At Grozio, developed and managed by RDK Global Technologies Private Limited, we take your privacy seriously. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our mobile applications and services, including Grozio User App and Grozio Seller App.
By using the Grozio apps, you agree to the terms described in this Privacy Policy.
1. Information We Collect
A. From Users (Customers):
Name, mobile number, email address
Delivery address and location (with permission)
Order history and payment details
Device and app usage data (e.g., IP address, app crashes)
B. From Sellers (Shop Owners):
Shop name, owner name, mobile number, email address
Business address and delivery areas
Product listings, pricing, order and sales data
GST or license details (if applicable)
App usage data
2. How We Use Your Information
We use the information collected to:
Create and manage your account
Facilitate orders and deliveries
Enable communication between buyers and sellers
Improve and personalize app features and services
Provide customer and technical support
Comply with legal obligations
3. Sharing of Information
We do not sell your personal data to any third party. However, we may share your information with:
Delivery partners (only relevant order details)
Payment gateways for processing payments
Customer support and CRM tools (to serve you better)
Legal authorities if required by law
All our partners follow strict data protection measures.
4. Data Security
We implement industry-standard security measures to protect your data, including encryption, secure servers, and access controls. However, no system can be 100% secure, and we cannot guarantee absolute protection.
5. Account Deletion & Data Retention
You can request to delete your account and associated personal data at any time by contacting us at:
contact@rdktechnologies.com
Upon verification, we will delete your account within 7 working days, unless retention is required by law or for legitimate business purposes.
6. Children’s Privacy
Our apps are intended for use by individuals aged 18 years and above. We do not knowingly collect data from children under 18. If we learn that we’ve collected data from a minor, we will delete it promptly.
7. Third-Party Services
Our apps may contain links or integrations with third-party services (e.g., Google Maps, payment gateways). Their privacy policies will apply to any data you share with them.
8. Your Rights
You have the right to:
Access the information we hold about you
Correct or update your data
Request deletion of your account
Withdraw consent at any time
For any such requests, contact: contact@rdktechnologies.com
9. Updates to This Privacy Policy
We may update this policy from time to time. Any changes will be posted within the app and/or our website. Continued use of the app after changes implies acceptance of the revised policy.
10. Contact Us
For questions, feedback, or concerns related to privacy, reach out to us at:
RDK Global Technologies Pvt. Ltd.
contact@rdktechnologies.com