ADD Services Privacy Policy

USER-GENERATED CONTENT AND CONTENT RIGHTS

Users retain ownership of the photographs, text, profiles, service requests, quotes, messages, and other content they submit through ADD Services.

By submitting or publishing content, the user represents and warrants that they own the content or have all permissions and authorizations necessary to use and share it. Users must not submit content that infringes any copyright, trademark, privacy, publicity, intellectual property, or other third-party right.

The user grants ADD Services and ADD Engineering a non-exclusive, worldwide, royalty-free license to host, store, technically reproduce, process, format, and display that content solely as necessary to provide, maintain, protect, and improve the Application and its services. This license remains in effect while the content is stored in the Application, subject to backup retention and any preservation required by law.

Users may not submit illegal, fraudulent, misleading, offensive, discriminatory, threatening, sexually explicit, violent, privacy-invasive, or otherwise prohibited content. The Service Provider may review, restrict, hide, or remove content and may suspend accounts when content is reported, may infringe third-party rights, creates a risk to users, or violates these terms or applicable law.

Users are responsible for the content they submit and for claims arising from that content. Anyone who believes content available through the Application infringes their rights may request review or removal using the in-app reporting tools or by contacting jose.jesus@add-engineering.mx.

This privacy policy applies to the ADD Services app for mobile devices, together with any related services operated by ADD Engineering (collectively, the "Application"). ADD Engineering is hereby referred to as the "Service Provider".

Information Collection and Use

The Application collects information when you download and use it. This information may include:

Your device's Internet Protocol (IP) address
The screens or sections of the Application you visit, the time and date of your visit, and the time spent on those screens
The time spent on the Application
Your mobile operating system and device identifiers
Push notification tokens (for service-related alerts)

The Application also collects information you provide directly when you create an account, publish service requests, send quotes, chat with other users, schedule appointments, make payments, or apply for provider verification.

Cookies and Tracking Technologies

The Application or its third-party SDKs may use cookies, SDKs, pixels, and similar technologies to support functionality, analytics, crash reporting, or service delivery. Where required by applicable law, the Service Provider will obtain consent before using non-essential tracking technologies.

Location Information

The Application collects your device's location to provide location-based features, improve the Application, and support related services.

Geolocation Services: The Service Provider uses location data to show nearby service requests, set your service area, display maps, and support appointment logistics.
Analytics and Improvements: Aggregated location data may help the Service Provider understand usage patterns and improve performance.
Third-Party Services: Location data may be shared with third-party services (such as Google Maps) used to support Application functionality, subject to this privacy policy and applicable law.

Your Rights

You may request access to, correction of, or deletion of your personal data held by the Service Provider. To exercise these rights, or to withdraw consent where processing is based on consent, contact the Service Provider at jose.jesus@add-engineering.mx.

Rights under Mexican law (LFPDPPP / ARCO): If you are in Mexico, you may exercise your rights of Access, Rectification, Cancellation, and Opposition (ARCO) regarding your personal data by contacting the Service Provider at the email above. The Service Provider will respond within the timeframes required by applicable Mexican law.

Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information is collected, the right to delete personal information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising these rights. ADD Engineering does not sell your personal information. To exercise your CCPA/CPRA rights, contact the Service Provider at jose.jesus@add-engineering.mx.

Artificial Intelligence

The Application uses Artificial Intelligence (AI) technologies to support certain features. Specifically, chat messages may be processed by automated systems to detect prohibited content (such as harassment, fraud, or illegal activity) before or after they are sent. AI processing is limited to what is necessary for safety and moderation; it is not used to deliver personalized advertising or product recommendations. All AI processing is performed in accordance with this privacy policy and applicable laws. If you have questions about AI features or data processing, please contact the Service Provider.

Communications

The Service Provider may use the information you provide to send service-related communications, such as account verification, appointment reminders, payment confirmations, verification status updates, and important notices about the Application. The Service Provider does not send unsolicited marketing communications unless you have given separate consent where required by law.

Personally Identifiable Information

For a better experience while using the Application, the Service Provider may require you to provide certain personally identifiable information, including but not limited to:

Name, Email address, Phone number, User ID, Profile photo, Precise location, Approximate location, Service addresses, Chat messages, User-generated photos, Government ID photos, Selfie, Proof of address documents, Bank account number (CLABE), Account holder name, Tax ID (RFC), Payment transaction references, Push notification tokens, Device identifiers, IP address.

The information the Service Provider requests will be retained and used as described in this privacy policy.

Third Party Access

The Service Provider shares personal data with trusted third-party service providers that help operate the Application. These providers process data on the Service Provider's behalf and are bound by contractual obligations to protect your information. Personal data may also be shared with payment processors and infrastructure providers as described below.

