Privacy Policy for Switcheats Captain

Effective Date: 09 April 2026
App Name: Switcheats Captain
Category: Food & Drink (Delivery Partner App)
Contact Email: switcheatsofficial@gmail.com

Privacy Policy

Switcheats Captain ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our delivery partner (captain/rider) application.

By using this app, you agree to the terms of this Privacy Policy.

1. Information We Collect

a) Personal Information

We may collect:

• Full name
• Mobile number
• Email address
• Profile photo
• Address
• Identity verification details (if applicable)
• Bank or payment details (for earnings/settlements, if applicable)

b) Delivery & Order Information

We may collect:

• Order details
• Pickup and delivery locations
• Delivery status and timestamps
• Customer interaction details (limited to delivery purpose)

c) Location Information (Important)

We collect real-time location data, even when the app may be running in the background, to:

• Assign nearby delivery orders
• Provide navigation support
• Track delivery progress
• Ensure accurate and timely deliveries
• Improve service efficiency and safety

d) Device Information

We may collect:

• Device model
• Operating system version
• App version
• IP address
• Device identifiers
• Crash logs and diagnostics

e) Usage Data

We may collect:

• App usage activity
• Login sessions
• Delivery actions and performance data

2. How We Use Your Information

We use your information to:

• Create and manage your captain/delivery account
• Assign and manage delivery orders
• Enable real-time tracking and navigation
• Communicate delivery updates to customers and partners
• Calculate earnings and settlements
• Send notifications and alerts
• Improve app performance and service quality
• Prevent fraud and misuse
• Comply with legal requirements

3. Permissions We Request

Location (Foreground & Background)

Used for:

• Real-time delivery tracking
• Navigation and route optimization
• Order assignment based on location

Camera

Used for:

• Profile photo upload
• Delivery proof (if required)

Storage / Media Access

Used to:

• Upload images
• Access gallery for delivery proof

Internet Access

Required for app functionality and communication with servers

Notifications

Used to send:

• New order alerts
• Delivery updates
• Important account notifications

4. How We Share Information

We do not sell your personal data.

We may share limited data with:

• Customers (only necessary delivery details)
• Restaurant/partners (for order coordination)
• Service providers (hosting, analytics, notifications)
• Payment providers (for settlements)
• Legal authorities when required by law

5. Data Security

We use reasonable security measures to protect your data, including secure data transmission and restricted access. However, no system can guarantee complete security.

6. Data Retention

We retain your data only as long as necessary for:

• Delivery operations
• Account management
• Legal and compliance requirements
• Dispute resolution

7. Your Rights

You may:

• Access and update your information
• Request account deletion
• Contact us regarding privacy concerns

To request any changes, contact:
switcheatsofficial@gmail.com

8. Children’s Privacy

Switcheats Captain is intended for delivery partners aged 18 and above. We do not knowingly collect data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of the app after updates means you accept the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy, contact:

App Name: Switcheats Captain
Email: switcheatsofficial@gmail.com