Privacy Policy – ENH Kogas (EK)
The ENH Kogas mobile application (“EK”, “ENH Kogas”, “the App”) is operated to provide customers with digital access to gas services, including purchasing gas, managing meters, and reporting gas leaks or other service issues.
This Privacy Policy explains how we collect, use, disclose, and protect information when you use the ENH Kogas mobile application.
By using the application, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When using the ENH Kogas application, we may collect the following types of information.
Personal Information
The application may collect personal information necessary to provide services, including:
Phone number
Gas meter number
Name (if provided)
Customer account information
Service location information
This information is used to identify customers and allow access to gas-related services.
Usage Information
We may collect limited technical and usage information such as:
Device type
Operating system version
App version
Interaction with app features
This information helps us improve performance and reliability of the application.
Transaction Information
When you purchase gas or perform service actions through the app, we may store:
Meter number used in the transaction
Purchase history
Transaction amount
Date and time of the operation
This information is required to maintain service records and customer support.
2. How We Use Your Information
We use the collected information to:
Provide gas purchase and meter management services
Allow users to manage their gas meters
Process gas purchases and transactions
Provide customer support
Improve the application and service quality
Detect and prevent fraud or misuse
Respond to gas leak reports and safety notifications
The data collected is used strictly for service operation and improvement.
3. Data Sharing and Disclosure
ENH Kogas does not sell or rent personal data to third parties.
Information may only be shared in the following cases:
With authorized service providers required to operate the platform
When required by law or government authorities
When necessary to protect the safety of users or infrastructure
Any sharing of data is done in accordance with applicable regulations.
4. Data Security
We take appropriate security measures to protect user information against unauthorized access, alteration, disclosure, or destruction.
These measures include:
Secure communication protocols
Restricted access to sensitive data
Internal access controls
Monitoring and security practices
However, no digital platform can guarantee absolute security.
5. Data Retention
We retain user information only for as long as necessary to provide services and comply with legal obligations.
Transaction records may be stored for operational, accounting, and regulatory purposes.
6. User Rights
Users may request access, correction, or deletion of their personal information where applicable.
To make such requests, users may contact ENH Kogas support using the contact information provided below.
7. Children's Privacy
The ENH Kogas application is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that a child has provided personal information, we will take steps to remove that information.
8. Third-Party Services
The application may use third-party services for infrastructure, analytics, or payment processing.
These services may collect information in accordance with their own privacy policies.
9. Changes to This Privacy Policy
ENH Kogas may update this Privacy Policy from time to time.
Any changes will be posted within the application or on the official website. Users are encouraged to review the policy periodically.
10. Contact Information
If you have any questions regarding this Privacy Policy or the ENH Kogas application, please contact:
ENH Kogas
Customer Support
Email: support@enhkogas.co.mz
Website: https://enhkogas.co.mz