The Service Provider may share your information with third parties in the ways described in this privacy statement, including:

To operate authentication, databases, file storage, cloud functions, and push notifications
To process payments and payouts
To display maps and location-based features
To analyze app usage and diagnose crashes (where enabled)
To moderate user-generated content using automated tools

Some data may also be aggregated or anonymized for analytics and product improvement, but the Application is not limited to sharing only anonymized data.

International Data Transfers

The Service Provider or its third-party service providers may transfer personal data to countries outside your country of residence, including outside the European Economic Area (EEA), such as the United States, where Google and other providers host infrastructure. Where applicable law requires safeguards for international transfers, the Service Provider will use appropriate mechanisms, including:

Standard Contractual Clauses (SCCs) approved by the European Commission
Adequacy decisions or other legally recognized transfer mechanisms
Your consent, where required and legally permitted

Data protection laws in other countries may differ from those in your jurisdiction. Where required by law, the Service Provider will apply appropriate safeguards and obtain any consent required for the transfer.

Third-Party Service Providers

Please note that the Application utilizes third-party services that have their own Privacy Policies about handling data. Below are links to the Privacy Policies of third-party service providers used by the Application:

Disclosure of Information

The Service Provider may disclose User Provided and Automatically Collected Information:

as required by law, such as to comply with a subpoena or similar legal process;
when they believe in good faith that disclosure is necessary to protect their rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
with trusted service providers who work on their behalf, do not have an independent use of the information the Service Provider discloses to them, and have agreed to adhere to the rules set forth in this privacy statement.

Opt-Out Rights

You can stop further collection of information from your mobile device by uninstalling the Application. Uninstalling will stop the Application from collecting data from your device, but it does not automatically delete information that has already been transmitted to the Service Provider or to third parties.

To request deletion of your personal data, to withdraw consent, or to exercise any of your rights, contact the Service Provider at jose.jesus@add-engineering.mx, or use the in-app account deletion option described below.

Data Retention Policy

The Service Provider retains personal data based on its necessity for the stated purposes:

User Provided Data: Retained for the duration of your use of the Application plus 12 months thereafter, unless longer retention is required by law (for example, payment, tax, or fraud-prevention records)
Automatically Collected Data: Retained for up to 24 months from collection, unless longer retention is required for legal compliance
Aggregated and Anonymized Data: Retained indefinitely as it no longer identifies you
Data required for legal compliance: Retained as long as required by applicable law

You may request deletion of your personal data, subject to any legal obligation to retain it. Please note that some User Provided Data may be required for the Application to function properly.

Data Deletion

You can request deletion of your personal data or account in either of the following ways:

In the Application: Go to Profile → Centro de ayuda → Eliminar mi cuenta, and follow the on-screen confirmation steps.
By email: Contact the Service Provider at jose.jesus@add-engineering.mx.

The Service Provider will process your request within the timeframes required by applicable law. Upon verification of your identity, the Service Provider will delete your personal data from its systems, except where retention is required for legal compliance, dispute resolution, or legitimate business purposes (such as completed payment records).

Children

The Application is not intended for children under 18 years of age, or such higher age as required by applicable law. The Service Provider does not knowingly solicit data from children or market the Application to them.

Where parental or guardian consent is required under applicable law, the Application is not intended for use without that consent. The Service Provider does not knowingly collect personally identifiable information from children under 18 years of age in violation of applicable law. If the Service Provider discovers that a child has provided personal information, it will delete this from its servers as soon as reasonably possible. If you are a parent or guardian and you are aware that your child has provided the Service Provider with personal information, please contact jose.jesus@add-engineering.mx.

Security

The Service Provider is concerned about safeguarding the confidentiality of your information. The Service Provider provides physical, electronic, and procedural safeguards to protect information the Service Provider processes and maintains, including access controls, encryption in transit, and restricted access to sensitive data such as banking and identity verification documents.

Data Breach Notification

If a data breach occurs that affects your personal data, the Service Provider will notify you in accordance with applicable legal requirements, including, where required, providing information about the nature of the breach and the steps being taken to address it.

Changes

The Service Provider may update this Privacy Policy from time to time. The Service Provider will notify you of material changes by posting the updated Privacy Policy with an effective date. Where required by law, the Service Provider will seek your consent to material changes before they take effect.

Previous versions of this Privacy Policy will be maintained and made available upon request by contacting the Service Provider at jose.jesus@add-engineering.mx.

This privacy policy is effective as of 2026-08-05

Your Consent

Where processing is based on consent, you provide that consent by affirmatively opting in to the relevant feature or action (for example, enabling location permissions, uploading verification documents, or saving bank details). You may withdraw consent at any time without affecting processing carried out before withdrawal. Processing based on other lawful bases (such as contract performance or legal obligation) is carried out as described above.

Contact Us

If you have any questions regarding privacy while using the Application, or have questions about the practices described here, please contact the Service Provider via email at jose.jesus@add-engineering.mx.