Privacy Policy Crossy: Road Journey.
The last update: September 2, 2025
Confidentiality statement in accordance with Articles 13 and 14 of Regulation (EU)
2016/679.
In accordance with Articles 13 and 14 of Regulation (EU) 2016/679 (the "Regulation"),
Golden Metrics L.L.C-FZ hereby provides its customers, including prospective customers, as well as third parties in general (e.g. trustees, legal representatives, etc.) who come into contact with them on behalf of customers, including prospective customers ("Data Subjects"), with the information required by law with respect to the processing of their personal data ("Data").
Who we are.
| Crossy: Road Journey | Mobile app |
| Data Controller | Golden Metrics L.L.C-FZ. Formation Number: 2416287 Address: The Meydan Hotel, Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
We offer our games to users residing in jurisdictions around the world, including the European Union and the United States. Golden Metrics L.L.C-FZ is the controller of the personal data collected from these users, insofar as this concept applies in these jurisdictions. In accordance with the EU General Data Protection Regulation ("GDPR") and the Children's Online Privacy Protection Act ("COPPA") in the United States, we handle inquiries regarding the collection, storage, use, and disclosure of personal information directly. Users residing in the EU and the U.S. may contact us with any questions at the address below. |
Data Protection Officer personal data | Golden Metrics L.L.C-FZ . E-mail: apps@goldenmetrics.com |
HOW WE COLLECT PERSONAL DATA
The data to be processed by the Data Controller may be obtained
- from the Data Subject, including through remote communication methods used by the Data Controller (e.g., websites, applications for smartphones and tablets, call centers, etc.);
- From third parties (e.g., parties who arrange transactions on behalf of the Data Subject, commercial companies and risk information companies, outside companies for market research purposes, etc.).
Data from public sources will also be used, such as public registers, lists, documents that can be consulted by anyone (such as balance sheets, information contained in the company registry at the Chambers of Commerce, real estate documents and other so-called authorizing documents, such as mortgage registration or foreclosure transcripts), and Data extracted from sources publicly and generally accessible to all, such as printed or digital newspapers, information taken from telephone directories, websites of government agencies or other supervisory and supervisory authorities.
WHAT DATA WE PROCESS
DATA CATEGORY
| Personal Data | When you use the Crossy: Road Journey app on the mobile platform, we may collect and process (store, share with our partners, process for analytical purposes) the following data strictly in accordance with the lawful bases set out above:
- Your E-mail address.
NOTICE We do not collect, and we ask you not to provide us with any information that is subject to certain legal restrictions and requirements, such as racial or ethnic origin, political, religious or philosophical beliefs, membership in political parties and labor unions, criminal convictions or suspected criminal offenses, or health, sex, biometric or genetic information. |
FOR WHAT PURPOSES WE NEED THE DETAILS OF THE PERSON CONCERNED
| PURPOSE OF PROCESSING | LEGAL BASIS FOR PROCESSING |
Registration and processing of contact information requests. The processing of the data subject's personal data is carried out for the purpose of performing preliminary and follow-up actions related to registration requests, information and contact management and/or the sending of information material, as well as for performing any other obligations arising therefrom. | The legal basis for such processing is the fulfillment of services corresponding to the registration request, the provision of information and contact data and/or the sending of information materials, as well as the fulfillment of legal obligations. The provision of data is optional. However, any refusal by the person concerned to provide the data will make it impossible for the controller to provide the service requested. |
Contractual relationship management. The processing of the data subject's personal data is carried out for the purpose of performing actions prior to and subsequent to the purchase of the Service and/or product, such as, for example, managing the relevant order, performing the Service itself and/or the product purchased, billing and payment management, processing complaints and/or service reports, and providing assistance, sending messages with content, and performing any other obligations arising from the contract. | The legal basis for such processing is the performance of the services inherent in the contractual relationship and compliance with legal obligations. The provision of data is optional, however, any refusal by the person concerned to provide the data will make it impossible for the controller to provide the requested services. |
Protection of the right in court or out of court proceedings. The processing of the Data Subject's Personal Data shall be carried out for the purpose of establishing the exercise or protection of the Controller's right and/or defending against claims by others in judicial or extrajudicial proceedings. | The legal basis for such processing is the pursuit of the legitimate interests of the Controller, taking into account the balance of rights of the latter and the Data Subject. |
