Privacy Policy
Effective Date: May 19, 2025
Blue Umbrella LLC ("we," "us," or "our") is committed to protecting the privacy of users of our mobile application ("the App"), developed on behalf of the United States Federal Government. The App is designed to assist service members in submitting, communicating, and resolving maintenance-related issues within federal buildings and barracks. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the App.
By using the App, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the App.
1. Information We Collect
We collect information necessary to provide the App’s functionality and fulfill our obligations to the Federal Government. The types of information we may collect include:
a. Personal Information
Contact Information: Name, user id, address, email address, and phone number provided when you register or submit a maintenance request.
Location Information: Precise or approximate location data (e.g., building or barracks location) to identify the site of the maintenance issue, only collected with your consent or as required for App functionality.
Communications: Messages, notes, or attachments (e.g., photos of maintenance issues) you submit through the App.
b. Non-Personal Information
Usage Data: Information about how you use the App, such as features accessed, timestamps of submissions, and interaction logs.
Device Information: Device type, operating system, unique device identifiers, and IP address to ensure compatibility and security.
c. Information from Third Parties
- Federal Government. We may receive information from federal systems or authorized personnel (e.g., unit administrators) to verify your identity or pre-populate certain fields in the App.
- Google Play Services
- Google Analytics for Firebase
- Firebase Crashlytics
- Expo
2. How We Use Your Information
We use the collected information to:
- Facilitate the submission, tracking, and resolution of maintenance requests.
- Communicate with you about your requests or provide updates.
- Verify your identity and eligibility to use the App.
- Improve the App’s functionality and user experience.
- Comply with federal regulations, including reporting requirements to the Federal Government.
- Ensure the security and integrity of the App and its data.
3. How We Share Your Information
We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:
With the Federal Government: Information is shared with authorized federal agencies or personnel responsible for maintenance operations or oversight, as required by our contract.
Service Providers: We may share information with third-party vendors (e.g., cloud hosting or analytics providers) who assist in operating the App, subject to strict confidentiality agreements and compliance with federal security standards.
Legal Obligations: We may disclose information to comply with applicable laws, regulations, or legal processes, including Freedom of Information Act (FOIA) requests or national security requirements.
Protection of Rights: We may share information to protect the safety, rights, or property of Blue Umbrella LLC, the Federal Government, or App users.
4. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your information, in accordance with federal standards such as the Federal Information Security Management Act (FISMA). These measures include encryption, access controls, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with federal recordkeeping requirements, or meet legal obligations. Maintenance request data may be archived in accordance with federal records management policies.
6. Your Choices and Rights
As a user, you may:
Update Information: Correct or update your personal information through the App’s settings or by contacting your unit administrator.
Opt-Out of Location Data: Disable location services on your device, though this may limit certain App functionalities.
Request Access or Deletion: Subject to federal regulations, you may request access to or deletion of your personal information by contacting us at the details below. Note that some data may be retained for legal or operational purposes.
7. Compliance with Federal Laws
The App operates in compliance with applicable federal privacy laws, including but not limited to:
The Privacy Act of 1974
The E-Government Act of 2002
Federal Information Processing Standards (FIPS)
Information collected through the App may be subject to federal disclosure requirements, such as FOIA.
8. Third-Party Links and Services
The App may integrate with federal systems or third-party services (e.g., authentication portals). These services have their own privacy policies, and we are not responsible for their practices.
9. Children’s Privacy
The App is intended for use by authorized service members and is not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or App functionality. We will notify you of significant changes through the App or other reasonable means. The updated policy will be effective as of the date posted.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Blue Umbrella LLC
Email: support@blueumbrella.consulting
NIPR Email: adam.kramer.ctr@usmc.mil
Address: Building 210717T Camp Pendleton CA 92055 USA
For issues related to federal data or systems, you may also contact your unit administrator or the appropriate federal agency.
Note: This Privacy Policy is specific to the Blue Umbrella LLC Maintenance App and does not apply to other Blue Umbrella LLC products or services.