Privacy Policy
This Privacy Policy applies to the Hmolat Express and Hmolat Admin mobile applications, together with any related websites, services, and platforms operated by Hmolat (collectively, the "Applications"). Throughout this Privacy Policy, "Service Provider", "we", "our", and "us" refer to Hmolat.
Information Collection and Use
The Applications collect information when you download, install, and use them. This information may include:
Your device's Internet Protocol (IP) address
The pages or screens of the Applications that you visit
The time and date of your visits
The time spent using the Applications
Your mobile operating system and device information
The information collected is used to operate, maintain, improve, and secure the Applications, provide customer support, and enhance the user experience.
Cookies and Tracking Technologies
The Applications or their third-party SDKs may use cookies, SDKs, pixels, and similar technologies to support functionality, analytics, security, and service delivery. Where required by applicable law, the Service Provider will obtain your consent before using non-essential tracking technologies.
Location Information
The Applications may collect your device's location to provide location-based features and improve our services.
Location information may be used for:
Providing location-based features and services
Enabling delivery, pickup, routing, and order management features
Improving the performance and functionality of the Applications
Understanding aggregated usage patterns
Supporting third-party services necessary for Application functionality
Location data may be shared with trusted third-party service providers only as described in this Privacy Policy and in accordance with applicable law.
Your Rights
You may request access to, correction of, or deletion of your personal data held by the Service Provider.
You may also withdraw your consent where processing is based on consent.
To exercise any of these rights, please contact:
Email: ibadmusheer20@gmail.com
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
Know what personal information we collect
Request deletion of your personal information
Opt out of the sale or sharing of personal information
Be free from discrimination for exercising your privacy rights
To exercise these rights, contact us at:
Email: ibadmusheer20@gmail.com
Information You Provide
For a better experience while using the Applications, we may ask you to provide certain personally identifiable information necessary for operating our services. This information will be retained and used as described in this Privacy Policy.
The Service Provider may also use your contact information to send:
Important account information
Service-related notifications
Security notices
Updates required by law
Marketing communications where permitted by applicable law
Third-Party Access
Only aggregated or anonymized information is periodically transmitted to external services to help improve the Applications and our services.
We may share information with trusted third-party service providers only as described in this Privacy Policy.
International Data Transfers
The Service Provider or its third-party providers may transfer personal data outside your country of residence, including outside the European Economic Area (EEA).
Where required, we rely on appropriate safeguards, including:
Standard Contractual Clauses (SCCs)
Adequacy decisions
Other legally recognized transfer mechanisms
Your consent where legally required
Data protection laws in other countries may differ from those in your jurisdiction. We will implement appropriate safeguards whenever required by applicable law.
Disclosure of Information
The Service Provider may disclose User Provided and Automatically Collected Information:
To comply with applicable laws or legal processes
To protect our legal rights
To protect the safety of users or others
To investigate fraud or security issues
To respond to lawful government requests
To trusted service providers acting on our behalf who agree to protect your information
Opt-Out Rights
You may stop all information collection by uninstalling the Applications.
Please note that uninstalling the Applications does not automatically delete information already collected.
To request deletion of your personal information or withdraw consent, contact us at:
Email: ibadmusheer20@gmail.com
Data Retention
We retain personal information only as long as necessary for the purposes described in this Privacy Policy.
User-provided data: retained during your use of the Applications and for up to 12 months afterward unless a longer period is required by law.
Automatically collected data: retained for up to 24 months unless longer retention is legally required.
Aggregated or anonymized information: retained indefinitely because it no longer identifies individuals.
Information retained for legal compliance: kept as long as required by applicable law.
You may request deletion of your personal data at any time, subject to legal obligations requiring retention.
Children's Privacy
The Applications are not intended for children under the age of 16, or a higher age where required by applicable law.
We do not knowingly collect personal information from children or market our Applications to them.
If you believe that a child has provided personal information through either Application, please contact us immediately so appropriate action can be taken.
Where required by law, parental or guardian consent must be obtained before a child may use the Applications.
Security
We use appropriate administrative, technical, physical, and organizational safeguards to protect the information we collect against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic storage or transmission is completely secure.
Data Breach Notification
If a security breach affecting your personal information occurs, we will notify affected users and relevant authorities as required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Material changes will be communicated by posting an updated Privacy Policy with a revised effective date. Where required by law, we will obtain your consent before material changes become effective.
Previous versions may be requested by contacting us.
Effective Date
Effective Date: July 8, 2026
Your Consent
Where processing is based on consent, you provide that consent by affirmatively opting in to the relevant feature or action within the Applications.
You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices regarding the Hmolat Express or Hmolat Admin Applications, please contact us:
Email: ibadmusheer20@gmail.com