Last Updated: September 15, 2025

This Privacy Notice for Crisis Navigator ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Download and use our mobile application (Crisis Navigator), or any other application of ours that links to this Privacy Notice
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at crisisnavigator@hcn.work.gd.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
7. HOW LONG DO WE KEEP YOUR INFORMATION?
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
9. DO WE COLLECT INFORMATION FROM MINORS?
10. WHAT ARE YOUR PRIVACY RIGHTS?
11. CONTROLS FOR DO-NOT-TRACK FEATURES
12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
13. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
14. TERMS OF SERVICE INTEGRATION
15. DO WE MAKE UPDATES TO THIS NOTICE?
16. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
17. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You: The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

Account Information:

• Email addresses for account authentication and management
• Passwords (encrypted and hashed using industry-standard security measures)
• Account creation timestamps and confirmation status
• Terms and privacy policy acceptance records

User-Generated Content:

• AI chatbot conversation data and interaction history
• Forum posts, comments, and community interactions you create
• User preferences and settings within the Application
• Support communications and feedback

Usage Analytics:

• App usage patterns and feature utilization
• Performance metrics and error logs
• Aggregated user behavior data for service improvement
• Session duration and frequency data

Sensitive Information: We do not process sensitive information.

Application Data

If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

Geolocation Information: We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. The Application collects your device's location, which helps us determine your approximate geographical location and make use of it in the following ways:

• Geolocation Services: We utilize location data to provide features such as personalized content, relevant recommendations, and location-based services
• Analytics and Improvements: Aggregated and anonymized location data helps us analyze user behavior, identify trends, and improve the overall performance and functionality of the Application
• Third-Party Services: Periodically, we may transmit anonymized location data to external services to enhance the Application and optimize our offerings

If you wish to change our access or permissions, you may do so in your device's settings.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

Information Automatically Collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as:

• Your device's Internet Protocol address (e.g. IP address)
• The pages of the Application that you visit, the time and date of your visit, the time spent on those pages
• The time spent on the Application
• The operating system you use on your mobile device
• Browser and device characteristics
• Language preferences
• Referring URLs
• Device name and country information

This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Location Data: We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

Primary Processing Purposes:

• To facilitate account creation and authentication and otherwise manage user accounts: We process your information so you can create and log in to your account, as well as keep your account in working order
• To provide account authentication and management services
• To enable and improve our AI chatbot responses and functionality
• To facilitate forum functionality, community features, and content moderation
• To ensure platform safety, security, and prevent abuse
• To analyze usage patterns and improve user experience
• To provide customer support and respond to inquiries
• To send important service notifications and updates

Additional Processing Activities:

• To save or protect an individual's vital interest: We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm
• For service improvement: We may use aggregated data to enhance our AI chatbot and overall user experience
• For compliance: We may process your information to comply with legal obligations and protect our rights

We may also process your information for other purposes only with your prior explicit consent.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law.

If you are located in the EU or UK:

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. We may rely on the following legal bases:

• Consent: We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time
• Legal Obligations: We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation
• Vital Interests: We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person

If you are located in Canada:

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including for investigations, fraud detection and prevention, business transactions, witness statements, identifying injured persons, financial abuse prevention, breach investigations, court orders, employment-related information, journalistic purposes, and publicly available information.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

Data Sharing Principles:

• We use Supabase as our primary data processor for secure data storage and management
• We do not sell your personal data to third parties
• We do not share personally identifiable information except as described in this policy
• Only aggregated, anonymized data is periodically transmitted to external services to aid us in improving the Application and our services

When We Share Information:

Third-Party Service Providers:

• Supabase: Our trusted data processor for secure data storage, authentication, and database management
• Expo: Platform services for mobile application development and deployment

Legal Requirements: We may disclose User Provided and Automatically Collected Information:

• As required by law, such as to comply with a subpoena, or similar legal process
• When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
• With our trusted service providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement

Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Google Maps Integration: When we use Google Maps Platform APIs, we may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location to provide mapping services.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences).

To the extent these online tracking technologies are deemed to be a "sale"/"sharing" under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described in our US residents' privacy rights section.

6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions.

Use of AI Technologies

We provide the AI Products through third-party service providers ("AI Service Providers"), including Google Cloud AI. Your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products. You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.

Our AI Products

Our AI Products are designed for the following functions:

• AI chatbots for crisis support and guidance
• Natural language processing for conversation analysis
• Content moderation and safety features
• Personalized response generation

How We Process Your Data Using AI

All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreements with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data's safety.

AI Usage Guidelines:

• Do not attempt to generate harmful content
• Understand that AI responses are generated, not human advice
• Do not rely solely on AI for critical decisions
• Report problematic AI responses through our support channels

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

Data Retention Periods:

Account Data: Retained until account deletion is requested

• Email addresses and authentication information
• Account preferences and settings
• Terms and privacy acceptance records

AI Conversation Data: May be retained for service improvement and user reference

• Conversation logs with our AI chatbot
• User interaction patterns
• Response effectiveness metrics

Forum Content: Remains published unless you delete them manually

• Posts and comments you create
• Community interactions
• User-generated content

Analytics Data: Aggregated data may be retained indefinitely for service improvement

• Usage patterns and trends
• Performance metrics
• Anonymized behavioral data

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

Security Measures:

Technical Safeguards:

• All data is encrypted and stored securely via Supabase
• Data transmission uses industry-standard TLS encryption
• Strong authentication and authorization measures
• Regular security audits and monitoring
• Secure API endpoints and database connections

Organizational Safeguards:

• Access to personal data is restricted to authorized personnel only
• Employee training on data protection and privacy
• Incident response procedures for security breaches
• Regular security assessments and updates

Physical Safeguards:

• Secure data center facilities through our service providers
• Environmental controls and monitoring
• Physical access restrictions and controls

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. You should only access the Services within a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

Age Requirements and Child Safety:

Minimum Age: You must be 13+ years old to use this service, with full functionality available to users 18+ years of age.

