TERMS AND CONDITIONS — SORTED AI

Effective date: 9 July 2026

These Terms and Conditions apply to the Sorted AI app for mobile devices, together with any related services operated by Jemma Linsen (collectively, the "Application"). Jemma Linsen is hereby referred to as the "Service Provider".

By downloading or using the Application, you agree to these Terms and Conditions. Please read them carefully before use.

1. Licence to Use the Application

Subject to your compliance with these Terms, the Service Provider grants you a limited, non-exclusive, non-transferable, revocable licence to install and use the Application on a mobile device for personal or internal business purposes. You may not reproduce, distribute, modify, create derivative works from, reverse engineer, decompile, or disassemble the Application, except as expressly permitted by applicable law.

2. Eligibility

You must be at least 13 years of age to use the Application. If you are below the age of digital consent in your jurisdiction, a parent or legal guardian must review and accept these Terms on your behalf. By using the Application, you represent that you are legally permitted to do so in your jurisdiction.

3. Subscriptions and In-App Purchases

The Application offers an auto-renewable subscription called Sorted Premium.

Subscription details:

• Name: Sorted Premium
• Length: 1 month (monthly, auto-renewing)
• Price: A$6.99 per month (or the equivalent in your local currency as displayed at the time of purchase)
• Content unlocked: Unlimited family members, AI Assistant, Secure Vault, Meal Planner, School Hub, and always-on AI monitoring

Billing and renewal:

• Payment is charged to your Apple ID account at confirmation of purchase
• The subscription automatically renews at the end of each billing period unless cancelled at least 24 hours before the end of the current period
• Your account will be charged for renewal within 24 hours prior to the end of the current period at the same price as the original purchase, unless the Service Provider notifies you of a price change in advance
• You will be notified of any price increases before they take effect, and your consent will be obtained where required by applicable law

Managing and cancelling:

• You can manage or cancel your subscription at any time through your Apple ID Account Settings: Settings → [your name] → Subscriptions
• Cancellation takes effect at the end of the current billing period — you retain access to Sorted Premium until that date
• Deleting the Application does not cancel your subscription

Free trials (if offered):

• If a free trial period is offered, any unused portion will be forfeited upon purchase of a subscription

Refunds:

• All refund requests are handled by Apple in accordance with their standard App Store refund policies. Contact Apple Support to request a refund.

Required disclosures:

• Privacy Policy: https://sorted-life.replit.app/privacy
• Terms of Use: https://sorted-life.replit.app/terms

4. Intellectual Property

The Service Provider retains all intellectual property rights in the Application, including its code, design, trademarks, service marks, trade names, logos, and branding. Nothing in these Terms grants you any licence or right to use the Service Provider's trademarks, logos, or branding. You agree not to remove, alter, or obscure any copyright, trademark, or other proprietary notices displayed in or on the Application.

5. User-Generated Content and Acceptable Use

You agree not to post or submit content that:

• Is illegal or violates third-party intellectual property rights
• Is abusive, threatening, harassing, defamatory, or constitutes hate speech
• Contains discrimination or incitement to violence or illegal activity
• Is spam, phishing, or contains malware
• Violates the privacy or personal data rights of others
• Is misleading, false, or deceptive
• Contains explicit violence or sexual content

The Service Provider reserves the right to remove or disable access to content that violates these guidelines, suspend or terminate accounts of repeat offenders, and cooperate with law enforcement where illegal content is reported.

By submitting content through the Application, you grant the Service Provider a non-exclusive, worldwide, royalty-free licence to use, reproduce, and distribute that content in connection with the Application. This licence does not grant the Service Provider the right to sell your content to third parties independently of the Application.

To report content that violates these Terms, contact hello@westandwillowdesigns.com. Users affected by moderation decisions may appeal by contacting the Service Provider, who will respond within a reasonable period and provide reasons for any upheld decision.

6. Artificial Intelligence

The Application incorporates AI technologies to classify and organise your input and provide certain features. By using the Application, you acknowledge that AI may process your data to deliver these functionalities. AI-generated suggestions are for convenience only and do not constitute professional advice of any kind. The Service Provider ensures all AI usage complies with applicable laws.

7. Data and Privacy

The Application stores and processes personal data you provide in order to deliver the service. Your data is handled in accordance with the Privacy Policy, available at https://sorted-life.replit.app/privacy. It is your responsibility to maintain the security of your device and access to the Application.

The Service Provider strongly advises against jailbreaking or rooting your device, as such actions may compromise security and affect Application functionality.

The Application utilises the following third-party services, each with their own Terms and Conditions:

• Expo
• RevenueCat

8. Connectivity and Device Responsibility

Some functions of the Application require an active internet connection. The Service Provider cannot be held responsible if the Application does not function at full capacity due to lack of Wi-Fi access or exhausted mobile data. Standard data charges from your mobile network provider may apply, including roaming charges when used outside your home territory.

It is your responsibility to ensure your device remains charged and functional. The Service Provider cannot be held responsible if you are unable to access the service due to a flat battery or device failure.

9. Updates and Changes to the Application

The Service Provider may update the Application from time to time. Updates may be required to continue using the Application. The Service Provider does not guarantee the Application will always be updated to remain compatible with every operating system version, though it will endeavour to do so. The Service Provider may also modify or discontinue features at any time, with reasonable notice where possible.

10. Limitation of Liability

To the fullest extent permitted by law, the Service Provider shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data loss, or business interruption.

The Service Provider retains full liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under applicable law, including under Australian Consumer Law

To the fullest extent permitted by law, the Service Provider's total liability for any claim shall not exceed the amount paid by you to the Service Provider in the 12 months preceding the claim.

11. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless the Service Provider, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising from your breach of these Terms or your intentional misuse of the Application. This indemnification does not apply to claims arising from the Service Provider's own negligence or breach of applicable law.

12. Termination

The Service Provider may suspend your access if you materially breach these Terms, providing 14 days written notice to remedy the breach where possible. Access may be terminated immediately without notice for violations of applicable law, infringement of intellectual property, or activity that could cause harm to other users or the Service Provider.

Upon termination, your right to use the Application ends and you must delete all copies from your devices.

13. Governing Law

These Terms and Conditions are governed by the laws of Australia. Any dispute arising from or relating to these Terms will be subject to the jurisdiction of the courts of Australia. Nothing in this clause limits any rights you may have under mandatory consumer protection laws, including the Australian Consumer Law.

14. DSA Compliance (European Union)

If the Application constitutes an intermediary service under the EU Digital Services Act (Regulation (EU) 2022/2065), the Service Provider maintains a single point of contact for EU authorities and users at hello@westandwillowdesigns.com. When restricting content or suspending accounts, the Service Provider will provide a clear statement of reasons to affected users, including the nature of the restriction, the legal basis, and available redress options.

15. Consumer Rights

Nothing in these Terms limits any rights you have under applicable mandatory consumer protection laws that cannot be lawfully excluded, including the Australian Consumer Law.

16. Changes to These Terms

The Service Provider may update these Terms from time to time. Material changes will be communicated by updating the effective date. Continued use of the Application after changes constitutes acceptance of the revised Terms. Previous versions are available upon request.

17. Contact

For questions about these Terms, contact the Service Provider at:

📧 hello@westandwillowdesigns.com

This Terms & Conditions page was generated by App Privacy Policy Generator