Our privacy policy was updated and took effect on June 5, 2025.
Please take some time to familiarize yourself with our privacy policy. If you have any questions, please contact us.

Neo Finder Software Privacy Policy

Introduction

The Neo Finder software is a smart device management platform provided to you by Beaver Cultural and Creative Technology (Shenzhen) Co., Ltd. and its affiliated companies (hereinafter referred to as "Neo Finder" or "we").

We attach great importance to your privacy. This privacy policy is a statement and commitment regarding privacy for the Neo Finder software of Neo Finder Company, and constitutes an important part of the Neo Finder Privacy Policy. In case of any inconsistency between the special provisions related to the Neo Finder software and the Neo Finder Privacy Policy, this privacy policy shall prevail; matters not stipulated in this privacy policy shall be governed by the Neo Finder Privacy Policy.

This privacy policy is formulated with full consideration of your needs. It is crucial that you fully understand our practices regarding the collection and use of personal information, while ensuring that you ultimately have control over the personal information you provide to us. This privacy policy specifies how we collect, use, disclose, process and store the information you provide to us when using our Neo Finder software. Under this privacy policy, "personal information" refers to various information recorded in electronic or other forms related to identified or identifiable natural persons, excluding information that has been anonymized. We will strictly abide by this privacy policy when using such information.

Finally, we aim to provide users with the best experience. If you have any questions about the personal information processing practices described in this privacy policy, please contact us at support@beaverlabtech.com so that we can address your specific needs. We welcome your feedback.

This privacy policy will help you understand the following:

• 1. What information we collect and how we use it
• 2. Sharing your personal information with third-party service providers
• 3. Retention policy
• 4. Your rights
• 5. Third-party websites and services
• 6. Contact us

1. What Information We Collect and How We Use It

We will follow the principles of legality, propriety, transparency, and necessity to collect and use your personal information that you actively provide or generated during your use of our products/services for the purposes stated in this privacy policy. If we intend to use your personal information for other purposes not specified in this privacy policy, or use the personal information collected for specific purposes for other purposes, we will inform you in a reasonable manner and obtain your consent again before use.

Please note that we use "bold" formatting to specially remind you of sensitive personal information, and we hope you pay special attention when reading. Before you provide us with any sensitive personal information, you have carefully considered and confirmed that such provision is appropriate, and you hereby agree that your sensitive personal information may be processed in accordance with the purposes and methods described in this policy.

(I) Situations where you must authorize us to collect and use your personal information

The purpose of collecting personal information is to provide you with products and/or services and ensure that we comply with applicable laws, regulations, and other normative documents. You have the right to choose whether to provide such information, but in most cases, if you do not provide it, we may not be able to provide you with the corresponding services. Please note that we will only collect relevant information when the product has the following related functions (you can learn about the specific functions of the product by checking the product function introduction) and after obtaining your authorization and consent. These functions include:

1. Smart Device Connection

To provide you with Neo Finder software services and enable secure connection and management of smart glasses devices, we may collect your login account information, mobile phone-related information, IP address, list of bound smart devices (device name, device type, device setting information when connected to the smart device, firmware version), device binding and unbinding status, and association information between Neo Finder account and smart devices. This information will be used to provide you with functions such as quick connection, connection, discovery of nearby devices, and device management for smart devices. The above information is listed in detail as follows:

• Login account information: Neo Finder account, nickname, account information.
• Mobile phone-related information: mobile phone model, system version information, system language, country or region set on the mobile phone, app store version number, mobile phone screen size and resolution, CPU and device identification information (IDFA, IDFV, Android ID), GPS signal.

Information collected during the process of connecting to smart devices, depending on the type of smart device you need to connect to, we collect the following information:

• For the scenario where the mobile phone establishes a local connection with the device via Bluetooth, enables the device to send Wi-Fi signals, and then connects the mobile phone to the device's Wi-Fi, we may collect: Wi-Fi-related information sent by the device (SSID, BSSID, Wi-Fi Mac address, Wi-Fi password), Bluetooth MAC. The above information will be transmitted through an encrypted data channel.
• For the scenario where the device is only connected to the mobile phone via Bluetooth, we may collect: device Bluetooth Mac address, device ID, serial number, device name.

