Privacy Policy
Last updated: September 16, 2026
This Privacy Policy applies to the Cutes mobile application (hereinafter referred to as the “Application” or “Cutes”).
Cutes provides users with email services, including the ability to create an email account under a domain provided by the service, send and receive emails, and manage their mailbox.
By downloading, accessing, registering for, or using Cutes, you acknowledge that your information may be collected, used, stored, and processed as described in this Privacy Policy.
Information We Collect
Cutes may collect and process information that is necessary to create and operate your account and provide email functionality.
Account Information
When you create or use a Cutes account, we may collect:
Your username;
Your Cutes email address;
Authentication and account information;
Account identifiers;
Account creation date;
Account settings and preferences.
Passwords are not intended to be stored in plain text. Appropriate security measures are used to protect authentication information.
Email and Mailbox Data
Because Cutes provides email functionality, the service may process information associated with emails you send and receive, including:
Sender email addresses;
Recipient email addresses;
Email subject lines;
Email message content;
Email attachments;
Date and time information;
Read/unread status;
Mailbox and message identifiers;
Other information necessary to send, receive, display, store, and manage email messages.
Email content is processed as necessary to provide the email functionality requested by the user.
We do not sell the content of your emails to advertisers or other third parties.
Automatically Collected Information
When you use Cutes, certain technical information may be collected automatically by the Application, backend infrastructure, or service providers used to operate Cutes.
This information may include:
IP address;
Device type;
Operating system and version;
Application version;
Date and time of requests;
Crash and diagnostic information;
Server logs;
Security-related information;
Other technical information necessary to operate and protect the service.
This information may be used to maintain the service, diagnose technical problems, prevent abuse, protect user accounts, improve security, and improve the reliability of Cutes.
Location Information
Cutes does not require precise physical location information to provide its core email functionality.
Cutes does not provide your precise current physical location to other users.
How We Use Your Information
Information collected or processed through Cutes may be used to:
Create and manage your Cutes account;
Create and maintain your Cutes email address;
Authenticate your account;
Provide access to your mailbox;
Send and receive emails;
Display and manage email messages;
Process email attachments;
Maintain and improve the Application;
Diagnose technical problems;
Protect accounts and infrastructure;
Detect and prevent fraud, spam, abuse, and unauthorized access;
Respond to support requests;
Enforce applicable terms and policies;
Comply with applicable legal obligations.
We process information only to the extent reasonably necessary to operate and protect Cutes and provide its functionality.
Third-Party Service Providers
Cutes may use third-party service providers to provide certain technical and infrastructure services.
These may include:
Email infrastructure and hosting providers;
Backend and cloud hosting providers;
Database hosting providers;
Error monitoring and diagnostic services;
Push notification services;
Security and infrastructure providers.
These providers may process information on our behalf where necessary to provide their services.
Cutes may use a third-party email infrastructure provider to create and operate user mailboxes and to send, receive, store, and process email messages.
Cutes may also use third-party cloud infrastructure to host its backend services and databases.
Where third-party providers process personal information on our behalf, they are expected to process such information only as necessary to provide their respective services and subject to their applicable terms, privacy policies, and data protection obligations.
Sharing of Information
We do not sell users' personal information.
Information may be shared or disclosed in the following circumstances:
With service providers necessary to operate Cutes;
When necessary to deliver an email to its intended recipient;
When required by law, regulation, legal process, or a valid governmental request;
When necessary to investigate fraud, spam, abuse, or security incidents;
When necessary to protect the security and integrity of Cutes;
When necessary to protect the rights, property, or safety of Cutes, its users, or others.
When you send an email through Cutes, information contained in that email will naturally be transmitted to the recipient and may be processed by the recipient's email provider.
Data Security
We take reasonable technical and organizational measures to protect information processed through Cutes.
Data transmitted between the Cutes Application and its backend services is intended to be transmitted through secure encrypted connections, such as HTTPS/TLS.
Communication between backend infrastructure and supported third-party services is also intended to use secure encrypted connections where supported.
Sensitive service credentials and private API keys should not be exposed directly through the mobile Application.
Passwords and authentication information are protected using appropriate technical measures and are not intended to be stored in plain text.
However, no electronic storage or transmission method is completely secure, and absolute security cannot be guaranteed.
Data Retention
We retain account information for as long as reasonably necessary to provide Cutes and maintain an active user account.
Email messages and mailbox information may be retained for as long as necessary to provide email functionality and in accordance with the storage and retention policies of the email infrastructure used by Cutes.
When a user requests deletion of their account, associated personal information and mailbox data will be deleted, anonymized, or scheduled for deletion as applicable.
Certain information may be retained when reasonably necessary or legally required for purposes such as:
Compliance with legal obligations;
Security;
Fraud and abuse prevention;
Resolving disputes;
Enforcement of applicable agreements.
Such information will only be retained for as long as necessary for the applicable purpose.
Account and Data Deletion
Users may request deletion of their Cutes account and associated personal information.
If account deletion is available directly within the Application, users may follow the account deletion option provided in the account or settings section.
Users may also request account deletion by contacting us at:
When submitting an account deletion request by email, please send the request from the email address associated with your Cutes account, where possible, so that we can verify account ownership.
After a valid deletion request is received and verified, we will take reasonable steps to delete or anonymize the user's account information and associated mailbox data, subject to applicable legal requirements and legitimate retention obligations.
Children's Privacy
Cutes is not intended for children under the age of 13.
We do not knowingly collect personal information from children under the age of 13.
If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete that information.
If you are a parent or legal guardian and believe that a child has provided personal information through Cutes, please contact us at:
Your Privacy Rights
Depending on your country or region and applicable law, you may have certain rights regarding your personal information.
These rights may include the right to:
Request access to personal information associated with your account;
Request correction of inaccurate information;
Request deletion of your account and personal information;
Request information about how your personal information is processed;
Object to or restrict certain processing where applicable;
Withdraw consent where processing is based on consent.
To submit a privacy-related request, contact:
We may need to verify your identity before processing certain requests.
International Data Processing
Cutes may use service providers whose servers or infrastructure are located in countries other than your country of residence.
As a result, information may be processed or stored in other jurisdictions.
Where required by applicable law, reasonable measures will be taken to ensure that personal information receives an appropriate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to Cutes, its functionality, service providers, legal requirements, or privacy practices.
When this Privacy Policy is updated, the revised version will be published on this page and the “Last updated” date will be updated.
Users are encouraged to review this Privacy Policy periodically.
Your Consent
By using Cutes, you acknowledge that your information may be collected and processed as described in this Privacy Policy.
Where consent is required by applicable law, we will request such consent as appropriate.
Contact Us
If you have any questions, concerns, privacy requests, or account deletion requests regarding Cutes or this Privacy Policy, please contact us:
Cutes
Email: chu_mings@gmail.com
Effective date: September 16, 2026