Privacy Policy

For OC4 Multivendor Marketplace App
Company: Purpletree Software LLP

Effective Date: 15-5-2026

This Privacy Policy describes how Purpletree Software LLP (“we”, “our”, “us”) collects, uses, and protects information when you use our OpenCart 4 / OC4 Multivendor Marketplace application.

1. Information We Collect

We may collect the following information:

Personal Information

• Name
• Email address
• Phone number
• Billing and shipping address
• Vendor/store details (for sellers)

Account Information

• Username and password
• Vendor/store profile details
• Order and transaction history

Technical Information

• IP address
• Device type and OS
• Browser information
• App usage logs

Payment Information

• Transaction reference details
  (We do not store full payment card details. Payments are handled securely by third-party gateways.)

2. How We Use Your Information

We use the information to:

• Create and manage user and vendor accounts
• Process orders and payments
• Enable marketplace features (buyers and sellers)
• Provide customer support
• Send notifications (order updates, alerts, etc.)
• Improve system performance and user experience
• Prevent fraud and ensure security

3. Information Sharing

We may share data with:

• Vendors/sellers (for order fulfillment)
• Payment gateways
• Shipping and logistics partners
• Third-party service providers (SMS, email, analytics)

We do not sell or rent user data to any third party.

4. Data Security

We use industry-standard security measures such as:

• HTTPS encryption
• Secure server infrastructure
• Role-based access control
• Regular security updates

However, no method of transmission or storage is 100% secure.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain user sessions
• Improve app functionality
• Analyze usage and performance

Users can disable cookies in browser settings, but some features may not function properly.

6. Third-Party Services

Our application integrates with third-party services such as:

• Payment gateways
• SMS/email service providers
• Shipping APIs
• Analytics tools

These services have their own privacy policies.

7. User Rights

Users may:

• Access their personal information
• Update or correct data
• Request account deletion
• Opt out of promotional communications

Requests can be made via our support contact.

8. Data Retention

We retain data as long as:

• The account remains active
• Required for legal compliance
• Necessary for resolving disputes or providing services

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be published in the app or website with a revised effective date.