2. File Viewing Function

When you transfer and view files, we will obtain the file name, file transfer status (waiting for transfer, transfer canceled, transferring, transfer completed), storage space status, APP process information, connection status information, device battery level information and charging status when connected to the device. These are used for local display and we will not store such information.

3. Video Editing Function

We will read files saved locally on your device and display the video duration for use and display when editing videos locally on the mobile phone. Such data will not be uploaded to the cloud.

4. Device Fault Information

To match accurate maintenance plans or provide device maintenance services, when a device malfunctions, we will collect your device's fault information, including fault codes, fault event types, and fault occurrence time.

5. Network Information

We may collect network-related information when your device is connected to the network. For example, the Wi-Fi mode (local area network mode, remote mode) that the device is currently connected to, the IP address assigned to the device, the name of the connected Wi-Fi, Wi-Fi signal strength, and the received Wi-Fi signal strength indicator (i.e., device RSSI). These are used to determine device network abnormalities to assist in troubleshooting and problem location.

6. Permissions of Tencent Bugly

SDK name: Bugly Android Developer: Tencent Computer System Co., Ltd. SDK privacy policy link: https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56. When using Tencent Bugly's SDK, the APP will collect mobile device-related information, mainly including hardware model, device MAC address, unique device identifiers (such as IMEI/MEID/android ID/SN/OPENUDID/GUID, SIM card IMSI information, and other information describing the basic situation of personal commonly used devices), device model, device manufacturer, operating system and its version, etc. This is used for monitoring various abnormal problems of the APP program. In case of abnormal crashes, crash information will be collected and uploaded to the developer's Bugly account to facilitate developers to fix program errors and provide users with a better experience and services.

1. Mobile phone model: Troubleshoot crash issues, help improve APP stability, and identify whether Crash and other issues are related to the mobile phone model
2. Mobile phone brand: Troubleshoot crash issues, help improve APP stability, and identify whether Crash and other issues are related to the mobile phone brand
3. Android system version: Troubleshoot crash issues, help improve APP stability, and identify whether Crash and other issues are related to the Android system version
4. Android system API level: Troubleshoot crash issues, help improve APP stability, and identify whether Crash and other issues are related to the Android system API
5. Manufacturer's system version: Troubleshoot crash issues, help improve APP stability, and identify whether Crash and other issues are related to the manufacturer's system version
6. CPU architecture type: Troubleshoot crash issues, help improve APP stability, and identify whether Crash and other issues are related to the CPU architecture
7. Whether the device is rooted: When the APP crashes, identify whether Crash and other issues are caused by rooting
8. Disk space usage: When the APP crashes, identify whether Crash and other issues are caused by low remaining disk space
9. SD card space usage: When the APP crashes, identify whether Crash and other issues are caused by low remaining SD card space
10. Memory space usage: When the APP crashes, identify whether Crash and other issues are caused by low memory space
11. Network type: When the APP crashes, identify whether Crash and other issues are related to the network type
12. Name and PID of the currently running process of the application: When the APP crashes, determine the ANR status of the current process, troubleshoot crash issues, help improve APP stability. Only read, not saved locally or uploaded to the server
13. Collect software list: Obtain its own information, which can be obtained using context.getPackageName()
14. WLAN MAC address, WI-FI MAC address: When the APP crashes, identify whether Crash and other issues are related to the network type
15. Read WIFI scan results: Purpose of use: Third-party statistical functions, maintain the stability of network connections to provide statistical analysis services

(II) Situations where you can choose whether to authorize us to collect and use your personal information

To better provide you with functions such as intelligent control and management of devices and enhance your user experience, our following additional functions may collect and use your personal information. If you do not provide this personal information, you can still use the above basic services, but you may not be able to use these additional functions that can bring you more optimized services. These additional functions include:

1. Application and Firmware Upgrade

To enable you to continuously receive the latest Neo Finder  software services, we may use your Neo Finder software application version information and mobile phone model to upgrade the Neo Finder software application. Meanwhile, we may collect and connect your list of smart devices and version number information to provide upgrades for your smart devices, ensuring that you use the latest version of services (including firmware versions). During this process, we will also display the firmware update progress and host connection status, but we will not store this data.

