Privacy Policy for Holiday Zoo
Effective Date: August 22, 2026
Introduction
Welcome to Holiday Zoo ("Holiday Zoo", "we", "us", or "our").
Holiday Zoo is a travel and tour booking platform that allows users to browse, book, and manage trips, travel packages, accommodations, and related travel services.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Holiday Zoo mobile application, website, APIs, and related services (collectively, the "Services").
By using Holiday Zoo, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.
Information We Collect
Depending on how you use Holiday Zoo, we may collect the following categories of information.
1. Account and Personal Information
When you create or manage an account, we may collect:
Full name
Email address
Phone number
Password and authentication-related information
Profile information
Account type and preferences
Email verification information
Passwords and authentication credentials are handled using appropriate security measures and are not stored in plain text.
2. Traveler and Booking Information
When you make or manage a travel booking, we may collect information required to process and manage the booking, including:
Traveler names
Traveler contact information
Number of travelers
Room and accommodation preferences
Room assignments
Trip and package selections
Travel dates
Booking details
Special requests or preferences
Other information necessary to complete and manage your reservation
Some information may be provided for other travelers included in the same booking. You are responsible for ensuring that you have the appropriate permission to provide their information to Holiday Zoo.
3. Payment Information
Holiday Zoo supports electronic payments and other payment methods, including payments processed through third-party payment providers such as Stripe.
Depending on the payment method you use, we may process information related to:
Payment amount
Currency
Payment status
Transaction reference
Booking and payment history
Payment confirmation information
When you use Stripe or another third-party payment provider, payment information may be processed directly by that provider in accordance with its own privacy policy and terms.
Holiday Zoo does not intentionally store complete payment card numbers or card security codes on its own servers when those payment details are processed by the applicable payment provider.
4. Bank Transfer Receipts
If you choose to pay by bank transfer, you may be required to upload a payment receipt or proof of transfer.
Such documents may contain information such as:
Transaction details
Transfer reference numbers
Payment amount
Date of transfer
Bank-related information
Other information visible on the uploaded receipt
We use this information to verify payments, reconcile transactions, and update the status of your booking.
5. Payment and Booking History
We may maintain records related to:
Bookings
Payments
Remaining balances
Payment dates
Refunds or adjustments
Booking status
Travel packages purchased
Loyalty points earned or redeemed
We use this information to provide and manage our Services.
6. Loyalty and Rewards Information
Holiday Zoo may provide a loyalty points and rewards system.
We may collect and maintain information related to:
Points earned
Points redeemed
Points balances
Transactions associated with loyalty points
Discounts obtained through points redemption
This information is used to operate and manage the Holiday Zoo loyalty program.
7. Travel Agent and Business Information
Holiday Zoo provides services for travel agents and tourism companies.
If you register as a travel agent or business, we may collect information such as:
Name
Email address
Phone number
Company or agency information
Business-related information
Registration information
Account status
Information submitted during the approval process
This information is used to review, approve, reject, and manage travel agent and business accounts.
8. Technical and Usage Information
When you access or use our Services, certain technical information may be collected automatically, depending on the configuration of the application and infrastructure, such as:
IP address
Device information
Operating system
Application version
Browser information
Log information
Date and time of requests
API access information
General usage information
This information may be used for security, troubleshooting, monitoring, and improving our Services.
How We Use Your Information
We may use the information we collect for the following purposes:
Creating and managing user accounts
Verifying user email addresses
Processing travel bookings
Managing reservations and traveler information
Managing room assignments
Providing trip and package information
Processing payments
Verifying bank transfer receipts
Managing remaining payments
Managing loyalty points and rewards
Processing travel agent and business registrations
Communicating with users about their bookings and accounts
Providing customer support
Sending important service-related notifications
Maintaining and improving the Services
Detecting and preventing fraud, abuse, or unauthorized access
Protecting the security of our systems
Complying with applicable laws and legal obligations
Enforcing our Terms and Conditions
Responding to requests, inquiries, and complaints
Legal Basis for Processing
Where applicable, we process personal information based on one or more of the following legal grounds:
Performance of a contract or provision of requested services
Compliance with legal obligations
Legitimate business interests
User consent, where required
Protection of our rights, users, systems, and services
The applicable legal basis may vary depending on the type of information and the purpose for which it is processed.
