Privacy Policy for Busbuddy SL

Last Updated: October 31, 2025

R Tech Solutions Private Limited ("we," "our," or "us") operates the Busbuddy SL mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our App.

By using Busbuddy SL, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

We collect the following personal information that you provide to us:

• Name: To personalize your experience and communicate with you
• Email Address: To send service updates, notifications, and customer support
• Mobile Number: To provide account verification and important alerts
• Location Data: We collect real-time and approximate location data (via GPS, Wi-Fi, or network-based positioning) to:
  • Show nearby bus stops and routes
  • Provide accurate bus arrival times
  • Display your current location on the map
  • Improve route recommendations

1.2 Automatically Collected Information

When you use our App, we may automatically collect:

• Device information (model, operating system, unique device identifiers)
• App usage statistics (features accessed, time spent)
• Log data (IP address, crash reports, error logs, timestamps)

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain the App's core functionality
• To display nearby buses, routes, and real-time schedules
• To send you service-related notifications and updates
• To respond to your inquiries and provide customer support
• To improve and optimize the App's performance
• To analyze usage patterns and enhance user experience
• To detect, prevent, and address technical issues or security concerns

3. Data Storage and Security

3.1 Storage

Your personal information is securely stored using Firebase, a Google Cloud Platform service. Data is encrypted both in transit and at rest.

3.2 Security Measures

We implement industry-standard security measures to protect your information, including:

• Encrypted data transmission (SSL/TLS)
• Secure authentication protocols
• Regular security audits
• Access controls and authentication

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following circumstances:

4.1 Service Providers

We use trusted third-party service providers to support our operations:

• Firebase (Google): For data storage, authentication, and analytics
• Google Maps API: For location and mapping services

These providers have access to your information only to perform services on our behalf and are obligated to maintain confidentiality.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, legal processes).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5. Location Data

Location data is essential for the App's functionality. You can control location permissions through your device settings. Please note:

• Allow Location Access: The App cannot function properly without location permissions
• Location Accuracy: We recommend enabling "Precise Location" for the best experience
• Background Location: We may access location in the background to provide real-time bus tracking

You can disable location access at any time through your device settings, but this will limit the App's functionality.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

You may request deletion of your account and associated data by contacting us at rtechsllk@gmail.com.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Withdrawal of Consent: Withdraw consent for data processing where consent is the legal basis
• Data Portability: Request transfer of your data to another service

To exercise these rights, please contact us at rtechsllk@gmail.com.

8. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Busbuddy SL is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. Cookies and Tracking Technologies

Our App does not directly use cookies. However, third-party services (such as Firebase and Google Maps) may use cookies and similar tracking technologies to collect information and improve their services. You can control cookies through your browser settings.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. By using the App, you consent to the transfer of your information to countries that may have different data protection laws than your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically for any updates.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: rtechsllk@gmail.com
Company: R Tech Solutions Private Limited
App: Busbuddy SL

We will respond to your inquiry within a reasonable timeframe.

14. Consent

By using Busbuddy SL, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.