2. User Feedback

We may collect the problems you feedback, the problem categories you submit, contact information, added pictures and videos, and submitted problem logs. This information will be used to help us better understand the problems you encounter and contact you.

3. After-sales Information

When you apply for after-sales service, we will collect fault information, as well as the SN code, contact person information, contact phone number, region, and fault description you select or fill in. The above information will be sent to the Neo Finder server for encrypted security processing and storage. We may entrust third-party service providers to provide you with after-sales services, and only authorized personnel can view your after-sales information.

4. Notification Broadcast

We need to obtain notification access rights to implement the notification broadcast function. This means that our application can read and process the notification messages you receive and convert them into voice broadcasts. We will only access and use notification content when you explicitly enable the notification broadcast function. We promise to only use this data to provide voice broadcast services and will not use it for any other purposes. To achieve a better user experience and personalized settings, we need to read the list of installed applications on your device. This allows us to provide more accurate notification broadcast services based on your application usage. We only access the name and icon information of installed applications and will not collect or store any personal data in these applications. To filter information and personalize settings, we need to read the contact information on your device. This allows us to provide more accurate notification broadcast services based on contact information. We only access the name and phone number of contacts and will not collect or store other personal data of yours. We promise to protect your privacy and only use contact permissions within the scope of providing notification broadcast services.

5. Recording Function

We need to collect your audio recording files to implement the recording function. When you use the recording function, your audio recording files will be saved locally on the glasses or mobile phone and will not be uploaded to the cloud. You can export and delete files at any time.

6. Voice Assistant Wake-up Function

We need to collect your voiceprint information to implement the voice assistant wake-up function. When you use the glasses' voice assistant wake-up function, you can say "Neo Finder" to the glasses to wake up the default voice assistant connected to the mobile phone. Your voiceprint information is only used once to allow the firmware to determine whether to send the corresponding operation instructions, and we will not store this data.

7. AI Assistant Chat Function

When you wake up and enable AI chat, we need to collect your chat content. Your chat content will be processed by the third-party company (Shanghai Xiyu Technology Co., Ltd.)'s large model "minimax". Your sent chat content is stored locally on the mobile phone, and we will not store this data.

(III) You are fully aware that in the following situations, we do not need your consent to collect and use personal information

1. Related to the performance of legal obligations by the personal information controller;
2. Directly related to national security and national defense security;
3. Directly related to public security, public health, and major public interests;
4. Directly related to criminal investigation, prosecution, trial, and execution of judgments;
5. Necessary to protect the major legitimate rights and interests of the personal information subject or other individuals but it is difficult to obtain the consent of the individual;
6. The involved personal information is publicly disclosed by the personal information subject to the public;
7. Necessary for signing and performing contracts at the request of the personal information subject;
8. Collecting personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
9. Necessary to maintain the safe and stable operation of the provided products or services, such as discovering and handling faults of products or services;
10. The personal information controller is a news unit and it is necessary for carrying out legal news reporting;
11. The personal information controller is an academic research institution, and it is necessary for carrying out statistical or academic research for public interests, and when providing academic research results or descriptions to the public, the personal information contained in the results is de-identified.

(IV) Situations where we obtain your personal information from third parties

In some cases permitted by law, we may obtain your personal information from third parties.

(V) Non-personal Information

We may also collect other information that cannot directly or indirectly identify a specific individual and is not considered personal information under applicable local laws. Such information is referred to as non-personal information. We may collect, use, transfer, and disclose non-personal information. The following are examples of how we collect and use non-personal information in aggregated form.

• We may include statistical data generated when you use specific services (such as anonymous device-related information, daily active events, page access events, page access duration events, session events).
• Network monitoring data such as request duration, number of requests and error requests, etc.
• Application crash events (such as automatically generated logs after application crashes, etc.).

