Pilanesberg Privacy Policy

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### PRIVACY POLICY

 

# Last updated July 23, 2025

 

## Privacy Notice

This privacy notice for ILALADEVELOPERS (PTY) LTD ("we," "us," or "our") describes how and why we collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

  • Download and use our mobile application (Pilanesberg Discovery) or any other application of ours that links to this privacy notice.
  • Engage with us in other related ways, including sales, marketing, or events.

# Questions or concerns?
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at PilanesbergDiscover@gmail.com.

 

 

## TABLE OF CONTENTS

 

# 1. INFORMATION WE COLLECT

# 2. PROCESSING YOUR INFORMATION 

# 3.  LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

# 4. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH, AND WHEN

# 5. HANDLING SOCIAL LOGINS 

# 6. HOW YOUR INFORMATION IS HANDLED INTERNATIONALLY

# 7. DURATION OF DATA RETENTION

# 8. MEASURES TO PROTECT YOUR INFORMATION

# 9. HANDLE INFORMATION FROM MINORS

# 10. YOUR PRIVACY RIGHTS

# 11. MANAGING DO-NOT-TRACK SETTINGS

# 12. PRIVACY RIGHTS FOR UNITED STATES RESIDENTS

# 14. PRIVACY RIGHTS FOR OTHER REGIONS

# 15. UPDATES TO THIS PRIVACY NOTICE

# 16. REVIEWING, UPDATING, OR DELETING YOUR DATA

# 17. CONTACT US

 

 

## 1. INFORMATION DO WE COLLECT

 

# Personal information you disclose to us

We collect personal information that you voluntarily provide when you register on the Services, express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or contact us in any other way.

 

# Personal Information Provided by You:
The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Names
  • Email addresses
  • Usernames
  • Passwords
  • Contact preferences
  • Contact or authentication data

 

# Sensitive Information: 

We do not process sensitive information.

 

# Application Data:
If you use our application(s), we may also collect the following information if you provide access or permission:

  • Geolocation Information:
    We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you can do so in your device's settings.
  • Mobile Device Access:
    We may request access or permission to certain features on your mobile device, including your device's photos and other features. If you wish to change our access or permissions, you can do so in your device's settings.
  • Mobile Device Data:
    We automatically collect device information, such as your mobile device ID, model, manufacturer, operating system, version, and system configuration. This includes device and application identification numbers, browser type and version, hardware model, Internet service provider and/or mobile carrier, and IP address (or proxy server). If you use our application(s), we may also collect information about the phone network associated with your device, your operating system or platform, the type of mobile device you use, your device's unique ID, and information about the features of our application(s) you access.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for internal analytics and reporting purposes.

All personal information you provide must be true, complete, and accurate. You must notify us of any changes to your personal information.

 

# Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (such as your name or contact details) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical details. This information is primarily needed to maintain the security and operation of our Services and for internal analytics and reporting purposes.

Like many businesses, we collect information through cookies and similar technologies.

 

# The information we collect includes:

  • Log and Usage Data:
    Log and usage data is service-related, diagnostic, usage, and performance information that our servers automatically collect when you access or use our Services and that we record in log files. Depending on your interactions with us, this data may include your IP address, device information, browser type and settings, and information about your activity within the Services (such as date/time stamps, pages and files viewed, searches, and features used). It may also include device event information (such as system activity, error reports, and hardware settings).
  • Device Data:
    We collect device data, such as information about your computer, phone, tablet, or other devices used to access the Services. This data may include your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration.
  • Location Data:
    We collect location data, such as information about your device's location, which can be precise or imprecise depending on your device's settings. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information by refusing access or disabling the location setting on your device. However, opting out may limit your ability to use certain aspects of the Services.

 

 

## 2. PROCESSING YOUR INFORMATION

 

We process your personal information for a variety of purposes, depending on how you interact with our Services. These purposes include:

