Almorisi Exchange Co. ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Almorisi mobile application.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Phone number
- Email address
- National ID / Passport number
- Date of birth
Financial Information
- Transaction history
- Account details
- Payment information
Device Information
- Device ID
- IP address
- Operating system
- Browser type
Usage Information
- App activity
- Features used
- Session duration
2. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Process transactions securely
- Verify your identity (KYC requirements)
- Communicate with you بشأن التحديثات والإشعارات
- Improve performance and user experience
- Comply with legal and regulatory requirements
3. Sharing of Information
We do not sell your personal data.
We may share data only with:
- Regulatory authorities when required by law
- Trusted service providers (payment processors, hosting)
- Fraud prevention and security services
4. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
However, no system is 100% secure.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing our services, maintaining your account, and complying with legal and regulatory obligations.
In accordance with applicable laws and financial regulations in the Republic of Yemen, including anti-money laundering (AML) and financial recordkeeping requirements, certain personal and financial data must be retained for a minimum period of five (5) years.
This retention period applies even after account closure, where required by law.
After the expiration of the legally required retention period:
- Data will be securely deleted, or
- Anonymized so that it can no longer be linked to an individual
Non-essential data will be retained only for as long as necessary for operational purposes and then deleted.
6. Data Deletion
You have the right to request the deletion of your personal data at any time.
You can submit a deletion request by:
Sending an email to: moheetmobile@gmail.com - it@almorisi.com
Upon receiving a valid request:
We will process your request within 7–30 days
Your personal data will be deleted or anonymized, where applicable
Please note:
Certain personal and financial data may not be deleted immediately if retention is required to comply with legal and regulatory obligations in the Republic of Yemen
In particular, financial and transaction-related data may be retained for a minimum period of five (5) years in accordance with applicable laws (e.g., AML and financial compliance requirements)
After the legal retention period expires, the data will be securely deleted or permanently anonymized.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to data processing
- Withdraw consent at any time
8. How to Exercise Your Rights
To exercise any of these rights, please contact us using the contact information provided below.
9. Changes to This Privacy Policy
We may update this policy from time to time.
Changes will be posted on this page with an updated "Last Updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: moheetmobile@gmail.com - it@almorisi.com
- By phone: 8000500 - 776500196
- Website: https://almorisi.com