Privacy Policy – TaxiRiderX (User App)
Contact Email: support@TaxiRiderX.com
TaxiRiderX ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our TaxiRiderX User App (“App”).
1. Information We Collect
When you use our App, we may collect the following information:
1.1 Personal Information
Name
Email address
Mobile number
Profile picture (optional)
1.2 Location Information
Real-time GPS location to connect you with nearby drivers and for trip tracking.
Pick-up and drop-off addresses.
1.3 Payment Information
Payment method details (UPI, credit/debit card, wallet information).
Transaction history.
1.4 Device Information
Device type, operating system, unique device identifiers.
IP address, mobile network, and App usage data.
1.5 Trip Information
Ride history, driver details, route taken, fare charged, and trip duration.
2. How We Use Your Information
We use your data to:
Provide ride-booking and transportation services.
Connect you with available drivers in your area.
Process payments and send invoices.
Improve App performance and user experience.
Ensure safety, security, and fraud prevention.
Send notifications, ride updates, and promotional offers.
Comply with legal obligations and law enforcement requests.
3. Sharing Your Information
We may share your data with:
Drivers to facilitate your ride.
Payment processors for secure transactions.
Service providers for analytics, hosting, and customer support.
Law enforcement authorities when required by law.
We do not sell your personal data to third parties.
4. Location Services
The App requires access to your location to provide accurate pick-up and drop-off services. Location tracking will only be active during ride requests and active trips.
5. Data Retention
We keep your personal data for as long as necessary to provide services, comply with legal requirements, and resolve disputes. You can request deletion of your account and data anytime by contacting us.
6. Your Rights
You have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for certain data uses.
File a complaint with relevant authorities if you believe your rights are violated.
7. Security
We use encryption, secure servers, and access controls to protect your data. However, no online platform is 100% secure, and we cannot guarantee absolute protection.
8. Third-Party Services
Our App may contain links to third-party services. We are not responsible for their privacy practices. Please read their policies before using them.
9. Children’s Privacy
Our App is not intended for children under 18 years of age. We do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted in the App with a revised “Effective Date.”
11. Contact Us
For any privacy-related questions or complaints, please contact:
📧 Email: support@TaxiRiderX.com
🏢 Company: TaxiRiderX