How do we protect your information?

• We implement a variety of security measures to maintain the safety of your personal information. Services will be maintained/updated as frequently as possible. Encryption is used on all traffic between yourself and the Server/API. Your password is hashed using a strong one-way algorithm, and you may enable two-factor authentication to further secure access to your account.

What do we use your information for?

• The phone number you provide may be used to send you an SMS with a tracking code, which you can use later to track your concern. However, this is an optional feature for consumers. If you choose to send a concern and receive a tracking ID, you may use it later to track your concern. If you do so, that's perfectly fine.
• The collection of email serves the purpose of distinguishing individual users on our system and enabling secure login functionality. When you provide a username, it helps uniquely identify you and differentiate you from other users. Your chosen username may be used for login purposes, allowing you to access your account and utilize our services. We take the privacy and security of email seriously, implementing appropriate measures to protect this information in accordance with applicable data protection laws.
• To aid in the moderation of our community and ensure a safe environment for all users, we may collect and analyze IP addresses. IP addresses are used for various purposes, such as detecting and preventing ban evasion, identifying potential violations of our terms of service, and ensuring compliance with our community guidelines. By comparing IP addresses with known ones, we can take appropriate actions to address any violations or suspicious activities. We handle IP addresses with utmost care and employ suitable security measures to protect this information in accordance with applicable data protection laws.
   

What information do we collect?

• Basic Concern Information: When you submit a concern, we will collect details related to your concern. This may include the location where your issue was raised, which is optional, as well as specific concern details, and any associated documents you may wish to attach as evidence.
• Backups: We take regular backups of the system to safeguard against accidental data loss, which necessarily requires keeping copies of whatever was in the system at the time. Backups are retained on encrypted storage. We try to limit the data that makes it onto the backups to only that data required to successfully restore the service.

What is our data retention policy?

• We will make a good faith effort to secure and limit the data retained on this server. We generally don't keep logs and any logs retained on this server (which are not required to operate the service) will not be held for longer than 30 days.

Do we disclose any information to outside parties?

• We do not sell, trade, or otherwise transfer anything to outside parties outside of the scope of Mtumiaji App(TCRA-CCC) core functionality.