General and computer security. Personal data of the data subject is processed for the purposes of network and information security, the protection of corporate assets and the security of Crossy: Road Journey. | The legal basis for such processing is to comply with the legal obligations and pursue the legitimate interests of the Controller, taking into account the balance of rights between the Controller and the Data Subject. The Data Subject has the right to object at any time, for reasons related to his/her personal situation, to the processing of personal data concerning him/her for the relevant purpose. |
Fraud prevention. The processing of the data subject's personal data is carried out to ensure control in order to monitor and prevent fraudulent actions and payments, by means of software systems that carry out checks in an automated way and before the negotiation of the service/product. Failure to carry out such checks with a negative result will make it impossible to carry out the transaction. The interested party, in any case, may express an opinion, obtain an explanation or challenge the decision, explaining the reasons for the decision to Customer Service at: apps@goldenmetrics.com | The legal basis for such processing is the pursuit of the legitimate interests of the Controller, taking into account the balance of rights between the latter and the Data Subject. The Data Subject shall have the right to object at any time, for reasons relating to his/her personal situation, to the processing of personal data concerning him/her for the relevant purpose. |
Promotions for services/products similar to those purchased. The processing of the Data Subject's personal data is carried out for the purpose of sending email messages related to promotions and offers of services/products of the Controller that are identical and/or similar to those covered by the current contract with the Data Subject, unless the Data Subject objects to such processing initially or during subsequent communications. | The legal basis for such processing shall be the legitimate interest of the Controller to promote products or services in which the customer may have a legitimate interest, taking into account the balance between the rights of the latter and the Controller. The Data Subject shall have the right to object at any time, for reasons relating to his or her personal situation, to the processing of personal data concerning him or her for the relevant purpose. |
Behavioral advertising Contextual advertising designed to be tailored to a user's specific interests. | Users in the United States may opt out of receiving interest-based advertising from many third-party ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and your choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and your choices regarding having information used by NAI members. Additional information is available on the DAA’s website at www.aboutads.info or the NAI’s website at www.networkadvertising.org. Users in the European Union or United Kingdom may go to the European Interactive Digital Advertising Alliance (“EDAA”) Your Online Choices website and select their country to learn more about interest-based advertising and how to opt out in their own country. For example, users in France may go to the Contrôler ses cookies website to opt out of certain third-party ad networks’ interest-based advertising and find additional information at www.youronlinechoices.com/fr |
Promotional activities for services/products offered by Crossy: Road Journey. The personal data of the data subject is processed for the purpose of sending (with express consent) communications about promotions and offers of the Owner's Services/Products by means (e.g. regular email, telephone calls with the operator, Push notifications) including automated means. | The legal basis for such processing is the consent given by the data subject prior to the processing itself, which can be freely withdrawn at any time, without prejudice to the legitimacy of the earlier processing. Any refusal by the data subject to give consent entails the impossibility to use the services in question, with no adverse consequences for the contractual relationship with the data controller. |
TO WHOM WE REPORT THE DETAILS OF THE PERSON CONCERNED
| CATEGORIES OF RECIPIENTS | PURPOSE |
| Company or groups of companies Golden Metrics L.L.C-FZ | Administrative, accounting, and service-related tasks |
Third-party suppliers and group companies Golden Metrics L.L.C-FZ | Providing services (support, maintenance, product delivery/delivery, additional services, network and electronic communication service providers) related to the requested service. |
| External specialists/consultants and consulting companies | Fulfillment of legal obligations, enforcement of rights, protection of contractual rights, collection of debts |
| Financial management, state authorities, judicial authorities, supervisory bodies oversight and control | Fulfillment of legal obligations, protection of rights; lists and registers maintained by public authorities or similar bodies, based on special regulations, in connection with the requested service. |
| Persons officially delegated or having recognized legal title | Legal representatives, supervisors, guardians, etc. |
Entities in these categories act independently as individual data controllers or as data processors appointed by the Data Controller. Data may also be known, in connection with the performance of assigned tasks, to the Owner's personnel, including interns, temporary employees, consultants, and specifically authorized data processors. Personal data in any case will not be disseminated and therefore will not become known to unidentified persons, in any form, such as by giving them access or reviewing them. | |
HOW WE PROCESS DATA OF THE DATA SUBJECT
Data processing shall be carried out by manual, computerized and telematic means and in compliance with the necessary measures prescribed by regulations to ensure confidentiality, integrity and availability of the Data and to prevent damage, both material and non-material.
