dispute resolution.
2. How We Use Your Information
We use your data to:
Verify your identity and qualifications.
Broadcast your profile to nearby customers requesting services.
Calculate distances, estimated arrival times, and platform fees.
Process payments and transfer your earnings.
Maintain platform safety, investigate complaints, and monitor service quality.
Send you administrative alerts, job notifications, and platform updates.
3. Information Shared with Customers
When you accept a booking, we share specific information with the customer to ensure a smooth service experience. This includes your:
First and Last Name.
Profile Picture.
Real-time live location (only while en route to the job).
Mobile phone number (so the customer can call you).
Average Star Rating and Reviews.
We will never share your financial information or personal identification documents (NIC) with customers.
4. Data Storage and Security
Your data is securely stored using industry-standard cloud infrastructure (Firebase). We implement strict security measures to protect your personal information from unauthorized access, alteration, or disclosure.
5. Managing Your Data
Profile Updates: You can update your contact details, profile picture, and service preferences within the App.
Location Access: You can toggle your status to "Offline" within the App to stop receiving job broadcasts. However, you cannot disable location tracking while an active booking is in progress.
Account Deletion: You may request the deletion of your account and personal data by contacting our support team. We may retain certain transactional data as required by Sri Lankan law for tax and accounting purposes.
6. Contact Us
If you have questions about these Terms and Conditions or this Privacy Policy, please contact our support team:
Developer: STAVIONLK
Email: support@techtuk.com
Phone: +94 11 234 5678