Privacy Policy – FP Ops
Effective Date: November 2, 2026
Application Name: FP Ops
Developed for: SPHERE Consulting and RIZ Joint Venture
1. Introduction
FP Ops is a field operations management application developed for authorized District Coordinators and program staff working under the Family Planning Program operated by SPHERE Consulting and RIZ Joint Venture.
This Privacy Policy explains how FP Ops collects, uses, stores, and protects information when users access and use the application.
We are committed to protecting the privacy and security of information handled through FP Ops.
2. Information We Collect
FP Ops may collect the following categories of information:
A. Account Information
User login credentials.
User identification and account details.
Role and authorization information.
Authentication-related information.
User accounts are issued and managed by the program administrator. Public registration is not available.
B. Practitioner Information
When registering or managing practitioners, the application may collect:
Practitioner name and contact details.
Facility and professional information.
Doctor and service-related details.
PMDC registration information.
PHCC licence information.
Hospital, doctor, PMDC card, and PHCC licence photographs.
Program agreement and assessment information.
C. Location Information
FP Ops accesses the device's location only when required for specific operational activities, including:
Registering a new practitioner.
Completing a practitioner visit.
Location information is used to verify the user's presence at the practitioner's facility and support field activity monitoring.
FP Ops does not continuously track users or collect background location data.
D. Camera and Photo Library
The application may request camera or photo library access to allow users to attach relevant photographs, including:
Practitioner and facility documentation.
Hospital and clinic photographs.
PMDC cards and PHCC licences.
Stock receipts and voucher documentation.
Other supporting field evidence.
Photos are accessed only when users choose to capture or select them for submission.
E. Field Visit and Operational Information
The application collects operational information entered by authorized users, including:
Daily and monthly visit plans.
Practitioner visit records.
Client-related records entered during field activities.
Routine Monitoring Checklist responses.
Practitioner feedback and support requirements.
Equipment, infection prevention, waste management, and data quality observations.
Meeting and field activity information.
F. Stock and Inventory Information
FP Ops records program-related stock information, including:
Implant and IUCD stock received.
Stock distribution to practitioners.
Stock reported, provided, and available.
Voucher details and supporting photographs.
Stock ledger and inventory summaries.
3. How We Use Information
Information collected through FP Ops is used exclusively for authorized program operations, including:
Managing user access and authentication.
Planning and monitoring field activities.
Registering and managing practitioners.
Recording practitioner visits and monitoring activities.
Maintaining contraceptive stock and inventory records.
Monitoring monthly performance and operational progress.
Generating administrative reports and summaries.
Verifying field activities and facility visits.
Improving program coordination and operational efficiency.
4. Data Storage and Security
Information submitted through FP Ops is transmitted to the application's backend services and stored in the associated program infrastructure.
We implement appropriate technical and organizational security measures intended to protect information against unauthorized access, alteration, disclosure, or destruction.
Access to application information is restricted to authorized users according to their assigned roles and permissions.
However, no electronic storage or transmission method can be guaranteed to be completely secure.
5. Data Sharing and Disclosure
FP Ops does not sell users' personal information or use it for advertising purposes.
Information may be accessible to:
Authorized program administrators.
Authorized SPHERE Consulting and RIZ Joint Venture personnel.
Relevant program staff who require the information for operational purposes.
Authorized technical service providers responsible for maintaining the application and its infrastructure.
Information may also be disclosed where required by applicable laws or lawful government requests.
6. Permissions Used by the Application
FP Ops requests only the permissions necessary for its operational functionality.
Location: Used during practitioner registration and visit completion to verify the user's presence at the facility.
Camera: Used to capture photographs of practitioners, facilities, documents, stock receipts, and other supporting evidence.
Photo Library: Used to select existing photographs that users voluntarily attach to application records.
These permissions are not used for continuous monitoring or unrelated activities.
Users can manage or revoke device permissions through their device settings. However, restricting certain permissions may affect the related application functionality.
7. Data Retention
Information is retained for as long as necessary to support authorized program operations, reporting, monitoring, administrative requirements, and applicable legal obligations.
Requests concerning correction or deletion of submitted information should be directed to the relevant program administrator.
8. User Responsibilities
FP Ops is intended exclusively for authorized program personnel.
Users are responsible for:
Keeping their login credentials confidential.
Using the application only for authorized program activities.
Ensuring that submitted information is accurate.
Obtaining appropriate authorization before submitting photographs or personal information relating to practitioners or other individuals.
Unauthorized access, account sharing, or misuse of application data is not permitted.
9. Children's Privacy
FP Ops is an operational application for authorized program staff and is not designed or intended for direct use by children.
Users should not submit children's personal information unless it is necessary for an authorized program activity and appropriate authorization has been obtained.
10. Third-Party Services
The application may rely on third-party infrastructure or services for authentication, hosting, notifications, or other technical functionality.
Such services may process limited information necessary to provide their respective services, subject to their applicable privacy policies and contractual requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in application functionality, operational requirements, or applicable legal obligations.
Any updated version will be made available through the application's designated privacy policy URL.
12. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or the handling of information through FP Ops, please contact the program administration team.
Organization: SPHERE Consulting and RIZ Joint Venture
Application: FP Ops
Email: [Insert Official Support Email]
Privacy Policy URL: [Insert Published Privacy Policy URL]
By using FP Ops, authorized users acknowledge that they have read and understood this Privacy Policy.