Privacy Policy for Hellolocal Delivery

Effective Date: [Add Date]

Hellolocal Delivery (“we”, “our”, “us”) operates a delivery partner application designed to manage pickups, deliveries, and order tracking. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

a) Personal Information

• Full Name
• Phone Number
• Email Address
• Profile Photo
• Address

b) Identity Verification Information

• Government ID (if required)
• Driving License details
• Vehicle details (type, number, etc.)

c) Location Information

• Real-time GPS location (foreground & background)
• Route tracking data

d) Device & Usage Data

• Device model and OS version
• IP address
• App usage logs and activity

2. How We Use Your Information

We use the collected data to:

• Assign and manage delivery orders
• Enable real-time navigation and tracking
• Verify delivery partner identity
• Communicate order updates and alerts
• Improve app performance and user experience
• Ensure safety, fraud prevention, and compliance

3. Location Usage (Important for Play Store)

Hellolocal Delivery collects location data in the background to:

• Track delivery progress in real time
• Provide accurate navigation
• Ensure successful and timely deliveries

Location tracking continues even when the app is closed or not in use, to support active deliveries.

4. Sharing of Information

We may share your information with:

• Customers (limited details like name & contact for delivery)
• Vendors/merchants (for order handling)
• Service providers (maps, analytics, cloud services)

We do NOT sell your personal data.

5. Data Security

We implement appropriate security measures to protect your personal data. However, no digital system is completely secure.

6. Data Retention

We retain your data as long as your account is active or as required by law and business needs.

7. Your Rights

You can:

• Access or update your personal information
• Request account deletion
• Opt out of non-essential notifications

Contact us at: hellolocal.in@gmail.com

8. Third-Party Services

We may use trusted third-party services such as:

• Maps & navigation services
• Payment processors
• Analytics tools

These services have their own privacy policies.

9. Children's Privacy

Hellolocal Delivery is not intended for individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted in the app.

11. Contact Us

App Name: Hellolocal Delivery
Email: hellolocal.in@gmail.com