Privacy Policy for CWC Customer
Effective Date: April 14, 2025
Thank you for using CWC Customer, your all-in-one solution for managing water services in Egypt. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application.
1. Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Information
Full name
National ID or customer number
Address and contact details
Payment information (only for processing transactions)
b. Usage Information
Interactions with the app (e.g., service requests, bill payments)
Device type and operating system
Log data such as access times and error reports
c. NFC Data
When you use the NFC feature to read your water counter, the app accesses data from your meter. This data is used solely to display and track your water consumption.
2. How We Use Your Information
We use your information to:
Register and manage your account
Process water meter installation and billing
Enable NFC readings of your water counter
Respond to your customer service requests
Improve app performance and features
Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
Government or municipal water authorities to process your services
Trusted third-party service providers (e.g., payment processors) under confidentiality agreements
Legal authorities, if required by law
4. Data Security
We implement appropriate security measures to protect your data, including encryption, secure storage, and access controls. However, no method of transmission over the internet or mobile networks is 100% secure.
5. Your Rights
You have the right to:
Access or update your personal data
Request deletion of your data (subject to service limitations)
Withdraw consent where applicable
To make a request, please contact us at:
📧 info@htsgroup.net
📞 02-3390-8201
6. Children’s Privacy
Our app is not intended for children under the age of 13. We do not knowingly collect personal data from minors.
7. Changes to This Privacy Policy
We may update this policy occasionally. You will be notified through the app or email if any significant changes are made.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
📧 info@htsgroup.net
📞 02-3390-8201