Last Updated: October 9, 2026
ComeDooze PTY LTD ("we," "our," or "us") operates the ComeDooze D mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App and services.
Please read this Privacy Policy carefully. By creating an account or using the App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information that you directly provide to us, as well as data gathered automatically when you interact with the App.
A. Personal Information You Provide
When you create an account or place an order through ComeDooze Deliveries, we may collect the following personal information:
Full Name
Phone Number
Email Address
Physical & Delivery Addresses
B. Automatically Collected Data & Analytics
We use Google Analytics for Firebase to collect non-personally identifiable information about how you interact with the App. This helps us monitor performance, improve user experience, and fix technical issues. Automatically collected data may include:
Device model, operating system version, and unique device identifiers.
App usage statistics, performance data, and crash reports.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services: To process orders, organize pickup and delivery logistics, and communicate delivery status updates.
To Manage Accounts: To maintain your user account, verify identity, and provide customer support.
To Send Notifications: To send push notifications regarding order status updates, delivery alerts, and operational messages (if notification permissions are granted).
To Improve Our App: To analyze app usage trends via Google Analytics for Firebase and enhance our user interface and services.
To Maintain Security: To protect against fraud, unauthorized transactions, and operational abuse.
3. Device Permissions
The App requests the following device permissions:
Push Notifications: Used solely to send real-time updates regarding your deliveries, account activity, and essential service alerts. You can enable or disable push notifications at any time in your device settings.
Note: ComeDooze Deliveries does not request or track your device's precise location (GPS).
4. How We Share Your Information
We do not sell or rent your personal data to third parties. We share your information only in the following necessary circumstances:
Service Delivery: Delivery drivers and fulfillment partners receive necessary delivery details (such as your recipient name, phone number, and physical delivery address) strictly to complete your delivery.
Third-Party Service Providers: We use trusted third-party services—specifically Google Analytics for Firebase—to process analytical data on our behalf under strict privacy and security standards.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
5. Account and Data Deletion
You have the right to request the complete deletion of your account and associated personal data at any time.
How to Request Deletion: You can request account deletion directly within the App using our live chat feature. Simply initiate a chat with our support team and request account and data deletion.
Data Processing: Upon receiving your request, we will process the deletion of your account, personal details, and associated transaction history, except where retention is required by applicable legal or tax obligations.
6. Data Security and Retention
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
7. Children's Privacy
Our App is not directed to children under the age of 13 (or under 18 without parental consent where applicable). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data without consent, please contact us immediately so we can remove the information.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated policy within the App or on our website. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Company: ComeDooze PTY LTD
App: ComeDooze Deliveries
Email: info@comedooze.co.za