WHERE WE PROCESS THE DATA OF THE DATA SUBJECT
Personal data of the Data Subject is stored in archives located on the territory of U.A.E.. If it is necessary to achieve the stated purposes, the Data Subject's data may be transferred abroad to countries/organizations outside U.A.E. that guarantee the level of personal data protection recognized by the European Commission in its decision as sufficient, or on the basis of other relevant guarantees, such as the Standard Contractual Clauses adopted by the European Commission, or with the consent of the Data Subject. The Data Subject has the right to receive a copy of such guarantees, as well as a list of countries/organizations to which the data has been transferred, by writing to apps@goldenmetrics.com.
By using our Game (App), you are transferring data to the United States. If you are from the European Union or other regions with laws governing data collection and use, please note that you consent to the transfer of your information to the United States and its processing worldwide. By submitting your personal data, you consent to its transfer and processing in accordance with this Policy.
HOW LONG DO WE KEEP STAKEHOLDER DATA
The Data will be stored in a form that identifies the Data Subject for a period of time not exceeding that necessary to achieve the purposes for which it was collected, taking into account the laws applicable to the activities and sectors in which the Data Controller operates. Upon expiry of the time limits thus established, the Data will be deleted or converted into an anonymous form, except in cases where its continued retention is necessary to fulfill obligations (such as tax and accounting ones) that remain even after termination, or to comply with orders issued by public authorities and/or supervisory bodies.
POLICY REGARDING MINORS
Generally, we direct our Services to a general audience, and we do not knowingly collect, solicit, or market personal information from children under 16 years old (or older, if required by applicable law), and do not wish to do so.
We reserve the right to request proof of age (for example, we may request your month and year of birth) or parental or legal guardian consent at any time, and we may block users if we suspect they are under the applicable age.
If we learn that a child under 16 years old is using the Services, we may block such use. If we become aware that personal information from a child has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you learn about any personal information we have collected from a child under age 16, please contact us immediately.
We encourage all parents, guardians, and others of the age of legal majority to instruct children to never give out their real names, addresses, or other personal information without permission when using the Internet.
WHAT ARE THE RIGHTS OF DATA SUBJECT
By apps@goldenmetrics.com, the data subject has the right to access, delete, correct inaccurate data, merge incomplete data, restrict processing, portability of their data and object to processing in cases provided for by the Law.
The data subject also has the right to lodge a complaint with the competent supervisory authority in the U.A.E or with the authority performing its duties and powers in the state where the violation occurred, as well as to apply to the court.
CHANGES TO THIS POLICY
We may make changes to this Policy from time to time. Use of information we collect now is governed by the Policy in effect at the time we use such information. If we make changes to the way we use personal information, we will notify you, for example, by posting an announcement on our Service or sending you an email to an email address you may have provided to us. Material changes will be effective seven (7) days after such notice is posted on our Services or emailed to you, whichever comes first; all other changes to this Privacy Policy will be effective as of the "Last Revision" date indicated. If applicable law requires consent to the processing of your data in accordance with this Privacy Policy, your continued use of the Services on or after the Last Revision Date will constitute acceptance of and agreement to be bound by those changes. In the event that the terms must be modified as required by law, the changes may be effective immediately or as required by law and without notice.
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CONTACTS
Golden Metrics L.L.C-FZ.
Formation Number: 2416287
Address: The Meydan Hotel, Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.