Privacy Policy of Dophera Softwares LLP
Effective Date: May 24, 2025
Thank you for choosing to be part of our community at Dophera Softwares LLP (“Dophera”, “we”, “our”, or “us”).
We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“Dophera App”), website, and related services (collectively, the “Services”).
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.
1. Information We Collect
We collect information to provide better services to all our users and to enhance your experience with Dophera.
1.1 Personal Information You Provide
When you use our Services, you may provide us with certain personal information, including but not limited to:
Identity Details: Full name, username, profile photo
Contact Information: Email address, phone number, postal address
Account Credentials: Username, password, PIN, or other authentication data
Payment Information: Payment methods such as credit/debit card numbers, billing address (processed securely by third-party payment processors)
User-generated Content: Messages, delivery instructions, package details, feedback, reviews, and any other content you upload or submit through the app
Device Information: Device ID, operating system version, mobile carrier, IP address
Location Data: With your explicit consent, we may collect your precise geolocation to facilitate deliveries and optimize routes
Support Requests: Communications with customer support including chat logs, emails, and phone calls
1.2 Information Automatically Collected
When you use our Services, we automatically collect certain information, including:
Usage Data: Time and duration of your sessions, features used, crash reports, performance data
Log Data: IP address, device type, operating system, browser type and settings, referring URLs, language preferences, cookies, and similar tracking technologies
Location Information: Approximate location based on IP address, if you have not granted explicit location permission
Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect data and improve the user experience
2. How We Use Your Information
We use the collected data to:
Provide, operate, and maintain the Services
Process your requests and transactions accurately and efficiently
Authenticate users and manage user accounts securely
Communicate important updates, alerts, and promotional information (with your consent)
Improve user experience by personalizing content and optimizing delivery routes
Analyze app performance, diagnose problems, and prevent fraud or abuse
Comply with legal obligations and respond to lawful requests by authorities
Enforce our Terms of Service and protect the rights and safety of Dophera and its users
3. How We Share Your Information
We do not sell your personal information. However, we may share your data in the following circumstances:
3.1 With Service Providers
We share information with trusted third-party service providers who help us deliver the Services, such as:
Payment processors (e.g., Stripe, Razorpay)
Cloud hosting and database services (e.g., AWS, Google Cloud)
Customer support platforms
Analytics and monitoring services (e.g., Google Analytics, Firebase)
Delivery partners and logistics providers, to the extent necessary for order fulfillment
All third-party providers are contractually obligated to protect your data and use it only for the purposes we specify.
3.2 Legal and Regulatory Compliance
We may disclose your information when required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Dophera, our users, or others.
3.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity as part of the business assets.
4. Your Privacy Choices and Rights
Depending on your location, you may have the following rights regarding your personal data:
Access: Request a copy of your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal data, subject to legal obligations
Data Portability: Request a copy of your personal data in a portable format
Restriction: Request to restrict or object to certain processing of your data
Withdrawal of Consent: Withdraw consent where we rely on it to process your data
Opt-Out: Opt out of marketing communications and cookie tracking
Lodge Complaints: Contact data protection authorities if you believe your rights have been violated
To exercise these rights, please contact us at the details provided below.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal requirements, resolve disputes, and enforce our agreements.
6. Security
We implement industry-standard technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. International Transfers
Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that such transfers comply with applicable data protection laws and safeguard your rights.
8. Children’s Privacy
Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us to request deletion.
9. Third-Party Links
Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before using those services.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your device settings or browser preferences.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” above.
Please review this policy periodically for any updates. Continued use of our Services after changes constitutes acceptance.
12. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact us:
Email: info@dophera.com
Address: Dophera Softwares LLP, Jaipur, Rajasthan, India
Thank you for trusting Dophera with your information. We are committed to safeguarding your privacy and providing a secure and reliable service.