  • Account creation and management:
    We may process your information to allow you to create and access your account and ensure it functions properly.
  • Service delivery:
    Your information may be processed to provide the services you request and ensure their effective delivery.
  • Responding to inquiries and providing support:
    We may use your information to address questions or resolve issues related to the services you request.
  • Sending administrative communications:
    We may process your information to share updates about our products, services, terms, policies, or other important notices.
  • Requesting feedback:
    Your information may be used to seek feedback or connect with you regarding your experience with our Services.
  • Marketing and promotional communications:
    With your consent and in line with your preferences, we may use your information for marketing purposes. You can opt out of receiving marketing emails at any time. 
  • Ensuring security and fraud prevention:
    We may process your information to maintain the safety and security of our Services and to monitor and prevent fraudulent activities.
  • Understanding usage patterns:
    Your information may be analysed to understand how our Services are used, enabling us to make improvements.
  • Evaluating marketing efforts:
    We may process your information to assess the effectiveness of our marketing campaigns and promotional strategies.
  • Protecting vital interests:
    In situations where necessary, we may process your information to protect an individual’s vital interests, such as preventing harm.
  • Sending newsletters:
    We may process your information to send newsletters to users who have subscribed.
  • Sending transactional emails:
    Your information may be used to deliver account-related emails, such as updates or notifications.
  • Building a database of park check-ins and species sightings:
    We anonymize sightings and check-ins logged in the app to improve the scope and accuracy of the information available. This allows us to provide users with more detailed and relevant insights about species and points of interest in the park.

 

 

## 3. LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

 

We process your personal information only when it is necessary, and we have a valid legal basis to do so under applicable law. This may include situations where you have given your consent, where processing is required to comply with legal obligations, to provide our services, to fulfill contractual obligations, to protect your rights, or to support our legitimate business interests.

 

# If you are located in the EU or UK:

This section explains the legal bases under the General Data Protection Regulation (GDPR) and UK GDPR that we rely on to process your personal information. These include:

 

  • Consent:
    We may process your information if you have explicitly permitted us to do so for a specific purpose. You may withdraw your consent at any time. Learn more about how to withdraw your consent.

 

  • Performance of a Contract:
    Processing your personal information may be necessary to fulfill our contractual obligations to you, such as providing our services or responding to your requests prior to entering into a contract.

 

  • Legitimate Interests:
    We may process your information when it supports our legitimate business interests and does not override your rights or freedoms. Examples include:

 

  • Sending information about special offers and discounts on our products and services.
  • Analysing service usage to improve engagement and user retention.
  • Supporting our marketing efforts.
  • Diagnosing issues and preventing fraudulent activities.
  • Understanding user behaviour to enhance their experience.
  • Improving our product offerings to provide a more comprehensive guide to Pilanesberg National Park.

 

  • Legal Obligations:
    We may process your information to comply with legal requirements, such as cooperating with law enforcement or regulatory authorities, protecting our legal rights, or using your information as evidence in legal proceedings.

 

  • Vital Interests:
    Processing may occur when necessary to safeguard your vital interests or those of a third party, such as in cases involving potential harm or safety threats.

 

# If you are located in Canada:

 

We may process your information with your explicit permission (express consent) or in cases where your consent can reasonably be inferred (implied consent). You can withdraw your consent at any time.

In certain situations, we may be legally permitted to process your information without your consent, including:

 

  • When collection is in the best interest of an individual and timely consent is not possible.
  • For fraud detection and prevention or during investigations.
  • In business transactions, provided certain conditions are met.
  • When the information is necessary for assessing or settling an insurance claim and is included in a witness statement.
  • For identifying injured, ill, or deceased persons or contacting their next of kin.
  • If there are reasonable grounds to believe someone is or may become a victim of financial abuse.
  • When obtaining consent could compromise the accuracy or availability of the information, and the collection is necessary for investigating a breach of agreement or contravention of Canadian laws.
  • To comply with subpoenas, court orders, or legal requirements for record production.
  • When the information was created during employment, business, or professional activities and its use aligns with the original purpose.
  • For journalistic, artistic, or literary purposes.
  • If the information is publicly available as specified by regulations.

 

 

## 4. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH, AND WHEN

 

We may share your personal information in specific circumstances described below or with the following categories of third parties.

 

Vendors, Consultants, and Other Third-Party Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and need access to your information to perform their tasks. These third parties are bound by contracts designed to safeguard your personal information. These agreements ensure that:

  • They can only use your personal information as instructed by us.
  • They cannot share your personal information with anyone other than us.
  • They are committed to protecting the data they handle on our behalf and retaining it only for the duration specified by us.

