Need help with MonDossier? Start here.

GETTING STARTED

MonDossier works entirely offline. There is no account to create and no sign-in — open the app and it's ready to use. Your data stays on your device from the first launch.

FREQUENTLY ASKED QUESTIONS

I don't see my documents / my checklist changed — why?
Your checklist is generated from your profile answers (immigration program, spouse, children, residence in Quebec). Answers to those questions determine which documents apply to you. If you change an answer in your profile, the checklist updates automatically to match.

How do I add or scan a document?
On any checklist item, use the attach options to take a new scan with your camera, choose an existing photo from your library, or pick a file. The built-in scanner automatically detects the document edges and crops it for you.

I turned on Face ID / Touch ID and the app crashed or won't unlock.
Make sure Face ID or Touch ID is enabled for MonDossier under your device's Settings > Face ID & Passcode (or Touch ID & Passcode). If you're locked out, you can disable app lock from within your device's Settings for MonDossier, or reinstall the app — no account means there's no password to recover.

Why didn't I get a reminder notification?
Reminders are scheduled locally on your device for each deadline (14, 7, 3, and 1 day before). Check that Notifications are allowed for MonDossier in your device Settings, and that Do Not Disturb or Focus modes aren't silencing them.

Can I sync my data between two devices?
Not currently. MonDossier stores everything only on the device you're using — there is no account or server to sync through. To move your data, export your documents and set up your checklist again on the new device.

I uninstalled the app / reset it and lost everything. Can I get it back?
No. Because nothing is stored anywhere but your device, uninstalling the app or using the in-app reset permanently deletes your data. There is nothing on our end to restore it from.

Where do exported documents go?
When you export a document, you choose the destination yourself — for example Files or AirDrop. MonDossier doesn't send it anywhere on its own.

Is my information sent to the Quebec or Canadian government through this app?
No. MonDossier is not connected to any government system. It's an independent checklist and reference tool — you still submit your actual file through the official Arrima, MIFI, or IRCC channels.

STILL NEED HELP?

Email: algo.technology.qc@gmail.com

Please include your device model and iOS version, and describe what you were doing when the issue happened.

PRIVACY

MonDossier collects no personal data — see the full Privacy Policy for details.

NOT AFFILIATED NOTICE

MonDossier is an independent app and is not affiliated with, endorsed by, or connected to the Gouvernement du Québec, MIFI, Arrima, or the Government of Canada / IRCC.