The purpose of collecting such information is to improve the products or services we provide to you. The type and quantity of information we collect will depend on how you use our products or services.

We will aggregate such information to help us provide you with more useful information and understand which parts of our website, products, or services are of most interest to you. For example, we may only need to know the number of active users in a day without knowing who those active users are, so aggregated data is sufficient for us to conduct statistical analysis. We will isolate your personal information from non-personal information as much as possible and ensure that these two types of information are used separately. If we combine non-personal information with personal information, such information will be treated as personal information during the period of combination.

2. Sharing Your Personal Information with Third-Party Service Providers

Some service contents in this business may be provided by third-party service providers. For this reason, we need to provide some of your personal information to third-party service providers. We strictly abide by the provisions of the privacy policy. Once it involves sharing your sensitive personal information or adding new sharing parties, we will seek your authorization and consent again. The sharing of information with affiliates, partners, and third parties is explained as follows:

• Shanghai Xiyu Technology Co., Ltd.
  - Type of sharing: User-uploaded chat content and result information
  - Third-party personal information processing rules: https://platform.minimaxi.com/protocol/privacy-policy

3. Retention Policy

We retain personal information for the period necessary to achieve the purposes for which the information was collected as described in this privacy policy, or to comply with applicable legal requirements. After personal information has fulfilled its collection purpose, or after we confirm your deletion or cancellation request, or after we terminate the operation of the corresponding products or services, we will stop retaining it and delete or anonymize it. If it is for the purposes of public interest, science, historical research, or statistics, we will continue to retain relevant data in accordance with applicable laws, even if further data processing is not related to the original collection purpose.

Your information will be stored within the territory of the People's Republic of China.

Minor Clause

We attach great importance to the protection of minors' personal information.

If you are a minor under the age of 18, you should read and agree to this privacy policy together with your parents or other guardians before using this product and related services.

If you are a minor under the age of 14 ("child"), you need to obtain the consent of your guardian before using Doubao and related services.

If you are the guardian of a minor under the age of 14, you should read and agree to this privacy policy for your ward before using Doubao and related services.

We protect minors' personal information in accordance with relevant national laws and regulations, and will only collect, use, or disclose minors' personal information when permitted by law, explicitly agreed by parents or other guardians, or necessary to protect minors; if we find that we have collected minors' personal information without prior verifiable guardian consent, we will try to delete the relevant information as soon as possible.

If you are a guardian of a minor and have other questions about the personal information of the minor under your guardianship, please contact us through the contact information listed in Article "6" of this privacy policy.

4. Your Rights

(I) Control Settings

We recognize that everyone's concerns about privacy vary. Therefore, we provide some examples of the various ways that Neo Finder software offers for you to choose from to restrict the collection, use, disclosure, or processing of your personal information and control your privacy settings:

• Log in or log out of your Neo Finder account;
• Click "My Settings - About APP - System Permission Management" in the Neo Finder software APP to enable or disable permissions:
  Android version: Access to location, access to Bluetooth permissions, access to notification permissions, access to mobile phone storage, access to camera permissions, access to microphone permissions, access to nearby device connection permissions, notification usage permissions, read address book permissions;
  iOS version: Access to Bluetooth permissions, access to location, access to camera permissions, access to photo album permissions, access to microphone permissions, read address book permissions;
• Click "Add Device" on the homepage of the Neo Finder software APP or in the "Device List" to bind a device;
• Click the "Device List" icon in the Neo Finder software APP, select the currently connected device, click "Settings" - "Unbind" to unbind the device;

If you have previously agreed to our use of your personal information for the above purposes, you can change your decision at any time in writing or by contacting us at support@beaverlabtech.com.

(II) Your Rights Regarding Your Personal Information

Depending on the laws and regulations of the country or region applicable to you, you have the right to request access to, correction of, or deletion of any personal information we hold about you (hereinafter referred to as requests).

