1. Introduction
Welcome to Downtown View Member Portal ("App", "Service"). This mobile application is developed and operated by RABTIX Technologies ("we", "us", or "our") on behalf of Downtown View Management.
We respect your privacy and are committed to protecting the personal data of our property owners, file holders, and society members. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
Please read this Privacy Policy carefully. By accessing or using the App, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
To provide member services, ledger tracking, and online payment capabilities, we collect the following types of information:
A. Personal Identification Information
When you register, log in, or verify your account in the App, we collect:
B. Property & Financial Information
To manage your property file and display installment ledgers, we collect and store:
Note on Payment Card Data: We DO NOT collect, store, or process your raw Credit/Debit card numbers or CVVs on our servers. All online card transactions are processed securely through PCI-DSS compliant third-party payment gateways (Premier PayFast).
C. Device & Technical Information
We may automatically collect limited technical information when you use the App:
3. How We Use Your Information
We use the collected information for the following specific purposes:
4. Third-Party Services & Integrations
We share limited data with trusted third-party service providers solely to operate the App's core functionality:
We do not sell, rent, or trade your personal information to third-party advertisers or marketing companies.
5. Data Security
We implement industry-standard administrative, technical, and physical security measures to safeguard your personal information:
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention & Account Deletion
A. Retention
We retain your personal and property transaction data for as long as your property file remains registered with Downtown View, or as required by law and accounting audit regulations.
B. Account Deletion Request
Members have the right to request the deletion of their mobile app user account and associated personal data.
To request account deletion:
Note: Deleting your mobile app account removes your digital access to the portal. It does not cancel or erase your physical property ownership or official accounting records maintained by the society's main office.
7. Children's Privacy
Our App is intended for adult property owners and is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at info@rabtixtech.com