# Privacy Policy
**Effective Date:** September 13, 2026
**Last Updated:** September 13, 2026
Welcome to **Doctor T-Smile** ("we", "our", or "us"). We provide specialized dental medicine, cosmetic smile architecture, and international patient coordination services located in Istanbul, Turkey.
We are committed to protecting your privacy and treating your personal and medical information with the utmost confidentiality, integrity, and security in compliance with the Turkish Personal Data Protection Law No. 6698 (**KVKK**), the European Union General Data Protection Regulation (**GDPR**), and international medical confidentiality standards.
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## 1. Data Controller
The data controller responsible for the processing of your personal data is:
- **Entity Name:** Doctor T-Smile — Haute Dentisterie
- **Clinic Location:** Istanbul, Turkey
- **Clinical Coordination & WhatsApp Desk:** +90 538 442 87 65
- **Official Instagram:** [@drt.smile](https://www.instagram.com/drt.smile/)
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## 2. Information We Collect
To provide customized dental consultations, treatment feasibility assessments, and travel concierge services, we may collect the following categories of information:
### A. Identity & Contact Information
- Full name, country, and city of residence.
- Contact details including telephone number, WhatsApp contact handle, and email address.
### B. Health & Clinical Data (Special Category Data)
- Dental photographs, intraoral images, panoramic X-rays, and volumetric CT scans submitted by you for remote pre-evaluation.
- Self-reported dental concerns, medical history, prior dental procedures, and aesthetic goals.
- Clinical treatment plans, shade selections, and material specifications generated during your consultation.
### C. Technical & Usage Data
- Device attributes, browser type, IP address, approximate geographical region, and referral sources collected when browsing our digital channels.
- Analytical cookies and log files used strictly for site performance and user experience optimization.
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## 3. Legal Grounds & Purposes of Data Processing
We process your personal and health data under strict lawful grounds, including your explicit consent and legitimate medical interests:
1. **Pre-Consultation & Smile Architecture:** Assessing treatment candidacy, determining biological feasibility (e.g., minimal-prep veneers, bonding, implants), and compiling preliminary digital simulations.
2. **Direct Clinical Coordination via WhatsApp:** Facilitating immediate, confidential communication between you and our senior clinical coordinators.
3. **Residency & Travel Logistics:** Coordinating airport reception, private VIP transfers, and partner hotel arrangements for your 5-day treatment residency in Istanbul.
4. **Legal & Medical Compliance:** Fulfilling statutory medical documentation obligations mandated by the Turkish Ministry of Health and health tourism directives.
5. **Quality Assurance & Warranty Management:** Managing serialized 10-Year Clinical Warranty Certificates and post-operative follow-up records.
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## 4. WhatsApp & Remote Communication Protocol
When you initiate contact or submit dental records via WhatsApp using our interactive portal (`+90 538 442 87 65`):
- Messages, photographs, and radiographic files are transmitted over WhatsApp's end-to-end encrypted infrastructure.
- Your submitted clinical records are reviewed solely by our clinical directors and authorized senior medical coordinators.
- We never share, sell, or disclose your clinical photos to external marketing agencies without explicit written media consent.
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## 5. Disclosure and Transfer of Personal Data
Your personal information will never be sold or rented. Data is disclosed only on a strict need-to-know basis to:
- **Authorized Medical Staff & Dental Laboratories:** Certified master dental technicians fabricating your custom ceramic restorations.
- **Logistical Service Providers:** Private VIP chauffeur services and partner luxury hotels solely for managing your confirmed stay in Istanbul.
- **Competent Public Authorities:** Turkish Ministry of Health or judicial bodies when strictly mandated by enforceable legislation.
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## 6. International Data Transfers
As an international dental clinic based in Istanbul, Turkey, communicating with patients worldwide, your data may be processed through secure global messaging networks and encrypted cloud platforms. All transfers comply with standard contractual safeguards and KVKK/GDPR adequacy guidelines.
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## 7. Data Retention & Security
- **Security Standards:** We implement state-of-the-art technical and administrative safeguards, including data encryption in transit and at rest, restricted role-based access, and regular security reviews.
- **Retention Period:** Personal and clinical records are stored only for the duration necessary to satisfy the purposes outlined in this policy and in accordance with statutory medical record retention schedules under Turkish healthcare regulations.
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## 8. Your Legal Rights
Depending on your jurisdiction (under KVKK and GDPR), you are entitled to:
- **Access:** Request confirmation of whether your personal data is being processed and obtain a copy of your records.
- **Rectification:** Request the correction of incomplete, inaccurate, or outdated data.
- **Erasure ("Right to be Forgotten"):** Request deletion or anonymization of your data where processing is no longer required by law.
- **Restriction & Objection:** Object to processing or request restriction under specific statutory circumstances.
- **Withdrawal of Consent:** Withdraw your consent for voluntary communications at any time without affecting prior lawful processing.
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## 9. Cookies and Tracking Technologies
Our web presence uses essential cookies to enable smooth site navigation, language selection (English, Turkish, Russian), and UI animations. We do not deploy invasive third-party tracking beacons or sell browsing patterns. You may configure your browser to decline cookies at any time.
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## 10. Contact Us
If you have any questions, requests, or concerns regarding your privacy or this policy, please contact our clinical coordination office:
- **Doctor T-Smile Clinical Coordination**
- **Location:** Istanbul, Turkey
- **Phone / WhatsApp:** [+90 538 442 87 65](https://wa.me/905384428765)
- **Instagram:** [@drt.smile](https://www.instagram.com/drt.smile/)