Privacy Policy
Last Updated: January 12, 2026
Introduction
Welcome to EduSpark ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform mobile application ("App").
By using EduSpark, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not use our App.
Information We Collect
1.1 Personal Information You Provide
We collect information that you voluntarily provide when using our App:
Account Information: First name, last name, phone number, email address, password, country, gender, and parent's phone number
Profile Information: Profile photo, student identification details, and platform codes
Payment Information: Payment method preferences, wallet balance, transaction history, and invoice details
Communication Data: Messages, complaints, inquiries, suggestions, and uploaded files when communicating through our platform
Educational Data: Course enrollments, exam results, lesson progress, viewing history, assignments, and academic performance
1.2 Information Automatically Collected
When you use our App, we automatically collect certain information:
Device Information: Device type, operating system version, unique device identifiers, and mobile network information
Usage Data: App features accessed, content viewed, time spent on lessons, videos watched, courses browsed, and interaction patterns
Location Data: General location information based on IP address or country selection
Log Data: Error logs, crash reports (via Firebase Crashlytics), and diagnostic information
Authentication Data: Login sessions, biometric authentication usage (fingerprint/face recognition), and security tokens
1.3 Information from Third Parties
We may receive information from:
Payment Processors: Transaction status and payment confirmation from Fawry, bank cards, and e-wallet providers
Educational Institutions: Course content, instructor information, and student enrollment data from our platform partners
Analytics Services: Firebase Analytics for app usage patterns and performance metrics
How We Use Your Information
We use the collected information for the following purposes:
2.1 Core Services
Create and manage your account
Process course enrollments and subscriptions
Deliver educational content (videos, audio, documents, streaming content)
Track your learning progress and provide personalized recommendations
Facilitate payments and maintain your student wallet
Enable communication between students, instructors, and platform administrators
2.2 Educational Features
Provide access to courses, chapters, lessons, and exams
Generate exam results and performance analytics
Schedule and manage your class sessions
Track completion of assignments and activities
Download and store educational materials for offline access
2.3 Service Improvement
Analyze usage patterns to improve app functionality
Customize content based on your preferences and learning history
Send notifications about course updates, new content, and important announcements
Respond to your support requests, inquiries, and feedback
Conduct research and analytics to enhance user experience
2.4 Security and Legal Compliance
Verify your identity and prevent fraudulent activities
Protect against unauthorized access and security threats
Comply with legal obligations and respond to law enforcement requests
Enforce our Terms of Service and platform policies
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
3.1 Service Providers
Cloud Services: Firebase (Google Cloud) for data storage, authentication, and push notifications
Payment Processors: Fawry and payment gateway providers for processing transactions
Content Delivery Networks: For streaming video and audio content
Analytics Services: Firebase Analytics and Crashlytics for app performance monitoring
3.2 Educational Partners
Instructors and Institutions: Course creators and educational platforms may access your enrollment status, progress, and performance data necessary for educational purposes
Administrative Personnel: Platform administrators may access your information to provide customer support and resolve issues
3.3 Legal Requirements
We may disclose your information if required to:
Comply with applicable laws, regulations, or legal processes
Respond to government requests or court orders
Protect our rights, privacy, safety, or property
Investigate and prevent fraud, security issues, or technical problems
Enforce our Terms of Service
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
Data Storage and Security
4.1 Security Measures
We implement industry-standard security measures to protect your information:
Encryption: All data transmitted between your device and our servers uses SSL/TLS encryption
Secure Storage: Sensitive data stored locally uses Flutter Secure Storage with hardware-backed encryption
Authentication: Passwords are hashed and salted; optional biometric authentication available
Access Controls: Restricted access to personal information based on role and necessity
Regular Audits: Security assessments and vulnerability testing
Firebase Security: Cloud Firestore security rules and Firebase Authentication protocols
4.2 Data Retention
We retain your information for as long as:
Your account remains active
Necessary to provide our services
Required by law or for legitimate business purposes
You have not requested deletion (subject to legal retention requirements)
Educational records, including exam results and course progress, may be retained longer for academic record-keeping purposes.
4.3 Data Location
Your data is primarily stored on Firebase Cloud servers, which may be located in various countries. By using our App, you consent to the transfer of your information to these locations, subject to appropriate safeguards.
