Privacy Policy for Hamadema Online
Effective date: 18 June 2026
Last updated: 11 July 2026.
This Privacy Policy describes how Hamadema Online (the "App", "we", "our", or "us"), operated by Nusha Technology (Pvt) Ltd, collects, uses, shares, and protects your information when you use the Hamadema Online mobile application. By using the App, you agree to the practices described in this policy.
1. Information We Collect
We collect only the information needed to run the service.
Information you provide:
- Account information (required): full name, email address, and phone number, collected when you register.
- Delivery address (required): the address where you want your orders delivered.
- Order verification photo (required): a photo you provide at checkout to verify a delivery. It is automatically deleted from our systems 7 days after the order.
Information collected when you use the App:
- Location (optional): your device's GPS location, only if you choose to share it, to set an accurate delivery point. You can use the App without sharing your location and enter or search for an address instead.
- Order information: the items you order, order details, and order activity.
Information from Google Sign-In (optional):
If you choose to sign in with Google, we receive your name and email address from your Google account to create or access your Hamadema Online account.
We do not collect payment or financial information in the App. Orders are arranged through WhatsApp and paid on delivery.
2. How We Use Your Information
We use your information only to:
- Create, manage, and secure your account.
- Process, confirm, and deliver your orders.
- Contact you about your orders, including via WhatsApp.
- Provide customer support.
- Maintain, troubleshoot, and improve the App.
We do not use your information for advertising, and we do not sell your personal information.
3. How We Share Your Information
We share information only as needed to operate the service:
- Delivery staff, to fulfil and deliver your order.
- Service providers that operate the App on our behalf: Google Firebase (Authentication and Cloud Firestore) for account and data hosting, and image hosting services: ImgBB, which stores order verification photos (automatically deleted after 7 days), and Cloudinary (cloudinary.com), which stores service and category images.
- WhatsApp: when you place an order via WhatsApp, your order details and contact information are shared through WhatsApp to confirm the order.
We may also disclose information if required by law or to protect the rights, safety, and security of our users and our service.
4. Data Security
- Your data is transmitted over secure, encrypted connections (HTTPS/TLS).
- Account data is stored on Google Firebase with access controlled by server-side security rules.
- Verification photos are automatically deleted after 7 days.
While we take reasonable measures to protect your information, no method of transmission or storage is 100% secure.
5. Data Retention
- Account information is retained while your account is active.
- Order verification photos are automatically deleted 7 days after the order.
- Order records may be retained as business records where required.
- You may request deletion of your account and data at any time (see Section 6).
6. Your Rights and Choices
You have the right to:
- Access and update your account information from within the App.
- Control location sharing through your device settings.
- Request deletion of your account and personal data.
Account and Data Deletion:
You can delete your account and associated personal data (name, email, phone, address) in either of these ways:
1. In the App: open Profile, then "Delete my account", and confirm. This permanently deletes your account.
2. By email: contact us at the email in Section 9 with the subject "Delete my account". We will verify and process your request within 30 days, except where we are legally required to retain certain records.
7. Children's Privacy
The App is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date above. Continued use of the App after changes means you accept the updated policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, contact us at:
Company: Nusha Technology (Pvt) Ltd
App: Hamadema Online
Email: aheshdr@gmail.com
This policy applies to all versions of the Hamadema Online app distributed through the Google Play Store.