Welcome to Citizenship 2026. We are dedicated to providing you with a high-quality study experience to help you prepare for your Canadian Citizenship Test with confidence. This policy outlines the support services available to you and how to get the most out of our app.
1. How to Contact Us
If you encounter any technical difficulties or have questions about the study material, our team is ready to assist you.
Email Support: algo.technology.qc@gmail.com
Response Time: We aim to respond to all inquiries within 48–72 hours (Monday to Friday, excluding Canadian public holidays).
2. Scope of Support
Our support team is happy to assist you with the following:
Technical & App Performance
Installation & Updates: Issues with downloading or updating the app via the App Store.
Offline Access: Troubleshooting the download of content for study without an internet connection.
Display Settings: Help with Dark Mode or adjusting text sizes for a better reading experience.
Progress Tracking: Resolving issues with stats, trophies, or study goals not displaying correctly.
Content & Study Tools
Content Accuracy: Reporting potential errors in the "Discover Canada" material.
Province-Specific Info: Assistance if the information regarding your Lieutenant Governor or Premier needs updating.
Exam Simulations: Clarifying "Did You Know?" feedback and practice mode logic.
Bilingual Support: Help switching between English and French study modes.
3. What is Not Covered
To ensure we provide the most efficient service, please note that we cannot provide the following:
[!IMPORTANT] Legal & Immigration Advice: We are an educational tool based on the official "Discover Canada" guide. We cannot provide advice on your specific citizenship application, residency requirements, or legal status.
Official Test Management: We are not affiliated with Immigration, Refugees and Citizenship Canada (IRCC). We cannot schedule tests, provide test dates, or check your application status.
Hardware Issues: We cannot provide support for physical damage to your device or issues with your phone's operating system (iOS).
4. Basic Troubleshooting Steps
Before reaching out, we recommend trying these quick steps:
Check for Updates: Ensure you have the latest version of Citizenship 2026 from the App Store.
Restart the App: Close the app fully and relaunch it.
Province Settings: Ensure you have selected the correct province in the settings to see the relevant local officials.
Internet Connection: While the app has Offline Access, you may need a connection for the initial content download or to update provincial data.
5. Official Resources
For matters outside of our app's scope, please consult the official government channels:
Official Study Guide: Discover Canada - Government of Canada
Terms of Use: This app adheres to the Apple Standard EULA.