Your Privacy Rights
Depending on your location, you may have the following rights:
5.1 Access and Portability
Request a copy of the personal information we hold about you
Receive your data in a structured, commonly used format
5.2 Correction
Update or correct inaccurate personal information through your profile settings
Request correction of information you cannot change directly
5.3 Deletion
Request deletion of your account and associated personal data
Note: Some information may be retained for legal or legitimate business purposes
5.4 Restriction and Objection
Limit how we use your information
Object to processing based on legitimate interests
Opt-out of marketing communications
5.5 Consent Withdrawal
Withdraw consent for biometric authentication
Revoke permissions for camera, storage, or other device features
Disable push notifications
5.6 How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Email: info@vts-co.com
In-App: Use the "Communication" feature to send an inquiry
Phone: 01020200504
We will respond to your request within 30 days.
Children's Privacy
EduSpark is designed for students of various ages. If you are under 18 years of age, you must have your parent or legal guardian's permission to use our App.
6.1 Parental Consent
We collect parent's phone number during registration for students under 18
Parents can review their child's information and request deletion
Parents can contact us to exercise privacy rights on behalf of their child
6.2 Limited Data Collection
We collect only information necessary for educational purposes and do not knowingly collect more data than required from minors.
Cookies and Tracking Technologies
7.1 Technologies We Use
Local Storage: Shared Preferences for app settings and user preferences
Secure Storage: Flutter Secure Storage for authentication tokens
Analytics: Firebase Analytics to understand app usage patterns
Crash Reporting: Firebase Crashlytics for error tracking and app stability
7.2 Third-Party Services
Firebase Services: Google's Firebase uses cookies and similar technologies
Payment Services: Fawry may use cookies for payment processing
Video Players: YouTube and other streaming platforms may use their own tracking technologies
7.3 Your Choices
You can control certain tracking through:
Device settings (location, notifications)
App permissions management
Opting out of analytics (where available)
Third-Party Links and Services
Our App may contain links to third-party websites, services, or content:
YouTube and Streaming Platforms: Subject to their own privacy policies
Payment Gateways: Fawry and bank payment services have separate policies
External Websites: Any linked websites are not under our control
We are not responsible for the privacy practices of third parties. We encourage you to read their privacy policies.
International Data Transfers
EduSpark operates in multiple countries (currently Egypt and Saudi Arabia). Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
We take appropriate measures to ensure your information receives adequate protection, including:
Using secure cloud infrastructure (Firebase/Google Cloud)
Implementing encryption during data transmission
Complying with applicable data protection regulations
Push Notifications
We use Firebase Cloud Messaging to send you:
Course updates and new content alerts
Exam schedules and results notifications
Payment confirmations and wallet updates
Important announcements and system messages
Session reminders and class schedules
You can disable push notifications through your device settings or app preferences at any time.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes in our practices
Legal or regulatory requirements
New features or services
User feedback and improvements
11.1 Notification of Changes
We will notify you of any material changes by:
Posting the updated policy in the App
Sending a notification through the App
Updating the "Last Updated" date at the top of this policy
11.2 Continued Use
Your continued use of the App after changes become effective constitutes your acceptance of the revised Privacy Policy.
Data Breach Notification
In the unlikely event of a data breach that affects your personal information, we will:
Investigate the incident promptly
Notify affected users within 72 hours (where required by law)
Provide information about the breach and steps you can take
Report to relevant authorities as required by law
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
EduSpark Support Team
Email: info@vts-co.com
Phone: 01020200504
In-App Support: Communication → Inquiry
Address: Sayed Sadek Tower, opposite Nasser Grand Mosque - Fayoum City - Egypt
Response Time: We aim to respond to all privacy-related inquiries within 5 business days.
Legal Basis for Processing (GDPR)
If you are in the European Economic Area (EEA), our legal basis for collecting and using your information includes:
Contract Performance: Processing necessary to provide our educational services
Consent: Where you have given explicit consent (e.g., biometric authentication)
Legitimate Interests: Improving our services, security, and fraud prevention
Legal Obligation: Compliance with applicable laws and regulations
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information (we do not sell your information)
Right to deletion of personal information
Right to non-discrimination for exercising your privacy rights
Data Protection Officer
For privacy matters and data protection inquiries, you can reach our Data Protection Officer at:
Email: [info@vts-co.com]
Subject Line: "Privacy Inquiry - EduSpark"
Definitions
App: The EduSpark mobile application
User/You: Any person using the EduSpark App
Platform: Educational institution or organization offering courses through EduSpark
Personal Information: Any information relating to an identified or identifiable individual
Processing: Any operation performed on personal data
Consent
By using EduSpark, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you are under 18, you confirm that you have obtained parental consent to use this App.
Additional Resources
Data Safety: Review our data practices in the app store listing
Security Guidelines: Best practices for protecting your account
Thank you for trusting EduSpark with your educational journey. Your privacy and security are our top priorities.