Privacy Policy
Effective Date: September 8, 2026
This Privacy Policy explains how CRM (“we,” “us,” “our,” or “the App”) collects, uses, stores, and protects information when you use our CRM mobile application and related services.
By using the app, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use the app, we may collect and process the following types of information:
1.1 Account and Login Information
When you create an account or log in to the app, we may collect:
Name
Email address
Phone number
Username or user ID
Password or authentication credentials
Company or organization information
Role, department, or assigned user information
1.2 CRM and Business Information
The app may allow authorized users to create, view, update, and manage business-related information, including:
Leads
Customers
Companies
Contacts
Prospects
Sales activities
Notes and descriptions
Communication history
Follow-up information
Assigned employees or sales representatives
Pipeline and sales-related information
Activity logs
Tasks and reminders
The information entered into the CRM is generally provided by users or their organization.
1.3 Communication Information
If enabled and authorized by the user, the app may process information related to business communications, such as
Phone call records or call activity
WhatsApp-related activity or links
Email-related activity
Communication channels
Communication subject and description
Communication dates and duration
Follow-up or next-action information
The app does not necessarily access or store the complete content of private phone calls, WhatsApp conversations, or personal emails unless a specific feature explicitly requires and receives appropriate permission.
1.4 Calendar and Reminder Information
If calendar synchronization or reminder features are enabled, the app may process relevant calendar information such as
Event title
Event date and time
Reminder information
Meeting-related information
Follow-up schedules
Calendar access is used only for features that require calendar functionality and is subject to the permissions granted by the user.
1.5 Documents and Files
Users may upload or attach business-related documents and files to CRM records.
These may include:
PDFs
Images
Business documents
Customer-related files
Sales documents
Other files uploaded by authorized users
Users should not upload information that they are not authorized to share or process.
1.6 Device and Technical Information
The app may automatically process limited technical information necessary to provide and maintain the service, including:
Device type
Operating system
App version
Network/connectivity status
Error and diagnostic information
Basic technical identifiers
We use this information primarily to maintain app functionality, troubleshoot problems, and improve the service.
2. How We Use Information
We may use collected information to:
Provide CRM functionality.
Authenticate users and manage accounts.
Manage leads, contacts, companies, and customers.
Track sales and business activities.
Maintain communication and activity records.
Provide reminders and calendar-related features.
Synchronize information between the mobile application and our servers.
Support offline functionality and synchronization
Store and manage uploaded documents.
Send relevant notifications
Improve application performance and reliability.
Detect and prevent unauthorized access or misuse.
Troubleshoot technical problems.
Maintain security and protect business information.
Comply with applicable legal requirements
We do not use CRM business information for unrelated purposes without appropriate authorization.
3. Offline Data Storage
The app may temporarily store certain CRM information locally on your device to support offline functionality.
This may include information such as
Leads
Contacts
Companies
Activities
Calendar-related data
Other CRM records required for offline operation
When an internet connection becomes available, locally stored information may be synchronized with the CRM server.
Users are responsible for maintaining the security of their devices and protecting them from unauthorized access.
4. Data Synchronization
The app may communicate with our backend servers through secure APIs to synchronize CRM information.
Depending on the organization's configuration, data may be:
Downloaded from the server to the device
Uploaded from the device to the server
Updated between multiple authorized devices
Synchronized when an internet connection becomes available
Access to CRM information is controlled according to the user's account, role, and permissions.
5. Data Sharing
We do not sell or rent users' personal information or CRM business data.
Information may be shared only when reasonably necessary to:
Provide the CRM service.
Operate backend infrastructure and hosting services.
Provide technical or cloud services.
Process information on behalf of the organization using the CRM.
Comply with applicable laws or legal processes
Protect the rights, security, and property of users, organizations, or the service.
Prevent fraud, abuse, or security threats.
Third-party service providers may process information only as necessary to provide their services and subject to appropriate contractual or security safeguards.
6. Permissions
Depending on the features enabled, the app may request access to certain device permissions, such as
Internet/network access
Notifications
Calendar
Phone/call-related features
Contacts
Storage or file access
The app requests permissions only when they are required for a specific feature.
You can manage available permissions through your device settings. Disabling certain permissions may cause related features to become unavailable.
7. Data Security
We take reasonable technical and organizational measures to protect information against:
Unauthorized access
Unauthorized disclosure
Accidental loss
Alteration
Destruction
Misuse
Security measures may include authenticated API access, access controls, secure data transmission, and server-side security mechanisms.
However, no electronic storage or internet transmission system can be guaranteed to be completely secure.
8. Data Retention
We retain information for as long as reasonably necessary to:
Provide the CRM service.
Maintain business records
Fulfill contractual or organizational requirements
Meet legal and regulatory obligations
Resolve disputes.
Enforce agreements
Maintain security and prevent abuse.
The retention period may vary depending on the type of information and the requirements of the organization using the CRM.
9. User and Organization Responsibilities
Users and organizations using the CRM are responsible for:
Providing accurate information
Using the CRM only for lawful purposes
Protecting account credentials
Controlling access to CRM records
Ensuring they have appropriate authorization to enter or upload customer information
Complying with applicable privacy and data-protection laws
If you enter information about another individual into the CRM, you should have the appropriate legal basis or authorization to do so.
10. Children's Privacy
The CRM is intended for business and professional use and is not directed toward children.
We do not knowingly collect personal information from children for the purpose of providing the CRM service.
If you believe that a child has provided personal information through the app without appropriate authorization, please contact us so that we can take appropriate action.
11. Third-Party Services
The app may use third-party services or infrastructure providers to support functionality such as
Cloud hosting
Authentication
File storage
Analytics or diagnostics
Notifications
Communication integrations
Calendar integrations
These third-party providers may process information according to their own privacy policies and applicable agreements.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to the App
Changes to our services
Changes in legal or regulatory requirements
Changes in data-processing practices
Improvements to security and privacy practices
When significant changes are made, we may provide an appropriate notice through the app or other available communication channels.
The updated Privacy Policy will become effective when published unless otherwise stated.
13. Your Privacy Rights
Depending on applicable law and your relationship with the organization using the CRM, you may have rights regarding your personal information, including the right to:
Request access to personal information.
Request correction of inaccurate information.
Request deletion of information where legally applicable.
Request restriction of certain processing
Withdraw consent where processing is based on consent.
Request information about how your data is processed.
Some requests may need to be made through your employer, organization, CRM administrator, or other data controller.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact the CRM service administrator or the organization responsible for providing the CRM service.
Company/Organization: Genuine technology & research limited
Application Name: CRM
Email: [info@gtrbd.com
Website: gtrbd.com
Address: Uttara, Dhaka, Bangladesh
15. Acceptance
By accessing or using the CRM application, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of information as described above, subject to applicable law.
Last Updated: September 8, 2026