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CARDS ON THE TABLE (The Couples Compatibility App) - Refund Policy

CARDS ON THE TABLE (The Couples Compatibility App)

Refund Policy

Effective Date: November 4, 2026

This Refund Policy explains how refunds work for the Cards On The Table phone web application ("the Game"), operated by Casey Staton dba Cards On The Table (The Couples Compatibility App) ("we," "us," or "our"), 284 Everett Avenue, PMB#185, Chelsea, MA 02150, United States. Contact: cardsonthetabledatinggame@gmail.com.

This policy is part of, and should be read together with, our Terms of Use (https://doc-hosting.flycricket.io/cards-on-the-table-the-couples-compatibility-app-terms-of-use/dc9e3b33-aee2-4dc1-a15d-93843cb7accb/terms(opens in a new tab)) and our Privacy Policy (https://doc-hosting.flycricket.io/cards-on-the-table-the-couples-compatibility-app-privacy-policy/64d80092-25c6-4b86-b908-3a51115f544e/privacy(opens in a new tab)). If this policy and the Terms of Use conflict about refunds, the more protective provision for you applies.

1. What you are buying

The Full Game is a one-time purchase of $4.99 USD (plus any taxes shown at checkout). It is not a subscription and does not renew. It unlocks the full question deck and the 25, 50 and 70-card challenges on the Game account used for the purchase. Payments are processed by Stripe. We do not receive or store your full card number.

Full Game access is delivered digitally after Stripe confirms your payment. You can restore it on another phone by signing in to the same account and using Restore Purchase in the Game menu.

A checkout labeled as a test does not involve a real charge, and no refund applies to it.

2. When we will give a refund

We provide a full refund when we verify any of the following:

  1. Duplicate charge. You were charged more than once for the same intended Full Game purchase.
  2. Mistaken or unauthorized charge. You were charged in error, charged an amount different from the price shown at checkout, or the charge was not authorized by you.
  3. Access problem. You paid, but Full Game access did not unlock or cannot be restored on your account, and we are unable to fix the problem within a reasonable time after you contact us.
  4. Required by law. Any situation in which applicable law entitles you to a refund, cancellation, repair, replacement or other remedy.

3. When a voluntary refund is not provided

Except where the law requires otherwise, we do not provide voluntary refunds for:

  • changing your mind after Full Game access was delivered and works;
  • disliking a question, category, score, Soulmate Meter result, or Zodiac or AI summary;
  • stopping play, not finishing a game, or the other player declining to play;
  • deleting your account, signing out, clearing browser data, or removing the home-screen icon;
  • purchasing on an account you no longer use when access could be restored by signing in to it;
  • purchases made by persons under 21 or using false age information.

These exclusions never limit any right you have under applicable law, including rights relating to unauthorized charges, defective or non-conforming digital content, failure to provide purchased access, or misleading representations.

4. Withdrawal or cancellation rights

If the law where you live gives you a right to withdraw from or cancel a digital purchase, that right is not lost merely because the Full Game is delivered immediately. Any lawful exception for immediate digital delivery applies only when the required express consent and acknowledgement were actually collected at checkout. Accepting the Terms of Use alone does not waive this right.

5. How to request a refund

Email cardsonthetabledatinggame@gmail.com with the subject line "Refund request" and include:

  • the email address of your Game account;
  • the purchase date and amount;
  • a short description of the problem (duplicate, mistaken charge, or access problem);
  • your Stripe receipt or payment reference, if available.

Never send your password, full card number or card security code.

For access problems, we will first try to restore your Full Game access. We aim to respond within 5 business days. Where the law sets a shorter deadline, that deadline applies.

6. How refunds are paid

Approved refunds are returned to the original payment method through Stripe. Your bank or card issuer controls how long the refund takes to appear, which is commonly 5 to 10 business days. We do not charge a fee to process a refund.

7. Effect of a refund on access

When a full refund is approved for a Full Game purchase, Full Game access connected with that purchase may end, and the account returns to the free seven-question trial. Support will tell you if this applies. A refund for a duplicate charge does not remove access you also paid for once.

8. Account deletion

Deleting your account permanently removes its purchase record, and the purchase cannot be restored to that account afterward. Deletion is not a refund. If you believe you are entitled to a refund, request it before deleting your account. Deleting an account does not remove any refund right you have under the law.

9. Chargebacks and billing disputes

Please contact us first about any billing concern so we can investigate quickly. This is a request, not a requirement: it does not delay or waive your right to dispute a charge with your bank or card issuer. If a charge is reversed through a dispute, Full Game access connected with that charge may end.

10. Changes to this policy

We may update this policy. Changes are published with a new effective date and apply to purchases made after that date. A change will not reduce refund rights for a purchase already made.

11. Contact

Casey Staton dba Cards On The Table (The Couples Compatibility App) 284 Everett Avenue, PMB#185, Chelsea, MA 02150, United States Email: cardsonthetabledatinggame@gmail.com

Effective Date: November 4, 2026