Sharing of Information
We do not sell your personal information.
We may share or disclose personal information when necessary to provide and operate our Services, including with:
Payment Service Providers
We may share necessary payment-related information with payment service providers such as Stripe to process transactions and verify payment status.
Travel and Accommodation Providers
Where necessary to fulfill your booking, relevant traveler and reservation information may be shared with hotels, accommodation providers, tour operators, travel service providers, or other parties involved in delivering the booked services.
Service Providers
We may use trusted third-party service providers that assist us with hosting, infrastructure, communications, security, payment processing, analytics, or other operational services.
These providers may process personal information only as necessary to provide their services to us.
Legal Requirements
We may disclose information when required by law, regulation, court order, legal process, or governmental authority, or when we reasonably believe disclosure is necessary to protect our rights, users, property, or safety.
Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or destruction.
Holiday Zoo uses secure authentication mechanisms, including JWT-based authentication for API access, and implements appropriate security practices for account and application data.
However, no method of transmitting or storing information over the Internet is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as reasonably necessary to:
Provide our Services
Maintain user accounts
Process and manage bookings
Maintain payment and transaction records
Comply with legal and regulatory requirements
Resolve disputes
Enforce our agreements
Protect our legitimate business interests
When personal information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
Certain booking, financial, or transaction information may need to be retained for a longer period when required by law or legitimate business purposes.
Account and Data Deletion
Holiday Zoo provides users with the ability to request deletion of their account and associated personal information.
Users may request deletion through the available account or support mechanisms provided by Holiday Zoo.
When a deletion request is submitted, we may delete or anonymize eligible personal information, subject to legal, security, financial, or other legitimate retention requirements.
Some information may need to be retained for a limited period when required by law, necessary for resolving disputes, preventing fraud, or maintaining transaction records.
Your Privacy Rights
Depending on your location and applicable laws, you may have rights regarding your personal information, including:
The right to access your personal information
The right to correct inaccurate or incomplete information
The right to request deletion of your personal information
The right to request restriction of certain processing
The right to object to certain processing
The right to request a copy of certain personal information
The right to withdraw consent where processing is based on consent
To exercise applicable rights, please contact us using the contact information provided below.
Email Verification and Communications
Holiday Zoo may use your email address to verify your account and to send important communications related to your account, bookings, payments, security, or requested services.
Service-related communications may be sent when necessary to operate your account or fulfill your bookings.
Children's Privacy
Holiday Zoo is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete such information.
If applicable laws in your jurisdiction establish a different minimum age for processing personal information, those requirements may apply.
Third-Party Services
Holiday Zoo may integrate with or use third-party services to provide certain functionality.
These services may include payment providers, hosting and infrastructure providers, travel and accommodation providers, communication services, and other operational partners.
Third-party services operate under their own privacy policies and terms. We encourage users to review the privacy policies of third-party providers before using their services.
International Data Transfers
Depending on the location of our users, service providers, and infrastructure, personal information may be processed or stored in countries other than the country in which you reside.
Where required by applicable law, we take reasonable measures to ensure that international transfers of personal information are handled in accordance with applicable data protection requirements.
Cookies and Similar Technologies
Our website or related services may use cookies or similar technologies to maintain functionality, improve user experience, analyze usage, and support security.
The use of cookies may vary depending on the specific Holiday Zoo website or service you access.
Where required by applicable law, users may be provided with choices regarding non-essential cookies.
API and Application Security
Holiday Zoo uses RESTful APIs to provide functionality to its mobile and web applications.
API access may be protected using JWT-based authentication and other security mechanisms.
Users are responsible for maintaining the confidentiality of their account credentials and should immediately notify Holiday Zoo if they believe their account or credentials have been compromised.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or business practices.
When we make changes, we may update the "Effective Date" at the top of this Privacy Policy.
We encourage users to periodically review this Privacy Policy to remain informed about how we collect and protect personal information.
Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact Holiday Zoo through the official contact information provided within the application or on the Holiday Zoo website.
Acceptance of This Privacy Policy
By using Holiday Zoo, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.
If you do not agree with this Privacy Policy, please discontinue use of the Holiday Zoo Services.
Holiday Zoo
Privacy Policy