The categories of third parties we may share your personal information with include:

  • Cloud Computing Services
  • Communication and Collaboration Tools
  • Data Analytics Services
  • Data Storage Providers
  • Testing Tools
  • User Account Registration and Authentication Services
  • Website Hosting Providers
  • Product Engineering and Design Tools
  • Sales and Marketing Tools
  • Performance Monitoring Tools

Additionally, our services use tools and platforms from:

  • Google Play Services: For providing essential app functionality and maintaining compliance with Google's policies.

https://play.google.com/intl/en-us_us/about/play-terms/index.html

 

  • Google Analytics for Firebase: To monitor and analyse how users interact with the app, helping us improve user experience and app performance.

https://firebase.google.com/support/privacy/

 

  • Firebase Crashlytics: To collect and analyse crash reports, ensuring quick identification and resolution of issues.

https://firebase.google.com/support/privacy/

 

  • Mapbox: To provide interactive mapping features and location-based services in the app.

https://www.mapbox.com/legal/privacy

 

 

 

# Additional Situations Where Sharing May Be Necessary

 

  • Business Transfers:
    We may share or transfer your information during negotiations or in connection with a merger, sale of company assets, financing, or acquisition of all or part of our business by another company.

 

  • Use of Google Analytics:
    We may share your information with Google Analytics to monitor and analyses how the Services are used. To opt out of Google Analytics tracking, visit

tools.google.com/dlpage/gaoptout

 

For more details on Google’s privacy practices, see the 

https://policies.google.com/

 

  • Business Partners:
    Your information may be shared with our business partners to provide certain products, services, or promotional offers.

 

  • Offer Wall:
    Our application may include a third-party "offer wall" that allows advertisers to provide virtual rewards, gifts, or other items in exchange for your engagement with an advertisement. The offer wall may be displayed in our application and tailored based on factors like your location or demographic data. When you interact with an offer wall, you may be redirected to an external website operated by a third party. A unique identifier, such as your user ID, may be shared with the offer wall provider to prevent fraud and ensure proper crediting of rewards to your account.

 

 

## 5. HANDLING SOCIAL LOGINS 

 

If you choose to register or log in to our Services using a social media account, we may access certain information about you.

Our Services allow you to sign up or log in using third-party social media account details (such as Facebook or Twitter credentials). When you do this, we may receive specific profile information from the social media provider. This information can vary depending on the provider but typically includes your name, email address, profile picture, friends list, and any other details you have chosen to share publicly on that platform.

We use the information provided by social media platforms solely for the purposes outlined in this privacy notice or as communicated to you through the relevant Services. However, we do not control how your social media provider collects, uses, or shares your personal information. To better understand their practices and adjust your privacy settings, we encourage you to review their privacy policies and settings directly on their sites or apps.

 

 

## 6. HOW YOUR INFORMATION IS HANDLED INTERNATIONALLY

 

Your information may be transferred, stored, and processed in countries outside your own.

Our servers are based in the United States, Belgium, South Africa, and the Netherlands. If you use our Services from outside these countries, your information may be transferred to, stored in, and processed at our facilities or by third-party partners with whom we share data. This could include transfers to the United Kingdom, United States, Belgium, South Africa, Netherlands, or other locations.

If you reside in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, it's important to note that some of these countries may not have data protection laws as comprehensive as those in your region. However, we take all necessary steps to safeguard your information in compliance with this privacy notice and applicable laws.

 

# European Commission's Standard Contractual Clauses
To protect your personal information, we utilize the European Commission's Standard Contractual Clauses for data transfers within our organization and with third-party providers. These clauses ensure that all recipients handle your data in accordance with European data protection laws. Copies of these clauses are available upon request. We have also implemented similar safeguards with third-party service providers and partners, and additional details can be provided if needed.

 

 

## 7. DURATION OF DATA RETENTION

 

We retain your information only as long as necessary to fulfill the purposes outlined in this privacy notice or as required by law.

Your personal information will be kept only for the duration necessary to achieve the purposes described in this privacy notice, unless a longer retention period is mandated or permitted by law (e.g., for tax, accounting, or other legal obligations). Generally, we will not retain your personal information for more than three (3) months after the termination of your account.

When we no longer have a legitimate business need to process your personal information, we will delete or anonymize it. If deletion or anonymization is not immediately possible (such as when the information is stored in backup archives), we will securely store the data and restrict any further processing until it can be safely deleted.

 

## 8. MEASURES TO PROTECT YOUR INFORMATION

 

We strive to safeguard your personal information with a combination of technical and organizational security measures.

