PRIVACY POLICY — TAGO Airport Shuttle (Passenger)
Last updated November 10, 2025
This Privacy Notice for People Link One (“we,” “us,” or “our”) explains how and why we access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:
Download and use our mobile application TAGO Airport Shuttle (Passenger) or any other application that links to this Privacy Notice.
Engage with us in related ways such as support, marketing, or events.
ABOUT THIS APP
App purpose
TAGO Airport Shuttle is the passenger app in the two-app Tago ecosystem (Passenger App + Driver App). Passengers use this app to create ride requests, view driver ETA and route on an interactive map, chat with the driver, receive notifications about ride status, and complete trips. This app is not for drivers.
Location permission explanation
We request location permission on first map use.
Info.plist keys: NSLocationWhenInUseUsageDescription; NSLocationAlwaysAndWhenInUseUsageDescription.
Reason: (1) show your current position on Google Maps, (2) suggest pickup points and display the route to destination, (3) share your pickup location with an assigned driver to enable navigation and ETA.
Behavior: Location is used only while you are actively using the app for ride discovery, pickup, and during an active trip. We do not perform background tracking outside active ride sessions. Purpose string: “Location information is required to display your current location and show routes on the map.”
Notifications (push)
We use Firebase Cloud Messaging / APNs to send: ride request updates, driver assignment and arrival alerts, payment or trip status notices, and in-app chat message notifications. You can turn notifications off in device settings, but some features may be slower without them.
Network / backend dependencies
The app requires an active internet connection (Wi-Fi or cellular). If offline, you cannot submit ride requests, view maps/ETAs, or use chat. Back end services include Firebase Authentication, Firebase Firestore, Firebase Cloud Messaging, and Google Maps SDK / Directions API.
Third-party services used
Firebase Authentication: passenger login (email/password or Google).
Firebase Firestore: rides, statuses, driver assignment, and passenger–driver chat.
Firebase Cloud Messaging (FCM): push notifications.
Google Maps SDK and Directions API: map display, geocoding, routing, and ETA visualization.
CoreLocation / geolocator libraries: GPS location access.
All network traffic is encrypted via HTTPS.
Data and privacy (what we store and why)
Identity and contact: name, email, and device push token (to identify your account and deliver notifications).
Ride data: pickup/destination, timestamps, driver assignment, status updates (to provide the service and show trip history/receipts where applicable).
Location: used to render maps, propose pickup points, and share your pickup/ en-route position with the assigned driver during an active ride only.
Messages: passenger–driver chat content for trip context and support.
All data is stored in Firebase (with restrictive Firestore security rules).
QUESTIONS OR CONCERNS
If you do not agree with our policies and practices, please do not use the Services. For questions or concerns, contact: ploride.dev@gmail.com.
SUMMARY OF KEY POINTS
We process personal information you provide when using the app.
We do not process sensitive personal information.
We do not collect information from third parties.
We process information to operate and improve the Services, communicate with you, prevent fraud, and comply with law, only when we have a valid legal basis.
We may share information in specific situations (e.g., service providers, business transfers, Google Maps APIs).
We use organizational and technical safeguards; no system is 100% secure.
Depending on where you live, you may have rights to access, correct, or delete your information, and to opt out of certain processing.
You can exercise rights by submitting a request or contacting us by email.
TABLE OF CONTENTS
What information do we collect?
How do we process your information?
When and with whom do we share your personal information?
Do we use cookies and other tracking technologies?
How do we handle your social logins?
How long do we keep your information?
How do we keep your information safe?
Do we collect information from minors?
What are your privacy rights?
Controls for Do-Not-Track features
Do United States residents have specific privacy rights?
Do we make updates to this notice?
How can you contact us about this notice?
How can you review, update, or delete the data we collect from you?
WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
We collect the information you provide when you register, request a ride, chat with a driver, contact support, or otherwise interact with the Services. Examples: name and email address.
Sensitive information
We do not process sensitive personal information.
Social media login data
If you sign in with a social account (e.g., Google, Facebook, X), we receive certain profile information from that provider as needed to create or authenticate your account.
Application data
Geolocation information: device location while you use the app to request or take a ride. You can change permissions in device settings.
Push notifications: account and ride-related notifications; you can opt out in device settings.
Google API
Any use of information received from Google APIs adheres to the Google API Services User Data Policy, including Limited Use requirements.
HOW DO WE PROCESS YOUR INFORMATION?
We process personal information to:
Create and authenticate accounts; maintain and troubleshoot the app.
Match passengers with drivers; compute ETAs and routes; display and update ride status.
Enable passenger–driver chat and support communications.
