Privacy Policy for Immerse

Last Updated: October 2025

Introduction

Welcome to Immerse ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Information We Collect

Information You Provide to Us

• Account Information: When you create an account, we collect your email address, display name, and authentication credentials.
• Language Learning Data: We store your conversation history, saved vocabulary, grammar notes, learning progress, and language preferences.
• Profile Information: Language pair selections, difficulty level preferences, and learning settings.
• Subscription Information: Payment information is processed through Apple's App Store. We do not store your payment card details.

Automatically Collected Information

• Usage Data: Information about how you interact with our app, including conversation sessions, features used, and time spent learning.
• Device Information: Device type, operating system version, unique device identifiers, and mobile network information.
• Analytics Data: We use analytics services to understand app usage patterns and improve our services.
• Error Reports: When the app crashes or encounters errors, we collect diagnostic information through Sentry to improve app stability.

Audio Data

• Voice Recordings: When you use voice features, your audio is temporarily processed for transcription. We use Deepgram for speech-to-text conversion. Audio recordings are not permanently stored unless you explicitly save a conversation.

How We Use Your Information

We use your information to:

• Provide and maintain our language learning services
• Personalize your learning experience based on your preferences and progress
• Process your subscription and manage billing
• Send you important updates about your account and our services
• Improve our app through analytics and user feedback
• Provide customer support and respond to your inquiries
• Detect and prevent fraud, abuse, and security issues

Children's Privacy

Our app does not address anyone under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

Data Storage and Security

• Cloud Storage: Your data is stored securely using Supabase, a secure cloud database service
• Encryption: All data transmission is encrypted using industry-standard SSL/TLS protocols
• Authentication: We use secure authentication methods including OAuth and encrypted password storage
• Access Controls: We implement strict access controls to limit who can access your personal information

Third-Party Services

We use the following third-party services:

• Supabase: Database and authentication services
• Google OAuth: For Google sign-in functionality
• Apple App Store: For subscription and payment processing
• RevenueCat: For subscription management
• Deepgram: For speech-to-text transcription
• OpenRouter/OpenAI: For AI-powered conversation features
• Sentry: For error tracking and app monitoring
• PostHog: For analytics (if enabled)

These services have their own privacy policies. We encourage you to review them.

Data Retention

• Account Data: We retain your account information for as long as your account is active
• Learning Data: Your conversations, vocabulary, and progress data are retained while your account exists
• Deleted Accounts: When you delete your account, we permanently remove all your personal data within 30 days, except where we are required by law to retain certain information

Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information through the app settings
• Deletion: Delete your account and all associated data through the Profile screen
• Data Portability: Request your data in a portable format
• Opt-out: Disable analytics or certain data collection features in sett

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@tryimmerse.com 

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

Cookies and Tracking

Our mobile app does not use cookies, but we do use similar tracking technologies for analytics and app functionality. You can manage these preferences in the app settings.

By using Immerse, you acknowledge that you have read and understood this Privacy Policy.