Effective Date: November 12, 2025
This privacy policy applies to the Hoorain mobile application (hereby referred to as the “Application”) developed by the Hoorain Team (hereby referred to as the “Service Provider”) as a Free Service.
1. Information Collection and Use
The Application collects and processes information necessary to provide its core features, including shopping, order management, and delivery verification.
a. Information You Provide
When you register or use the Application, we may collect:
Full Name
Email Address
Phone Number
Profile or Location Image (e.g., house/shop image for verification)
Firebase Authentication ID and Unique User ID
FCM Token (for push notifications)
Account creation date
This information helps us verify users, process orders, and communicate updates.
b. Automatically Collected Information
When you use the Application, we automatically collect:
Device Internet Protocol (IP) address
Pages visited, time and date of visits, time spent on pages
Mobile device information (model, operating system, app version)
General usage behavior (cart, browsing, orders)
2. Location and Image Data
The Application may collect images of your house or shop for user verification.
These images are stored securely in Firebase Storage and are not shared publicly.
The Application does not collect precise GPS location but may use approximate data (through uploaded images or network information) to confirm your general location for delivery and verification.
3. Use of Information
We use your data to:
Create and manage user accounts
Verify users before allowing purchases
Process and deliver orders
Send order and account-related notifications
Improve app features, content, and security
Prevent fraudulent or suspicious activities
The Service Provider may contact you occasionally with important updates, account verification requests, or promotional information.
4. Third-Party Access
The Application uses third-party services that may collect information to identify you.
Below are the links to the privacy policies of third-party service providers used by the Application:
Only aggregated, anonymized data may be periodically shared with these services to improve performance, analytics, and app functionality.
5. Data Retention Policy
We retain user-provided data for as long as your account remains active or as needed to provide our services.
You may request the deletion of your account and associated data by contacting us at hoorainys24@gmail.com, and we will permanently delete it within a reasonable time.
6. Security
We value your trust in providing your personal information, thus we strive to use commercially acceptable means of protecting it.
Your data is stored securely using Firebase’s encrypted storage and databases, and only authorized staff can access it.
However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.
7. Children’s Privacy
This Application is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If we discover that a child under 13 has provided personal data, we will delete it immediately.
If you believe your child has provided us with such data, please contact us at hoorainys24@gmail.com.
8. Opt-Out Rights
You can stop all data collection by uninstalling the Application.
You may also contact us at hoorainys24@gmail.com to request deletion or account closure.
9. Changes to This Policy
This Privacy Policy may be updated periodically.
We will notify you of any changes by updating this page.
You are advised to review this Privacy Policy regularly — continued use of the Application after changes constitutes acceptance of the new terms.
10. Contact Us
If you have any questions or concerns regarding privacy or data usage while using the Application, please contact:
📧 hoorainys24@gmail.com
📞 +92 309 6965831
🏢 Hoorain App Team
Your Consent
By using the Application, you consent to the collection, use, and processing of information as described in this Privacy Policy.