Prevent, detect, and respond to fraud or misuse; comply with legal obligations.
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share information:
With service providers under written contracts (e.g., Firebase, Google Maps).
For business transfers (merger, acquisition, asset sale, financing).
When using Google Maps Platform APIs (e.g., Maps, Places). Google may estimate location using GPS, Wi-Fi, and cell towers; accuracy varies (GPS ~20 meters; Wi-Fi/cell improve indoors). This data enables directions and ETAs but is not always perfectly precise.
We do not sell or “share” your personal information for cross-context behavioral advertising.
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We may use cookies or similar technologies (web beacons, pixels) in our web components to maintain security, prevent crashes, save preferences, and support analytics or advertising where permitted and configured. Where state law deems such technologies a “sale” or “sharing,” you may opt out by submitting a request as described in Section 11. You can also adjust cookie settings in your browser. See our Cookie Notice for details.
HOW DO WE HANDLE YOUR SOCIAL LOGINS?
If you register or log in via a social provider, we receive profile data (typically name, email, profile image, and anything you set to public). We use it only for account creation, authentication, and app operation. Consult your social provider’s privacy notice for their practices.
HOW LONG DO WE KEEP YOUR INFORMATION?
We keep information only as long as necessary for the purposes in this Notice or as required/permitted by law. When no longer needed, we delete or anonymize it; if deletion is not immediately possible (e.g., backups), we securely store and isolate it until deletion.
Retention examples
Identity/contact (name, email, device token): while the account is active.
Ride metadata (pickup/destination, timestamps, status): while the account is active and for a reasonable period for records, dispute handling, and fraud prevention.
Location for active rides (Category G below): retained through the ride and as minimal logs necessary for security, fraud prevention, or troubleshooting; live sharing ends when the ride ends.
HOW DO WE KEEP YOUR INFORMATION SAFE?
We implement reasonable technical and organizational safeguards. However, transmission and storage systems cannot be guaranteed 100% secure. Use the Services within a secure environment.
DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect data from or market to children under 18. If we learn we have collected such data, we will deactivate the account and delete the data. Contact ploride.dev@gmail.com if you believe a minor has provided data.
WHAT ARE YOUR PRIVACY RIGHTS?
You may review, change, or delete your account information, subject to applicable law. If we rely on your consent, you can withdraw it at any time. To update or terminate your account, log into account settings; upon termination, we delete or deactivate your account from active systems, retaining only what is necessary for fraud prevention, troubleshooting, legal compliance, or dispute resolution.
CONTROLS FOR DO-NOT-TRACK (DNT)
No uniform standard currently governs DNT signals, so we do not respond to DNT signals today. If a standard becomes available that we must follow, we will update this Notice.
DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
Residents of certain US states (including CA, CO, CT, DE, FL, IN, IA, KY, MD, MN, MT, NE, NH, NJ, OR, RI, TN, TX, UT, VA) may have rights to access, correct, delete, obtain a copy of their personal information, or opt out of targeted advertising, sale, or profiling producing legal or similarly significant effects. These rights may be limited by law.
Categories collected in the past 12 months
A. Identifiers (name, email, device identifiers, IP, account name): YES
B. California Customer Records information (name, contact): YES
C. Protected classification characteristics: NO
D. Commercial information (purchase/payment details): NO
E. Biometric information: NO
F. Internet/network activity (browsing history, ads): NO
G. Geolocation data (device location during ride use): YES
H. Audio/electronic/sensory (call or video recordings): NO
I. Professional or employment-related information: NO
J. Education information: NO
K. Inferences drawn to create profiles: NO
L. Sensitive personal information: NO
Additional collection contexts: customer support interactions, surveys/contests, and service delivery.
How to exercise your rights
Submit a data subject access request or email ploride.dev@gmail.com. We will verify your identity using information you provide or information already on file. If you use an authorized agent, we may require written authorization and additional verification. If we deny a request, you may appeal by emailing us; you may also contact your state attorney general if applicable.
California “Shine the Light”
California residents may request, once per year and free of charge, information about disclosures (if any) to third parties for their direct marketing in the prior year.
DO WE MAKE UPDATES TO THIS NOTICE?
Yes. We may update this Notice to remain compliant with laws. The “Last updated” date shows the latest revision. For material changes, we may provide prominent notice or direct notification.
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
Email: ploride.dev@gmail.com
(If you require a mailing address for state or country-specific rights requests, contact us by email.)
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
You can request access to, correction of, or deletion of your personal information, and where applicable withdraw consent. Submit a data subject access request by email to ploride.dev@gmail.com.