To protect the personal information we process, we have implemented appropriate and reasonable security measures. However, while we work diligently to secure your data, it is important to note that no method of electronic transmission or storage is completely foolproof. We cannot guarantee that unauthorized third parties, such as hackers or cybercriminals, will never bypass our security measures to access, steal, or modify your information.

While we take every possible step to protect your data, transmitting personal information to and from our Services remains at your own risk. We recommend accessing the Services only in secure environments.

 

 

## 9. HANDLE INFORMATION FROM MINORS

 

We do not knowingly collect or process data from individuals under the age of 18.

Our Services are designed for users who are at least 18 years old. We do not intentionally solicit or gather information from individuals under 18. By accessing our Services, you confirm that you are at least 18 or are a parent or guardian granting consent for a minor to use the Services.

If we discover that we have collected personal information from anyone under the age of 18, we will deactivate the account and take immediate steps to delete the data. If you believe we may have unintentionally gathered such information, please reach out to us at PilanesbergDiscover@gmail.com.

 

 

## 10. YOUR PRIVACY RIGHTS

 

Depending on your location, you may have specific rights that provide greater control over your personal information.

 

# Your Privacy Rights

In certain regions, such as the European Economic Area (EEA), the United Kingdom (UK), Switzerland, and Canada, data protection laws grant you rights that may include:

  1. Accessing and obtaining a copy of your personal information.
  2. Requesting corrections or deletion of your personal information.
  3. Restricting the processing of your personal data.
  4. Exercising the right to data portability, where applicable.
  5. Objecting to the processing of your personal information under specific circumstances.
  6. Avoiding automated decision-making that affects you.

 

To exercise these rights, please contact us using the details provided in the section 'CONTACT US'. We will respond to your request in accordance with applicable data protection laws.

 

# Complaints

If you are in the EEA or UK and believe your data is being processed unlawfully, you have the right to file a complaint to your Member State data protection authority or UK data protection authority.

For residents of Switzerland, you can contact the Federal Data Protection and Information Commissioner.

 

# Withdrawing Consent

If your personal information is processed based on your consent, you can withdraw that consent at any time. To do so, contact us using the details provided in the section 'CONTACT US' or update your preferences. Withdrawal of consent will not affect the lawfulness of processing conducted before the withdrawal or processing based on lawful grounds other than consent.

 

# Opting Out of Marketing Communications

You can opt out of marketing and promotional emails at any time by:

  • Clicking the "unsubscribe" link in our emails.
  • Adjusting your preferences in the app under the "User Profile" page.
  • Contacting us using the details provided in the section 'CONTACT US'.

Even if you opt out of marketing communications, we may still send you non-marketing messages, such as those related to account management or service requests.

 

# Managing Your Account Information

If you wish to review, update, or delete your account information, you can:

  • Log into your account settings and update your profile.
  • Navigate to your "User Profile," scroll to the bottom, and select "Delete Account."
  • Contact us at PilanesbergDiscover@gmail.com or submit a contact form with your request.

When you request to terminate your account, we will deactivate or delete it from our active databases. However, some information may be retained to prevent fraud, resolve issues, assist with investigations, enforce legal terms, or comply with legal obligations.

 

# Cookies and Similar Technologies

Most web browsers accept cookies by default. If you prefer, you can set your browser to reject cookies or delete them. However, rejecting cookies may affect the functionality of certain features or services provided by our platform.

If you have further questions about your privacy rights, feel free to contact us at PilanesbergDiscover@gmail.com.

 

 

## 11. MANAGING DO-NOT-TRACK SETTINGS

 

Many web browsers, mobile operating systems, and applications offer a Do-Not-Track (DNT) feature that allows you to indicate your preference not to have your online browsing activities monitored or collected. However, no standardized technology for recognizing and implementing DNT signals has been universally adopted.

Currently, we do not respond to DNT signals or similar mechanisms that automatically communicate a choice to opt out of online tracking. If a uniform standard for online tracking is established in the future that we are required to follow, we will update this privacy notice to reflect the changes and inform you of the new practice.

 

 

## 12. PRIVACY RIGHTS FOR UNITED STATES RESIDENTS

If you are a United States resident, you are entitled to specific rights regarding access to your personal information.

