ilm-e-Tib

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Privacy Policy for ilm-e-Tib

Last Updated: June 1, 2025

Welcome to ilm-e-Tib, your GPT-powered medical assistance application. We understand that health information is deeply personal, and we are committed to protecting your privacy. This Privacy Policy explains how ilm-e-Tib ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our mobile application (the "App").

By using ilm-e-Tib, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information in connection with the services we provide:

Information You Provide Directly:

  • Health-Related Information: When you interact with ilm-e-Tib, you may provide information about your symptoms, medical conditions, medications, medical history, lifestyle choices, and other health-related details. This is the core information your input into the GPT model.
  • User Account Information (if applicable): If we introduce user accounts in the future, this may include your name, email address, and password. Currently, ilm-e-Tib operates without traditional user accounts for enhanced privacy.
  • Feedback and Support: If you contact us for support or provide feedback, we will collect the information you provide in those communications.

Automatically Collected Information:

  • Usage Data: We may collect information about how you access and use the App, such as the date and time of your interactions, the features you use, and the duration of your sessions. This helps us understand how our app is being used and how we can improve it.
  • Device Information: We may collect information about the device you use to access the App, including the device model, operating system, unique device identifiers, and mobile network information.
  • Log Data: When you use the App, our servers may automatically record certain information, including your IP address, browser type, referring/exit pages, and the date and time of your requests.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to provide and improve ilm-e-Tib:

  • To Provide Medical Assistance: The primary purpose of collecting your health-related input is to enable the GPT model to understand your queries and provide relevant, informative, and contextually appropriate medical assistance. The GPT model processes your input to generate responses.
  • To Improve and Personalize the App: We use aggregated and anonymized usage data to understand user behavior, identify popular features, and enhance the overall user experience. This helps us make ilm-e-Tib more effective and user-friendly.
  • To Develop New Features: Insights from usage data and feedback can guide the development of new functionalities and improvements to the App.
  • To Provide Customer Support: If you reach out to us, we use your information to respond to your inquiries and resolve any issues you may encounter.
  • For Internal Analytics and Research: We may use information for internal research, auditing, and analysis to maintain, protect, and improve our services.
  • To Ensure Security: We use information to detect and prevent fraud, abuse, and other malicious activities, and to protect the security of our App and users.

3. How We Share Your Information

We are committed to minimizing the sharing of your personal and health information. We may share information in the following limited circumstances:

  • With Service Providers: We may engage third-party companies and individuals to facilitate our App (e.g., hosting services, analytics providers). These third parties will have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
    • Crucially, please note: While the GPT model processes your input, we strive to ensure that your specific health queries are not stored or used by the underlying GPT model provider for their own training purposes in a way that could identify you. We utilize the GPT API in a manner that prioritizes user privacy.
  • For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
    • Comply with a legal obligation
    • Protect and defend the rights or property of ilm-e-Tib
    • Prevent or investigate possible wrongdoing in connection with the App
    • Protect the personal safety of users of the App or the public
    • Protect against legal liability
  • In Case of Business Transfer: If ilm-e-Tib is involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.
  • Aggregated and Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you. This data may be used for research, analytics, or other purposes.

4. Data Security

The security of your information is paramount to us. We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, use, alteration, and disclosure. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for regulatory, legal, or accounting purposes).

  • Health-Related Input: The queries you input into the GPT model are processed in real-time to generate responses. We do not permanently store individual conversational histories linked to you. Some transient logging for operational purposes (e.g., debugging) may occur but is promptly deleted or anonymized.
  • Usage Data: Usage data is typically retained for a period necessary for analytical purposes, after which it is anonymized or deleted.

6. Your Choices and Rights

  • Access and Correction: As we do not store personal accounts or detailed conversation histories linked to individuals, direct access and correction of your specific past interactions are not possible within the App.
  • Opt-Out of Analytics: You may have the option to opt-out of certain analytics tracking through your device settings.
  • Uninstalling the App: You can stop all collection of information by the App by uninstalling it.

7. Children's Privacy

ilm-e-Tib is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.

8. International Data Transfers

As we operate globally, your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Pakistan and choose to provide information to us, please note that we transfer the data, including Personal Data, to Pakistan and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Important Disclaimer

ilm-e-Tib is an AI-powered medical assistance tool and is NOT a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on ilm-e-Tib.