Privacy Policy for CanxConnect
Last Updated: [13/12/24]
CanxConnect ("we," "our," "us") is committed to protecting the privacy and personal information of its users, including customers, vendors, and other stakeholders. This Privacy Policy outlines how we collect, use, share, and protect your information when you access and use our agriculture-based eCommerce platform.
By using CanxConnect, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our platform.
1. Information We Collect
We collect various types of information to provide, improve, and secure our services. This includes:
A. Personal Information
Customers:
Name
Contact Information (email address, phone number)
Delivery Address
Payment Information (e.g., credit/debit card details, UPI, bank account details, etc.)
Vendors:
Name of Vendor/Business
GST Number (optional, not mandatory)
PAN Number (mandatory for onboarding)
Aadhaar Number (mandatory for verification purposes)
Bank Account Details for Payments
Business Address and Contact Details
Other Information:
Identification Documents (for vendor verification)
Any other data you voluntarily provide during registration or support queries.
B. Non-Personal Information
Device Information (e.g., device type, operating system, IP address)
Browsing Behavior (e.g., pages visited, time spent on the platform)
Transaction History
2. How We Use Your Information
We use your information to:
Provide Services:
Process orders, payments, and refunds.
Facilitate communication between customers and vendors.
Deliver products and services efficiently.
Improve User Experience:
Personalize your experience on the platform.
Enhance platform functionality and security.
Vendor Onboarding and Compliance:
Verify the identity of vendors.
Comply with legal requirements such as tax reporting.
Marketing and Promotions:
Send promotional offers, updates, and relevant information (with your consent).
Security and Fraud Prevention:
Detect and prevent fraudulent activities.
Ensure compliance with applicable laws and regulations.
3. How We Share Your Information
We respect your privacy and do not sell your personal information to third parties. However, we may share your data in the following cases:
With Vendors:
To facilitate transactions, delivery, and post-sale services.
With Service Providers:
Payment processors, delivery services, and IT support providers that help us run the platform.
With Legal Authorities:
When required to comply with legal obligations or to protect the rights and safety of our users.
With Your Consent:
For any other purpose explicitly approved by you.
4. Data Retention
We retain your personal information only as long as necessary to:
Provide services.
Comply with legal requirements.
Resolve disputes and enforce our agreements.
When your information is no longer required, we securely delete or anonymize it.
5. Data Security
We implement industry-standard security measures to protect your personal information. This includes:
Secure servers and encryption technologies.
Regular monitoring for security vulnerabilities.
Restricted access to personal information.
Despite these measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights
As a user, you have the following rights regarding your data:
Access and Update:
You can access and update your personal information through your account settings.
Delete:
You may request deletion of your account and personal information, subject to legal and contractual obligations.
Withdraw Consent:
You can withdraw consent for marketing communications at any time.
To exercise these rights, contact us at canxinternationallimited@gmail.com
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enhance your browsing experience.
Analyze platform usage.
Provide targeted advertisements.
You can control cookies through your browser settings. Note that disabling cookies may impact the platform’s functionality.
8. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be notified through email or a prominent notice on the platform.
We encourage you to review this Privacy Policy periodically to stay informed.
9. Contact Us
If you have questions, concerns, or feedback about this Privacy Policy, contact us at:
Email: canxinternationallimited@gmail.com