Roam Privacy Policy
Last Updated: October 2, 2026
Roam ("Roam", "we", "us", or "our") operates the Roam mobile application, website, and related services (collectively, the "Service").
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use Roam.
By using Roam, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use Roam, we may collect the following categories of information.
Account Information
When you create an account, we may collect:
Name
Username
Email address
Profile photo
Phone number, if provided
Account credentials or authentication information
Account creation date
Preferences and settings
Profile and Social Information
If you use Roam's social features, we may collect:
People you follow and who follow you
Places you save
Places you claim or redeem rewards at
Posts, comments, notes, reactions, and recommendations
Collections you create
Activity associated with your account
Gifts or rewards you send to other users
Other information you voluntarily publish on your profile
You control certain visibility settings for your profile and activity.
Location Information
Roam may request access to your device's location to provide location-based features, including:
Showing nearby businesses
Showing nearby rewards and Drops
Helping you discover places around you
Improving local search results
Supporting location-based features
You can control location permissions through your device settings.
Roam does not require continuous location access unless a particular feature specifically requires it and you have provided the necessary permission.
Transaction and Reward Information
When you claim or redeem a reward, we may collect information relating to:
Reward or Drop claimed
Merchant or business
Redemption status
Purchase or transaction information provided to us or our payment/merchant partners
Cashback or reward amount
Eligibility information
Date and time of redemption
Reward history
Claim history
Roam may use this information to determine whether a reward or cashback offer has been successfully completed.
Payment Information
If you make or receive payments through Roam or a connected payment provider, payment information may be processed by third-party payment providers.
Depending on the payment method and implementation, this may include:
Transaction amount
Payment status
Payment reference or transaction ID
Payment method information
Refund information
Payout information
Roam generally does not need to store complete payment card information when that information is processed directly by a payment provider.
Payment providers may process information according to their own privacy policies and terms.
Device and Technical Information
We may automatically collect certain technical information, including:
Device type
Operating system
App version
IP address
Device identifiers
Crash information
Diagnostic information
Log information
Approximate location derived from technical information
App usage information
Usage Information
We may collect information about how you interact with Roam, including:
Screens and features used
Searches
Rewards viewed
Rewards claimed
Places viewed
Places saved
Interactions with other users
App sessions
Technical events
2. How We Use Information
We may use collected information to:
Provide and operate Roam
Create and manage user accounts
Provide social features
Show nearby businesses and rewards
Process reward claims and redemptions
Calculate and provide cashback or other rewards
Verify eligibility for promotions
Prevent fraudulent or abusive activity
Process transactions and refunds
Communicate with users
Send notifications relating to rewards, claims, transactions, or account activity
Improve Roam's features and user experience
Understand how users interact with Roam
Provide customer support
Maintain security
Detect and prevent fraud
Comply with legal obligations
Enforce our Terms of Service
Develop new products and features
We may also use aggregated or de-identified information for analytics, research, and improving our services where permitted by applicable law.
3. Rewards, Cashback and Promotions
Roam allows participating businesses and merchants to offer users rewards, cashback, discounts, promotions, and other benefits.
Each reward may have its own:
Eligibility requirements
Minimum purchase requirements
Maximum reward amount
Claim limits
Redemption limits
Expiration date
Geographic restrictions
Merchant-specific conditions
Roam may collect and process information necessary to determine whether the conditions of a reward have been satisfied.
A reward is not guaranteed merely because it has been viewed or claimed. Eligibility may depend on the specific terms displayed for that reward.
Merchants may receive information necessary to verify and fulfill a reward or promotion.
4. Information Shared With Merchants
When you interact with a merchant through Roam, we may share information reasonably necessary to operate the relevant service.
This may include:
Your name or username
Reward or Drop information
Redemption status
Transaction or eligibility information
Information required to fulfill a promotion
We do not permit merchants to use your information for unrelated purposes except where permitted by applicable law or with the appropriate consent.
5. Social Features
Roam includes social features that allow users to follow one another and interact with activity.
Depending on your settings, other users may be able to see:
Your profile
Username
Profile photo
Followers/following
Public activity
Public posts
Places you share
Rewards or Drops you publicly share
Other information you choose to make public
You should avoid posting sensitive personal information publicly.
You may be able to change privacy settings within Roam or your account settings.
6. Location-Based Services
Roam uses location information to provide local discovery and rewards.