For more details about the personal information in your Neo Finder account, you can contact us at support@beaverlabtech.com. Most laws require that requests from personal information subjects comply with specific requirements. This privacy policy requires that your requests meet the following circumstances:

• Through our dedicated request channel, and for the purpose of protecting the security of your information, your request should be in writing (unless local laws explicitly recognize oral applications);
• Provide sufficient information to allow us to verify your identity, ensuring that the requester is the personal information subject本人 or an authorized person;

Once we obtain sufficient information to confirm that we can process your request, we will respond to your request within the time limit specified by applicable data protection laws. Specifically:

• Based on your request and applicable legal provisions, we can provide a free copy of the personal information records about you that we have collected and processed. If you make other requests for relevant information, we may charge a reasonable fee based on applicable laws and actual management costs.
• If you believe that any information we hold about you is incorrect or incomplete, you may request to correct or supplement the personal information based on the purpose of use.
• Depending on the laws and regulations applicable to you, you may have the right to request us to delete your personal information. We will evaluate your deletion request and, if it meets the relevant regulations, take corresponding steps including technical means to process it. After you or we assist you in deleting relevant information, due to applicable laws and security technologies, we may not be able to immediately delete the corresponding information from the backup system. We will securely store your personal information and isolate it from any further processing until the backup can be cleared or anonymized.

We have the right to refuse to process meaningless/repetitive harassing requests, requests that harm others' privacy rights, extremely unrealistic requests, technical work disproportionate to the request, and requests that are not required by local laws, information that has been made public, and information provided under confidentiality conditions. If we believe that certain aspects of a request to delete or access data may prevent us from legally using the data for anti-fraud and security purposes, we may also refuse.

(III) Withdrawing Consent

• You can withdraw your consent by submitting a request, including the collection, use, and/or disclosure of your personal information that we hold or control. Depending on the specific services you use, you can contact us at support@beaverlabtech.com for relevant operations. We will process your request within a reasonable time after you make it, and will no longer collect, use, and/or disclose your personal information thereafter. You can also withdraw your authorization by clicking "My Settings - About APP – Privacy Policy Management - Withdraw Consent to Privacy Policy" in the APP's device plug-in.
• Please note that withdrawing your consent will have certain legal consequences. Depending on the scope of information you authorize us to process, this may result in you being unable to enjoy Neo Finder's products or services. However, your decision to withdraw consent or authorization will not affect the personal information processing carried out based on your authorization before.

(IV) Canceling Services or Accounts

If you wish to cancel your Neo Finder software account, please click "My Settings - About APP - Privacy Policy Management - Cancel Service" in the APP to perform the cancellation operation. If you wish to cancel your Neo Finder account, please click "My Settings - Account - Cancel Account" in the APP to perform the cancellation operation. You can also contact us at support@beaverlabtech.com to cancel the service. Since canceling your Neo Finder account will prevent you from using all Neo Finder  products and services, please operate with caution. We will determine whether to support your cancellation request based on your usage of various Neo Finder products and services to protect your or others' legitimate rights and interests. For example, if there are outstanding installments, we cannot support your request immediately.

5. Third-Party Websites and Services

Our privacy policy does not apply to products or services provided by third parties. The products or services of the Neo Finder device you use may include third-party products or services, some provided in the form of third-party website links, and others integrated in the form of SDK, API, etc. When you use these products or services, third parties may also collect your information. Therefore, we strongly recommend that you take the time to read the third party's privacy policy, just as you read ours. We are not responsible for how third parties use the personal information they collect from you, nor can we control their use. Our privacy policy does not apply to other websites linked through our services.

6. Contact Us

If you have any comments or questions about this privacy policy, or if you have any questions about our collection, use, or disclosure of your personal information, please contact us by writing to the address below or visiting support@beaverlabtech.com. For your requests, inquiries, etc. related to personal information, we have a professional team to solve your problems. If your question involves relatively important matters, we may ask you to provide more information. If you are not satisfied with the reply you receive, you can refer the complaint to the relevant regulatory authority in your jurisdiction. If you contact us, we will provide information on possible applicable complaint channels based on your actual situation.

Generally, we will complete the verification and processing within fifteen working days after receiving your question or request.

Contact Address: Room 204-210, Building F3, F518 Fashion Creative Park, Baoyuan Road, Bao'an District, Shenzhen

Postal Code: 518000