Radio Rishtey

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Privacy Policy for Radio Rishtey

Last Updated: January 2026

At Radio Rishtey, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

1. Information We Collect

1.1 Information You Provide

We may collect information that you voluntarily provide to us when you:

  • Contact us via email or support channels
  • Provide feedback or report issues
  • Interact with our customer support
  • Song Requests: When you submit a song request, we collect your name, location, and the requested song name to fulfill your request.
  • Global Chat: When you join and interact with the Global Chat, we collect your name, mobile number, and chat messages to provide the real-time messaging service.

1.2 Automatically Collected Information

When you use our App, we may automatically collect certain information, including:

  • Device Information: Device model, operating system version, unique device identifiers, and mobile network information
  • Usage Data: How you interact with the App, features used, and time spent in the App
  • Network Information: IP address, network type (Wi-Fi, mobile data), and connection quality
  • App Performance Data: Crash reports, performance metrics, and error logs

1.3 Push Notification Data

To send you push notifications, we collect:

  • Device token for push notification delivery
  • Notification preferences and subscription status

2. How We Use Your Information

We use the collected information for various purposes:

  • To Provide and Maintain the Service: Deliver radio streaming, manage your preferences, and ensure smooth app functionality
  • To Send Notifications: Send you push notifications about radio updates, news, and important announcements
  • To Improve Our App: Analyze usage patterns, identify issues, and enhance user experience
  • To Provide Customer Support: Respond to your inquiries, troubleshoot issues, and provide technical assistance
  • For Analytics: Understand how users interact with our App to improve features and functionality
  • To Ensure Security: Detect and prevent fraud, abuse, and security threats

3. Third-Party Services

Our App uses third-party services that may collect information used to identify you:

3.1 Firebase Services (Google)

We use Google Firebase services for:

  • Firebase Analytics: To analyze app usage and user behavior
  • Firebase Cloud Messaging (FCM): To deliver push notifications
  • Firebase Firestore: To store and manage app data

Firebase may collect device identifiers, IP addresses, and usage data. For more information, please review Google's Privacy Policy at https://policies.google.com/privacy

3.2 OneSignal

We use OneSignal for push notification services. OneSignal may collect device identifiers, tokens, and app usage data. For more information, please review OneSignal's Privacy Policy at https://onesignal.com/privacy_policy

3.3 Radio Streaming Services

When you stream radio content, your device connects to third-party radio streaming servers which may log your IP address and connection details.

4. Data Storage

4.1 Local Storage

We store certain information locally on your device (preferences, settings) using a local database. This data remains on your device.

4.2 Cloud Storage

Some data is stored on Firebase servers to manage app configurations and notifications.

5. Permissions We Request

Our App requests permissions for Internet Access, Network State, Wake Lock (for streaming), Foreground Service, and Phone State (to pause during calls).

6. Data Sharing and Disclosure

We do not sell your personal information. Data is only shared with service providers (Firebase, OneSignal) to operate the app or for legal requirements.

7. Data Security

We implement security measures to protect your information, although no electronic storage is 100% secure.

8. Your Rights and Choices

You can opt-out of push notifications in settings and request access or deletion of your data by contacting us.

9. Children's Privacy

Our App is not intended for children under 13. We do not knowingly collect information from children under 13.

10. Contact Us

If you have any questions regarding this policy, please contact us:

  • Email:radiorishtey@gmail.com
  • App Name: Radio Rishtey
  • Developer: Sandhya Tech