By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages or make derivative versions. The app itself, and all the trademarks, copyright, database rights, and other intellectual property rights related to it, still belong to Emmanuel Mkwakwami.
Emmanuel Mkwakwami is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for. Currently, in-app subscriptions are only available for Android users with a claimable 6-week free trial, IOS users may gain all benefits of the subscription for free using a promo key code that will be sent via email, or other forms of communication, by Emmanuel Mkwakwami upon registration. Access will be completely free and no charges will be made until the subscription is set up and made available on IOS devices.
The Hairline app stores and processes personal data that you have provided to us, to provide my Service. It’s your responsibility to keep your phone and access to the app secure. We, therefore, recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the Hairline app won’t work properly or at all.
The app does use third-party services that declare their Terms and Conditions.
Link to Terms and Conditions of third-party service providers used by the app
You should be aware that there are certain things that Emmanuel Mkwakwami will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi or provided by your mobile network provider, but Emmanuel Mkwakwami cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.
If you’re using the app outside of an area with Wi-Fi, you should remember that the terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third-party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.
Along the same lines, Emmanuel Mkwakwami cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, Emmanuel Mkwakwami cannot accept responsibility.
With respect to Emmanuel Mkwakwami’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavor to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Emmanuel Mkwakwami accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.
At some point, we may wish to update the app. The app is currently available on Android and IOS – the requirements for the system(and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Emmanuel Mkwakwami does not promise that it will always update the app so that it is relevant to you and/or works with the Android version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.
Service Delivery Terms
Booking Platform:
- Hairline serves as a digital platform facilitating appointments between users ("Clients") and salon/service providers ("Providers"). Users can schedule appointments for various salon services using our platform.
Service Fulfillment Responsibility:
- While Hairline provides a seamless booking experience, it's important to note that we are an intermediary and not responsible for the fulfillment or quality of the services rendered by the salon or service providers.
- The service delivery, quality, and fulfillment of booked appointments are the sole responsibility of the respective salon or service provider.
Dispute Resolution:
- Any disputes, issues, or concerns related to service delivery, including but not limited to appointment cancellations, delays, or service quality, should be directly addressed between the Client and the Salon/Service Provider.
- Hairline acts as a facilitator in connecting Clients and Providers and does not intervene or arbitrate in disputes regarding service delivery.
Provider Profile Information:
- Hairline strives to maintain accurate and updated information regarding Salon/Service Provider profiles, services offered, availability, and pricing. However, we cannot guarantee the accuracy or completeness of the information provided by the Providers.
User Responsibilities:
- Clients are encouraged to review and verify the Salon/Service Provider information, including services offered, pricing, availability, and any specific terms or policies before booking an appointment.
- Clients are responsible for communicating their requirements accurately during the booking process.
Hairline is committed to providing a user-friendly platform for booking salon services and connecting Clients with reputable Salon/Service Providers. However, any issues arising from service delivery are to be resolved directly between the Client and the Salon/Service Provider.
Payment Policy
Third-Party Payment Processor:
- Hairline utilizes Stripe, a third-party payment processor, to handle all payments securely.
User Payments:
- Users are required to pay a booking fee equivalent to 5% of the service price and a 50% deposit for the services they book through Hairline.
- This fee and deposit structure aims to ensure the validity of bookings and secure appointment slots.
Deposit and Refund Policy:
- The 50% deposit paid upon booking is non-refundable.
- In the event of a cancellation by the User after a booking is confirmed, no refund will be issued, and the deposit cannot be used as credit for rebooking another service.
Cancellation Policy:
- Users canceling a confirmed booking forfeit their entire deposit. There will be no deposit credit for rebooking in this scenario.
- However, if the Business cancels the booking, Users can rebook the appointment without needing to repay the deposit.
Business Charges and Commission:
- Businesses are charged a 5% commission by Hairline on the booking deposits earned. This commission is separate from any Stripe fees, bank fees, currency changes, or transaction fees that may apply.
Business Payouts:
- Payouts to Business owners occur weekly, with a leeway of one additional week in case of disruptions or unforeseen circumstances.
- Business owners are responsible for providing accurate banking details for payouts. Hairline is not responsible for payouts sent to incorrect bank accounts due to inaccurate information provided by the Business.
Responsibility and Disclaimer:
- Users and Business owners are responsible for the accuracy of the information provided during the payment and booking process, including banking details and service specifications.
Changes to This Terms and Conditions
I may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. I will notify you of any changes by posting the new Terms and Conditions on this page.
These terms and conditions are effective as of 2023-04-19
Contact Us
If you have any questions or suggestions about my Terms and Conditions, do not hesitate to contact me at emmanuelmkwakwami@gmail.com.
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