Child Protection Measures:

• We do not knowingly collect, solicit data from, or market to children under 18 years of age
• We do not knowingly sell personal information of minors
• If we learn that personal information from users under 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records

Parental Consent: By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services.

If you become aware of any data we may have collected from children under age 18, please contact us at crisisnavigator@hcn.work.gd.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information.

Your Rights Include:

Universal Rights:

• Access: Request access to your personal data we hold
• Deletion: Request deletion of your account and associated data
• Export: Request a copy of your data in a portable format
• Modification: Update and modify your account information
• Contact: Reach out to us about data concerns or questions

Regional Rights (EEA, UK, Switzerland, Canada):

• Right to request access and obtain a copy of your personal information
• Right to request rectification or erasure
• Right to restrict the processing of your personal information
• Right to data portability (if applicable)
• Right not to be subject to automated decision-making
• Right to object to the processing of your personal information

Opt-Out Rights:

You can stop all collection of information by the Application easily by uninstalling it. You may use the standard uninstall processes available on your mobile device or via the mobile application marketplace.

Communication Preferences: You may opt out of marketing communications while still receiving essential service notifications.

Withdrawing Consent:

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent by contacting us using the details provided in the contact section.

Account Information:

If you would like to review or change the information in your account or terminate your account, you can contact us directly. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of certain US states, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information.

Categories of Personal Information We Collect

Your Rights:

• Right to know whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request the deletion of your personal data
• Right to obtain a copy of the personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of targeted advertising, sale of personal data, or profiling

How to Exercise Your Rights:

To exercise these rights, you can contact us by submitting a data subject access request, by emailing us at crisisnavigator@hcn.work.gd, or by referring to the contact details at the bottom of this document.

13. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: You may have additional rights based on the country you reside in.

Australia and New Zealand

We collect and process your personal information under the obligations and conditions set by Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020.

At any time, you have the right to request access to or correction of your personal information. If you believe we are unlawfully processing your personal information, you have the right to submit a complaint to the Office of the Australian Information Commissioner or the Office of New Zealand Privacy Commissioner.

Republic of South Africa

You have the right to request access to or correction of your personal information. If you are unsatisfied with how we address any complaint regarding our processing of personal information, you can contact:

The Information Regulator (South Africa)

• General enquiries: enquiries@inforegulator.org.za
• Complaints: PAIAComplaints@inforegulator.org.za & POPIAComplaints@inforegulator.org.za

14. TERMS OF SERVICE INTEGRATION

Account Creation Requirements

By creating an account, you agree to:

• Use the platform respectfully and in accordance with applicable laws
• Accept our Terms of Service alongside this Privacy Policy
• Acknowledge our data collection practices as outlined in this policy
• Confirm you are 13+ years of age (18+ for full functionality)

Acceptable Use Policy

Permitted Activities:

• Engage constructively with our AI chatbot and community features
• Report inappropriate content through our reporting mechanisms
• Maintain the security of your account credentials
• Participate in community discussions respectfully

Prohibited Content and Activities:

• Spam, malware, or malicious content distribution
• Content that promotes violence, hatred, or discrimination
• Sexually explicit or inappropriate material
• Content that infringes on intellectual property rights
• False, misleading, or harmful information
• Harassment, bullying, or threatening behavior toward other users

AI Chatbot Usage Guidelines:

• Do not attempt to generate harmful content
• Understand that AI responses are generated, not human advice
• Do not rely solely on AI for critical decisions
• Report problematic AI responses through our support channels

Forum and Community Rules:

• Keep discussions civil and constructive
• Report inappropriate content using our reporting system
• Respect other users' privacy and personal information
• Follow community guidelines and standards

Account Responsibilities:

• Keep your account credentials secure and confidential
• You are responsible for all activity on your account
• Notify us immediately of any suspected security breaches
• Provide accurate and truthful information

Enforcement and Compliance:

• We reserve the right to remove content that violates our policies
• Accounts may be suspended or terminated for violations
• We may report illegal activities to appropriate authorities
• We cooperate with law enforcement when legally required

Service Availability:

• Service is provided "as is" without warranties
• We may update, modify, or discontinue features
• We are not liable for service interruptions or downtime
• Features and functionality may change over time

15. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

Version History:

• Current Version: September 15, 2025
• Previous updates will be documented here as they occur

We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

16. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at crisisnavigator@hcn.work.gd.

Service Provider: Shreyansh Dhakad
Application: Crisis Navigator
Response Time: We aim to respond to all privacy-related inquiries within 72 hours.

For urgent matters or security concerns, please contact us immediately using the email address above.

17. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information.

Data Subject Requests:

To request to review, update, or delete your personal information:

1. Email us at crisisnavigator@hcn.work.gd
2. Include your full name and email address associated with your account
3. Specify the type of request (access, update, or deletion)
4. Provide any additional details to help us verify your identity

Request Verification:

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request.

Processing Timeline:

We will consider and act upon any request in accordance with applicable data protection laws, typically within 30 days of receiving your verified request.

You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

© 2025 Crisis Navigator. All rights reserved.