Privacy Policy

Effective Date: 19 March 2026

This Privacy Policy applies to the Sampoor web-based service (the “Service”), operated by Olyvium Limited (Company registration number: HE 474280) (the “Service Provider”, “we”, “us”, “our”). The Service is provided via website, domains, portals, and related online interfaces. By accessing or using the Service, you consent to the practices described in this Privacy Policy.

Information Collection and Use

We collect personal data necessary to provide and improve the Service.

(a) Information You Provide

• Name
• Email address
• Date of birth
• Account credentials
• Information submitted to generate personalised insights, compatibility analysis, or forecasts
• Information shared through support requests, feedback, or communications
• This information is used for account creation, authentication, personalisation of content, and service communication.
• IP address
• Browser type and version
• Device type and operating system
• Referring URLs
• Pages visited and interaction data
• Access times and session duration
• Analytics and diagnostic data

Purpose of Data Processing

We process personal data to:

• Create and manage user accounts
• Provide personalised insights, reports, and forecasts
• Deliver subscription-based services
• Process transactions
• Provide customer support
• Improve performance, usability, and security
• Send service-related communications
• Send marketing communications (only where permitted by law and with opt-out options)
• Comply with legal obligations

Payments and Transactions

Payments are securely processed through third-party providers such as PayPal, Stripe, Apple, Google, or our authorised Indian reseller, PayU.

PayU acts as the official reseller for Indian users in compliance with local laws and tax regulations.

We do not store or process your full credit card, debit card, or banking details.

Financial data is handled by PCI-DSS compliant payment providers and subject to their respective privacy policies.

Third-Party Services

We may use trusted third-party services for hosting, analytics, marketing, payment processing, and infrastructure support.

These providers process data under contractual obligations and applicable data protection laws.

Such services may include:

• Analytics providers
• Cloud hosting providers
• Payment processors
• Marketing and communication platforms

Data Sharing and Disclosure

We may share personal data only in the following circumstances:

• Legal Compliance: To comply with legal obligations, court orders, or lawful requests.
• Security & Fraud Prevention: To detect or prevent fraud, abuse, or security threats.
• Service Providers: With trusted vendors who assist in operating the Service under confidentiality agreements.
• Corporate Transactions: In connection with a merger, acquisition, restructuring, or asset transfer.

Data Retention

We retain personal data:

• For as long as your account remains active
• As necessary to provide the Service
• As required for legal, accounting, or tax obligations

Your Rights

Depending on your jurisdiction (including under the GDPR), you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent where processing is based on consent

Cookies and Tracking Technologies

The Service uses cookies and similar technologies to:

• Maintain session functionality
• Store user preferences
• Improve performance and analytics
• Personalise content

Security

We implement reasonable technical and organisational safeguards to protect personal data against unauthorised access, alteration, disclosure, or destruction.

However, no method of transmission over the internet is completely secure, and use of the Service is at your own risk.

Children’s Privacy

The Service is not directed to children under 13 years of age.

We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will take appropriate steps to delete it.

Parents or guardians who believe a child has provided personal data should contact us.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or operational requirements.

Updates will be posted on our website. Continued use of the Service after updates constitutes acceptance of the revised Policy.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or data handling practices, please contact: sampoornarashifal@olyvium.ltd