Privacy Policy for Coolie Cabs

Effective Date: 9 September 2025

Coolie Cabs ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our taxi booking mobile application ("App") and related services.

1. Information We Collect

a. Information You Provide

Personal Details: Name, phone number, email address, and profile picture (if provided).

Payment Information: Card or wallet details (processed securely by third-party payment gateways; we do not store complete payment details on our servers).

Booking Details: Pickup and drop-off addresses, ride preferences, and scheduling details.

b. Information Collected Automatically

Location Data: Precise GPS location to enable taxi booking, real-time tracking, and route optimization.

Device Information: Device model, operating system, app version, IP address, and unique device identifiers.

Usage Data: App activity logs, crash reports, and analytics data for performance improvements.

2. How We Use Your Information

We use your information for:

Processing and managing ride bookings.

Providing real-time driver and vehicle tracking.

Processing secure payments through trusted payment gateways.

Communicating with you regarding your rides, promotions, and updates.

Improving our app performance, features, and user experience.

Ensuring compliance with applicable laws and fraud prevention.

3. Sharing Your Information

We only share your data with:

Drivers: Limited details such as your name, pickup location, and contact number for ride coordination.

Payment Processors: For secure payment handling.

Service Providers: For analytics, app hosting, and customer support, bound by confidentiality agreements.

Legal Authorities: If required by law or for safety, fraud prevention, or dispute resolution.

4. Location Permissions

Coolie Cabs requires precise location access to:

Suggest nearby available taxis.

Provide accurate pickup and drop-off points.

Enable live ride tracking.
You can manage location permissions from your device settings, but some features may not work without it.

5. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and associated data by contacting us.

6. Data Security

We use encryption, secure servers, and access controls to safeguard your personal information from unauthorized access, disclosure, or misuse.

7. Your Privacy Rights

You have the right to:

Access, correct, or delete your personal data.

Withdraw consent for processing where applicable.

Opt out of promotional messages at any time.

8. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting in the App with the updated date.

10. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at:

Coolie Cabs Support
📧 Email: nazimmalik1163@gmail.com