 

# Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information:

  • Identifiers: Includes contact details such as name, alias, postal address, phone number, email address, account name, Internet Protocol (IP) address, and other online identifiers. Collected
  • Protected Classification Characteristics: Includes information such as gender and date of birth. Not Collected
  • Commercial Information: Includes transaction history, purchase details, and payment information. Collected
  • Biometric Information: Includes data such as fingerprints and voiceprints. Not Collected
  • Internet or Similar Network Activity: Includes browsing history, search history, online behaviour, and interactions with websites or advertisements. Not Collected
  • Geolocation Data: Includes information about device location. Collected
  • Audio, Electronic, or Visual Data: Includes images, audio, or video recordings created during business interactions. Not Collected
  • Professional or Employment Information: Includes details such as job titles, work history, or professional qualifications when applying for a position. Not Collected
  • Education Information: Includes student records and directory information. Not Collected
  • Inferences from Personal Information: Includes profiles or summaries derived from collected data to infer preferences or characteristics. Not Collected
  • Sensitive Personal Information: Not collected.

 

# Use and Retention of Personal Information

We retain collected personal information as necessary to provide services or fulfill specified purposes:

  • Identifiers (Category A): Retained as long as the user maintains an account.
  • Commercial Information (Category C): Retained as long as the user maintains an account.
  • Geolocation Data (Category F): Retained as long as the user maintains an account.

Additionally, personal information may be collected through:

  • Customer support interactions.
  • Participation in surveys or contests.
  • Use of services or inquiries submitted directly to us.

 

# How We Use and Share Personal Information

Details about processing personal information can be found in the section PROCESSING YOUR INFORMATION '

We may share personal information with service providers under written agreements for business purposes. Refer to WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH, AND WHEN' for more information.

Information Disclosure and Sale

We have not sold or shared personal information for business or commercial purposes in the past 12 months. However, we have disclosed the following categories of personal information for business or commercial purposes:

  • Identifiers (Category A)
  • Commercial Information (Category C)
  • Geolocation Data (Category F)

If you have additional questions about your privacy rights or the handling of your personal information, please contact PilanesbergDiscover@gmail.com

 

 

## 14. PRIVACY RIGHTS FOR OTHER REGIONS

 

Depending on your country of residence, you may have additional privacy rights.

Australia and New Zealand

We handle your personal information in accordance with the Privacy Act 1988 (Australia) and the Privacy Act 2020 (New Zealand). This notice outlines what personal information we collect, how we collect it, why it is collected, and who it may be shared with, as required by these laws.

If you choose not to provide the personal information needed for specific purposes, it may limit our ability to:

  • Offer the products or services you request.
  • Respond to or assist with your inquiries.
  • Manage your account.
  • Verify your identity and safeguard your account.

You have the right to request access to or correction of your personal information at any time. To do so, please contact us using the details provided in the section “REVIEWING, UPDATING, OR DELETING YOUR DATA “

If you believe your personal information is being processed unlawfully, you can submit a complaint:

  • For Australian residents: Contact the Office of the Australian Information Commissioner for breaches of the Australian Privacy Principles.
  • For New Zealand residents: Contact the Office of the New Zealand Privacy Commissioner for breaches of New Zealand's Privacy Principles.

 

# Republic of South Africa

You have the right to access or request corrections to your personal information at any time. To exercise this right, contact us using the details provided in the section REVIEWING, UPDATING, OR DELETING YOUR DATA '

If you are dissatisfied with how we handle your complaint regarding the processing of your personal information, you can contact South Africa’s regulatory authority:

 

# The Information Regulator (South Africa)

 

 

## 15. UPDATES TO THIS PRIVACY NOTICE

 

We are committed to keeping this privacy notice up to date to ensure compliance with applicable laws. Periodically, we may revise this notice. The most current version will include an updated "Revised" date and will take effect immediately upon publication.

In cases of significant changes to this privacy notice, we may notify you by prominently displaying a notice on our platform or by sending a direct notification. We encourage you to review this privacy notice regularly to stay informed about how we handle and protect your information.

 

 

## 16. REVIEWING, UPDATING, OR DELETING YOUR DATA

 

Depending on the laws in your country, you may have the right to access, modify, or delete the personal information we have collected about you. To make a request regarding your personal data, please contact us at PilanesbergDiscover@gmail.com.

 

 

## 17. CONTACT US

 

If you want to contact us:

PilanesbergDiscover@gmail.com 

ILALADEVELOPERS (PTY) LTD

Tawny Eagle, 44 Raptors Escape, Hoedspruit, Limpopo 1380