Hola Cards ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, Hola Cards (the "App"). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use the App.
1. Information We Collect
We may collect the following types of information when you use Hola Cards:
a. Personal Information
Account Information: When you create an account, we may collect your name, email address, and username.
User-Generated Content: Information you provide when creating, sharing, or viewing cards, such as text, images, or designs you upload.
Contact Information: If you contact us for support, we may collect your name, email address, and any information you provide in your message.
b. Non-Personal Information
Usage Data: We collect information about how you interact with the App, such as the features you use, the cards you view or create, and the time spent in the App.
Device Information: We may collect details about your device, including the device type, operating system, unique device identifiers, and IP address.
Analytics: We use analytics tools to collect aggregated data about App performance, such as crash reports and user behavior patterns.
c. Information from Third Parties
If you log in using third-party services (e.g., Apple, Google), we may collect information provided by those services, such as your name or email address, subject to their privacy policies.
2. How We Use Your Information
We use the information we collect to:
Provide, operate, and improve the App’s functionality, such as enabling you to create and share cards.
Personalize your experience, such as recommending cards or templates based on your preferences.
Process in-app purchases or subscriptions, if applicable.
Communicate with you, including sending updates, promotional materials, or responses to your inquiries.
Analyze usage trends to enhance the App’s performance and user experience.
Ensure the security of the App and prevent fraud or unauthorized access.
Comply with legal obligations and enforce our Terms of Service.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers: We may share information with third-party vendors who help us operate the App, such as cloud hosting providers, analytics services (e.g., Google Analytics), or payment processors. These providers are contractually obligated to protect your data.
Legal Requirements: We may disclose information if required by law, such as in response to a court order, subpoena, or government investigation.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, but we will notify you of any changes in how your data is handled.
With Your Consent: We may share information with third parties if you explicitly consent, such as when sharing a card publicly through the App.
4. Data Storage and Security
We store your information on secure servers and implement industry-standard measures to protect it, such as encryption and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your data is stored for as long as necessary to provide the App’s services or as required by law. If you delete your account, we will remove your personal information, except for data we must retain for legal or operational purposes (e.g., transaction records).
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access: Request a copy of the data we have collected about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to legal obligations.
Opt-Out: Opt out of targeted advertising or promotional communications.
Data Portability: Request a copy of your data in a structured, machine-readable format.
To exercise these rights, please contact us at [insert contact email, e.g., privacy@holacards.com]. We will respond within the timeframes required by applicable laws (e.g., 30 days under GDPR).
California Residents (CCPA)
If you are a California resident, you have the right to:
Know what personal information we collect, use, or disclose.
Request deletion of your personal information.
Opt out of the sale of your personal information (we do not sell your data).
Non-discrimination for exercising your rights.
European Union Residents (GDPR)
If you are in the EU or EEA, you have additional rights under GDPR, including the right to lodge a complaint with a data protection authority in your country.
6. Third-Party Services
The App may include links to third-party websites, services, or integrations (e.g., social media sharing). These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before interacting with them.
7. Children’s Privacy
Hola Cards is not intended for children under 13 (or 16 in the EU). We do not knowingly collect personal information from children under these ages. If we learn that we have collected such information, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at [insert contact email].
8. International Data Transfers
If you use the App outside the United States, your information may be transferred to and processed in the United States or other countries where our servers are located. We implement safeguards, such as Standard Contractual Clauses, to ensure your data is protected in accordance with applicable laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy in the App or sending you a notification. The “Last Updated” date at the top indicates when the policy was last revised.