For example, location may be used to show:
Nearby restaurants
Nearby cafés
Nearby stores
Nearby experiences
Nearby rewards
Nearby Drops
You may disable location permissions through your device settings. Some location-based features may not function correctly if location access is disabled.
Roam does not sell precise location information as a standalone product.
7. Third-Party Service Providers
We may use third-party service providers to operate Roam.
These may include providers for:
Authentication
Cloud infrastructure
Database services
Analytics
Crash reporting
Payments
Cashback processing
Communications
Push notifications
Maps and location services
Fraud prevention
Customer support
These providers may process information on our behalf to provide their services.
Our current third-party providers may change as Roam develops. Where required, we will update this Privacy Policy and our App Store privacy disclosures.
Third-party providers may have their own privacy policies governing information they process.
8. Analytics
We may use analytics and diagnostic technologies to understand how users interact with Roam and to identify technical problems.
Analytics may help us understand:
Feature usage
App performance
Crashes
User engagement
General usage patterns
Where required, we will obtain the appropriate permissions before using information for tracking across other companies' apps or websites.
On iOS, tracking that meets Apple's definition of tracking is subject to Apple's App Tracking Transparency framework and user permission requirements.
9. Advertising and Tracking
Roam may use advertising, analytics, attribution, or similar technologies in the future.
If we introduce practices that constitute tracking under applicable laws or Apple's policies, we will provide the required disclosures and permissions.
We do not condition access to Roam's core service or rewards on granting permission for advertising tracking where prohibited by applicable platform rules.
10. Communications
We may communicate with you through:
Push notifications
In-app notifications
SMS, where applicable
Communications may relate to:
Account activity
Reward claims
Reward expiration
Transactions
Promotions
Security
Customer support
Important changes to Roam
You may control certain marketing communications through available settings or unsubscribe mechanisms.
Transactional and security communications may still be sent when necessary to provide the Service.
11. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide the Service
Maintain your account
Process transactions and rewards
Maintain financial and transaction records
Resolve disputes
Prevent fraud
Enforce agreements
Comply with legal obligations
Retention periods may vary depending on the type of information and the reason it was collected.
When information is no longer reasonably required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal and operational requirements.
12. Account Deletion
You may request deletion of your Roam account and associated personal information.
You can request deletion through:
[INSERT ACCOUNT DELETION URL]
or by contacting:
[INSERT PRIVACY EMAIL]
Some information may need to be retained where required by law, necessary to prevent fraud, resolve disputes, complete transactions, or maintain legally required financial and transaction records.
Deleting your account may also result in the loss of access to unused or unredeemed rewards, subject to applicable reward terms and law.
13. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including rights to:
Access your personal information
Correct inaccurate information
Request deletion
Withdraw consent where consent is the legal basis for processing
Request information about processing
Object to certain processing
Request restriction of processing
Request portability of certain information
Submit a complaint to a relevant data protection authority
We will handle valid requests in accordance with applicable law.
Where processing is based on consent, you may withdraw that consent. Withdrawal does not affect processing that occurred lawfully before withdrawal. India's DPDP framework provides for consent to be informed and withdrawable, subject to applicable legal requirements.
14. Children's Privacy
Roam is not intended for children under the minimum age required to use the Service in the relevant jurisdiction.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to Roam without appropriate authorization, contact us at:
[INSERT PRIVACY EMAIL]
We will take appropriate steps to investigate and delete information where required.
15. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include:
Access controls
Authentication controls
Encryption where appropriate
Secure communications
Database security
Monitoring and logging
Fraud prevention
Limited employee access
However, no method of transmitting or storing information can be guaranteed to be completely secure.
16. International Data Transfers
Roam and its service providers may process or store information in countries other than the country in which you live.
Where required, we will use appropriate safeguards for international transfers of personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the "Last Updated" date at the beginning of this policy.
For material changes, we may provide additional notice through the app, email, or another appropriate method where required.
Your continued use of Roam after an updated Privacy Policy becomes effective means that you acknowledge the updated policy, subject to applicable law.
18. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, contact us at:
Roam
Email: [INSERT PRIVACY EMAIL]
Website: [INSERT ROAM WEBSITE]
Address: [INSERT LEGAL ENTITY ADDRESS]
19. Legal Entity
Roam is operated by:
[INSERT FULL LEGAL COMPANY NAME]
[INSERT REGISTERED ADDRESS]
[INSERT COMPANY REGISTRATION DETAILS, IF APPLICABLE]
For privacy-related requests, please contact:
[INSERT PRIVACY CONTACT / EMAIL]